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USER’S GUIDE MFC-3360C FAX-1860C FAX-1960C Version A...
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Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...
Page 3: Brother Numbers

Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...
Page 4: For Customer Service

For the location of a Brother authorized service center, call 1-877-BROTHER. Brother fax back system (USA only) Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week.
Page 5: Ordering Accessories And Supplies

If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)
Page 6: Compilation And Publication Notice

LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
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Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Accessory Items is made by Brother in its sole ® -brand parts and serial Brother...
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PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.
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This warranty states Brother's entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages.
Page 10: Table Of Contents

Paper Size ...20 Volume Settings...20 Ring Volume ...20 Beeper Volume ...20 Speaker Volume ...20 Handset Volume (MFC-3360C and FAX-1860C) ...21 Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C) ...21 Setting Volume Amplify ...22 Automatic Daylight Savings Time ...22 LCD display ...22...
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Security features TX Lock (MFC-3360C and FAX-1860C)... 23 Setting and changing the TX Lock password ... 23 Turning TX Lock on/off ...24 Memory Security (FAX-1960C only) ...24 Setting and changing the Memory Security password ... 25 Turning Memory Security on/off ...25...
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Multi-line connections (PBX) ...48 External and extension phones ...48 Connecting an external or extension telephone ...48 Using external and extension telephones...49 Using a non-Brother cordless external telephone (MFC-3360C and FAX-1860C) ...49 Using remote codes...49 Dialing and storing numbers How to Dial ...50 Manual dialing ...50...
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Message Center (FAX-1960C only) Message Center Mode ... 55 Setting up the Message Center ... 55 Outgoing message (OGM) ... 55 Fax/Tel OGM (Announcement) ... 56 Activating Message Center memory... 56 Managing your messages ... 56 Message Indicator ...56 Playing voice messages ...56 Printing fax messages ...57 Erasing incoming messages...
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Section III Copy Making copies How to copy ...70 Entering Copy mode ...70 Making a single copy ...70 Making multiple copies ...70 Stop copying ...70 Copy keys ...70 Changing copy quality ...71 Enlarging or reducing the image copied ...71 Copy options...72 Making N in 1 copies ...73 Sorting copies using the ADF (Black &...
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Troubleshooting and Routine Maintenance Troubleshooting ...90 If you are having difficulty with your machine ... 90 Error messages ...95 Transferring your faxes or Fax Journal report ...98 Document jam ...98 Printer jam or paper jam ...99 Dial Tone ... 101 Phone line interference...101 Routine maintenance...
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Specifications General ...121 Print media...123 Fax...124 Message Center (FAX-1960C only)...125 Digital Cordless Handset (FAX-1960C only) ...125 Battery ...125 Copy ...126 Scanner (MFC-3360C only) ...126 Printer ...127 Interface ...128 Computer requirements ...128 Consumable items ...129 Glossary Index...
Page 17: General

Section I General General Information Loading documents and paper General setup Security features...
Page 18: General Information

General Information Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation.
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SE with OCR application. Viewing Documentation (For Macintosh Turn on your Macintosh Brother CD-ROM into your CD-ROM drive. The following window will appear. Double-click the Documentation icon. Double-click your language folder. Double-click the Top Page file to view the Software User’s Guide in HTML format.
Page 20: Accessing Brother Support (for Windows ® )

Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM. Click Brother Support on the main menu. The following screen will appear: To access our web site (www.brother.com), click Brother Home Page.
Page 21: Control Panel Overview

Control panel overview MFC-3360C FAX-1860C General Information...
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Resolution Lets you temporarily change the resolution when sending a fax. Hook/Hold (MFC-3360C and FAX-1860C only) Press before dialing if you want to make sure a fax machine will answer, and then press Black Start or Color Start. Also, lets you place telephone calls on hold.
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7 Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. (Canada only) The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone. 8 Menu keys: Menu Lets you access the Menu to program your...
Page 24: Loading Documents And Paper

