Troubleshooting; Error Messages - Brother IntelliFAX 1350M Owner's Manual

REGULAR MAINTENANCE AND TROUBLESHOOTING
Troubleshooting
You may occasionally encounter a problem with your fax machine or telephone line. If this
happens, your fax machine often identifies the problem and displays an error message. Refer to
the following list when you see an error message on the display. If additional help is needed,
please contact the following Customer Service numbers :
U.S.A 1-800-284-4FAX (4329)
1-908-356-8880 (Extension 7920)
Canada 1-800-853-6660 (CallingfromwithinCanada,8:00AM-8:0OPME.S.T.)
Error Messages
Error messages are listed below in alphabetical order.
_]
(CHANGE
CARTRIDGE]
(CLEAN UP SCANNER1
(COMM. ERROR
(CONNECTION FAIL
The printing cartridge has run out. Replace the
used cartridge with a new one. (See page 1-6.)
The scanner is dirty. Clean the scanner. (See
page 15-1.)
You encountered a communications error that
resulted from a poor quality phone line. Try the
call again.
You requested the polling function even though
the machine you called does not have the polling
feature.
(COVER OPEN
[-_ (DISCONNECTED ]
(DOCUMENT JAM
)
(MACHINE ERROR XX)
[_] _(PRESS STOP KEY ] _
The top cover or print head cover was not com-
pletely closed. Please check them.
The telephone line was disconnected by the other
party during the communication. Try calling the
other party to see what happened.
Your documents were not inserted properly, or
the documents were not fed properly, or the
documents were too long.
Open the control panel and remove the docu-
ments. (See page 15-2) Then close the control
panel, press STOP and insert the documents
again, adjusting the guides on either side of the
document, and try sending the fax again.
Original documents should be straight and non-
wrinkled, to be fed correctly. Otherwise, the
documents may jam occasionally.
Cut the power off. Then contact the Customer
Service number listed on page 15-5.
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15-4