Loading documents and paper Loading documents You can send a fax, make copies, and scan (MFC-3360C only) from the ADF (automatic document feeder). Using the ADF The ADF can hold up to 20 pages and feeds each sheet individually. Use standard 20 lb (80 g/m ) paper and always fan the pages before putting them in the ADF.
Page 25: Scannable Area

Paper Type setting of the menu. (See 0.16 in. Paper Type on page 19.) (4 mm) When you print on Brother photo paper, 0.04 in. load the instruction sheet included with the (1 mm) photo paper in the paper tray first, and 0.12 in.
Page 26: Recommended Media

Chapter 2 Recommended media To get the best print quality, we suggest using Brother paper. (See table below.) We recommend using ‘3M Transparency Film’ when you print on transparencies. Brother paper Paper Type Item Letter Plain BP60PL (USA only) Letter Glossy Photo...
Page 27: Choosing The Right Media

Choosing the right media Paper type and size for each operation Paper Type Paper Size Cut Sheet Letter Legal Executive JIS B5 Cards Photo Photo 2L Index Card Post Card 1 Post Card 2 (Double) Envelopes C5 Envelope DL Envelope COM-10 Monarch JE4 Envelope...
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Chapter 2 Paper weight, thickness and capacity Paper Type Weight Plain Paper 17 to 32 lb (64 to 120 g/m Sheet Inkjet Paper 17 to 53 lb (64 to 200 g/m Glossy Paper Up to 58 lb (Up to 220 g/m Photo 4"...
Page 29: Loading Paper And Other Media

Loading paper and other media If the paper support flap (1) is open close it. Open the output paper tray cover (2). Pull the paper tray completely out of the machine. If you are using Letter, A4 or Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray to match the...
Page 30

Chapter 2 Gently adjust the paper side guides with both hands and the paper length guide to fit the paper. Make sure that the paper side guides and paper length guide touch the edges of the paper. Note Be careful that you do not push the paper in too far;...
Page 31: Loading Envelopes And Post Cards

Loading envelopes and post cards About envelopes Use envelopes that weigh from 20 to 25 lb (75 to 95 g/m Some envelopes need margin settings to be set in the application. Make sure you do a test print first. CAUTION Do not use any of the following types of envelopes, as they will cause paper feed problems:...
Page 32: Removing Small Printouts From The Machine

Chapter 2 If you have problems when printing on envelopes, try the following suggestions: Open the envelope flap. Make sure the open flap is either to the side of the envelope or to the back edge of the envelope when printing. Adjust the size and margin in your application.
Page 33: Printable Area

Printable Area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the shaded areas when the Borderless print feature is available and turned on. Cut Sheet Paper Top (1) Cut Sheet...
Page 34: General Setup

(See On/Off key on this page.) Press Menu, 1, 6. Press a or b to choose Fax Receive:On or Fax Receive:Off. Press OK. Press Stop/Exit. MFC-3360C and FAX-1860C On/Off Receive Available operations setting mode — No machine operations will be available.
Page 35: Mode Timer

To get the best print quality, set the machine for the type of paper you are using. Press Menu, 1, 2. Press a or b to choose Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency. Press OK. Press Stop/Exit.
Page 36: Paper Size

Press a or b to choose Low, Med, High or Off. Press OK. Press Stop/Exit. d or c (MFC-3360C and FAX-1860C) You can also adjust the speaker volume by pressing Hook/Hold. Press Hook/Hold. Press This setting will stay until you change it again.
Page 37: Handset Volume (mfc-3360c And Fax-1860c)

The volume for other operations can still be controlled using d or c Handset Volume (MFC-3360C and FAX-1860C) Press Menu, 1, 4, 4. Press a or b to choose Low or High. Press OK. Press Stop/Exit.
Page 38: Setting Volume Amplify

Chapter 3 Setting Volume Amplify Please carefully read Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C) on page 21. Press Menu, 1, 4, 5. Do one of the following. If none of the users are hearing- impaired, press a or b to select Off, and then press OK and go to step d.
Page 39: Security Features

PC printing Scanning (MFC-3360C) Note If you forget the TX Lock password, please call Brother Customer Service. (See Brother numbers on page i.) Setting and changing the TX Lock password Setting the password Note If you have already set the password, you will not need to set it again.
Page 40: Turning Tx Lock On/off

On. However, any previously scheduled faxes will still be sent when memory security is On. Note • To print the faxes in memory, turn off Memory Security. • If you forget the Memory Security password, please call Brother Customer Service.
Page 41: Setting And Changing The Memory Security Password

Setting and changing the Memory Security password Note If you have already set the password, you will not need to set it again. Setting a password for the first time Press Menu, 2, 0, 1. Enter a 4-digit number for the password. Press OK.
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Chapter 4...
Page 43: Fax

Section II Sending a fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Message Center (FAX-1960C only) Remote fax options Printing Reports Polling...
Page 44: Sending A Fax

Sending a fax Entering Fax mode To enter fax mode, press the key will glow green. Faxing from the ADF Make sure you are in Fax mode Put the document face down in the ADF. Dial the fax number. Press Black Start or Color Start. The machine starts scanning the document.
Page 45: Canceling A Broadcast In Progress

Canceling a Broadcast in progress Press Menu, 2, 6. The LCD will show the fax number being dialed. Press OK. The LCD will show the job number: XXXXXXXXX 1.Clear 2.Exit Press 1 to clear. The LCD will then show the Broadcast job number and 1.Clear To cancel the Broadcast, press 1.
Page 46: Contrast

Chapter 5 Contrast If your document is very light or very dark, you may want to change the contrast. Use Light when sending a light document. Use Dark when sending a dark document. Make sure you are in Fax mode Load your document.
Page 47: Dual Access (black & White Only)

Dual access (Black & White only) You can dial a number and start scanning the fax into memory—even when the machine is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number and available memory. The number of pages you can scan into the memory will vary depending on the data that is printed on them.
Page 48: Delayed Faxing (black & White Only)

Chapter 5 Delayed Faxing (Black & White only) During the day you can store up to 50 faxes in the memory to be sent within 24-hours. These faxes will be sent at the time of day you enter in step d. Make sure you are in Fax mode Load your document.
Page 49: Sending A Fax Manually

Sending a fax at the end of a conversation (MFC-3360C and FAX-1860C only) At the end of a conversation you can send a fax to the other party before you both hang up. Ask the other party to wait for fax tones (beeps) and then to press the Start or Send key before hanging up.
Page 50: Receiving A Fax

Using receive modes on page 36.) Choosing the Receive Mode To set up Distinctive Ring see page 42. MFC-3360C and FAX-1860C Do you use a Distinctive Ring subscriber service? Are you connecting an external telephone or external TAD (telephone...
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Do you want to use the machine for fax only? * We recommend you set Easy Receive to On. (FAX-1860C only) Press Receive Mode. Continue to press Receive Mode until your new selection appears. Press OK.
Page 52: Using Receive Modes

Chapter 6 Using receive modes Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay on page 37.) Fax only Fax only mode will automatically answer every call.
Page 53: Receive Mode Settings

Receive mode settings Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only, Fax/Tel or MC:Msg Ctr (FAX-1960C only) mode. If you have external or extension phones on the same line as the machine or subscribe to the telephone company’s Distinctive Ring service, choose the maximum number of rings.
Page 54: Additional Receiving Operations

Press OK. Press Stop/Exit. Receiving a fax at the end of a conversation (MFC-3360C and FAX-1860C only) At the end of a conversation you can ask the other party to send you a fax before you both hang up. Ask the other party to place the document in their machine and to press the Start or Send key.
Page 55: Printing A Fax From The Memory

Printing a fax from the memory If you are using the Paging or Fax Storage feature (Menu, 2, 5, 1), you can still print a fax from the memory when you are at your machine. Press Menu, 2, 5, 3. 5.Remote Fax Opt 3.Print Fax Press Black Start.
Page 56: Telephone Services And External Devices

If you have the FAX-1960C, please see the Digital Cordless Handset User’s Guide. Making a telephone call To make a telephone call do one of the following: (MFC-3360C and FAX-1860C) Pick up the handset. (FAX-1960C) Pick up the cordless handset and press (Talk) or press Speaker Phone on the machine.
Page 57: Telephone Services And External Devices

If you have a Pulse dialing service, but need to send Tone signals (for example, for telephone banking), follow the instructions below: Do one of the following: (MFC-3360C and FAX-1860C) Pick up the handset. (FAX-1960C) Pick up the cordless handset and press (Talk) or press Speaker Phone on the machine.
Page 58: Telephone Services

If you have Voice Mail on your phone line, please read the following carefully. Distinctive Ring Brother uses the term ‘Distinctive Ring’ but different telephone companies have other names for this service such as SmartRing, RingMaster, Teen-Ring, Indent-a-Call or Indent-a-Ring.
Page 59

Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you. Ring Rings...
Page 60: Caller Id

Chapter 7 Caller ID The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. Call your telephone company for details. This service shows the telephone number, or name if it is available, of your caller as the line rings.
Page 61: Connecting An External Tad (telephone Answering Device)

TAD will try to control the phone line. (See the illustration below.) 1 TAD When the TAD answers a call, the LCD shows Ext. Tel in Use (for MFC-3360C and FAX-1860C) and Telephone (FAX-1960C).
Page 62: Connections

Record the outgoing message on your external TAD. Set the TAD to answer calls. Do one of the following: (MFC-3360C and FAX-1860C) Set the Receive Mode to External TAD. (See Choosing the Receive Mode on page 34.) (FAX-1960C) Set the receive mode to Manual with Easy Receive turned on.
Page 63: Special Line Considerations

Your machine will work best on a dedicated line.
Page 64: Multi-line Connections (pbx)

Connect the telephone line cord to the jack labeled EXT. 1 Extension telephone 2 External telephone When you are using an external phone, the LCD shows Ext. Tel in Use (MFC-3360C and FAX-1860C) and Telephone (FAX-1960C).
Page 65: Using External And Extension Telephones

Receive on page 37.) Using a non-Brother cordless external telephone (MFC-3360C and FAX-1860C) If your non-Brother cordless telephone is connected to the EXT. jack of the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.
Page 66: Dialing And Storing Numbers

Dialing and storing numbers How to Dial Manual dialing Press all of the digits of the fax number. One-Touch Dialing Press the One-Touch key that stores the number you want to call. To dial One-Touch numbers 6 to 10, hold down Shift as you press the One-Touch key.
Page 67: Search

Search You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and the menu keys to search numerically or use the dial pad and then the menu keys to search alphabetically. 1 To search numerically. 2 To search alphabetically, you can use the dial pad to enter the first letter of the name you are looking for.
Page 68: Storing One-touch Dial Numbers

Chapter 8 Storing One-Touch Dial numbers Your machine has 5 One-Touch keys where you can store 10 fax or phone numbers for automatic dialing. To access numbers 6 to 10, hold down Shift as you press the One-Touch key. Press Menu, 2, 3, 1. Press the One-Touch key where you want to store a number.
Page 69: Changing One-touch And Speed-dial Numbers

Changing One-Touch and Speed-Dial numbers If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name or number that has been stored there, and will ask you to do one of the following: Press 1 to change the stored number.
Page 70: Dialing Access Codes And Credit Card Numbers

Chapter 8 Press OK when you have finished adding numbers. Use the dial pad to enter a name for the Group. Press OK. Press Stop/Exit. Note You can easily print a list of all your Quick-Dial numbers. Numbers that are part of a group will be marked in the GROUP column.
Page 71: Message Center (fax-1960c Only)

Message Center (FAX-1960C only) Message Center Mode The Message Center feature will store up to 99 incoming messages. Messages are stored in the order in which they are received. Voice messages can be up to 3 minutes in length and can also be picked up remotely. (See Setting a Remote Access Code on page 61.) The number of messages you can store will depend on how much...
Page 72: Fax/tel Ogm (announcement)

(Announcement) If your machine is set to Fax/Tel receive mode, this message will be played by your Brother machine to a caller. Unlike the Msg Ctr OGM, the caller will not be able to leave a message. To record your Fax/Tel OGM follow the instructions on page 55 and choose F/T OGM (not Msg Ctr OGM).
Page 73: Message Center (fax-1960c Only)

Printing fax messages Once you print a new fax message stored in memory it will automatically be erased from the memory. Press Play. After two seconds, the fax machine begins to play voice messages. If Fax Storage is on and there are fax messages in memory the LCD displays the following: Print Fax...
Page 74: Additional Message Center Operations

Chapter 9 Additional Message Center operations Setting maximum time for incoming messages Your machine’s default setting will save incoming messages up to 30 seconds long. To change this setting follow the steps below: Press Menu, 2, 7, 2. Setup Msg Ctr 2.ICM Max.Time Press a or b to choose the maximum time setting for incoming messages (30,...
Page 75: Remote Fax Options

Remote fax options Remote fax options ARE NOTavailable for color fax. You can use only one remote fax option at a time. Fax Forwarding The fax forwarding feature lets you automatically forward your received faxes to another machine. If you choose Backup Print:On the machine will also print the fax (this is a safety feature in case there is a power failure).
Page 76: Fax Storage

Chapter 10 Note • You cannot change a paging number or PIN remotely. • If you have set Paging, a backup copy will automatically be printed at the machine. • If Paging is turned on your machine cannot receive a color fax unless the sending machine converts it to black &...
Page 77: Remote Retrieval

Remote Retrieval You can call your machine from any touch tone telephone or fax machine, then use the remote access code and remote commands to retrieve fax messages. Setting a Remote Access Code The remote access code lets you access the remote retrieval features when you are away from your machine.
Page 78: Retrieving Fax Messages

Press 9 0 to reset the machine when you have finished. Hang up after you hear your machine beep. Your machine will call the other fax machine, which will then print your fax messages. Note You can insert a pause in a fax number by using the # key.
Page 79: Remote Fax Commands

Forwarding number by entering 4. (See Changing your Fax Forwarding number on page 62.) Enter the number of a remote fax machine to receive stored fax messages. (See Retrieving fax messages on page 62.) If you hear one long beep, fax messages have been erased from the memory.
Page 80

Chapter 10 Remote commands Check the receiving status (FAX-1960C only) 1 Fax 2 Voice Change the Receive Mode (MFC-3360C and FAX-1860C) 1 External TAD 2 Fax/Tel 3 Fax Only Change the Receive Mode (FAX-1960C) 1 Msg Ctr 2 Fax/Tel 3 Fax Only...
Page 81: Printing Reports

Printing Reports Fax reports You need to set up the Transmission Verification Report and Journal Period using the Menu keys. Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK).
Page 82: Reports

Chapter 11 Reports The following reports are available: 1.Transmission Prints a Transmission Verification Report for your last transmission. 2.Help List A help list about how to quickly program your machine. 3.Quick-Dial Lists names and numbers stored in the One-Touch and Speed-Dial memory, in numerical order.
Page 83: Polling

It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work.
Page 84: Polled Transmit (black & White Only)

Press 2 and press Black Start. Note If the document will be stored in the memory it can be retrieved by any other fax machine until you delete it from the memory. (See Checking and canceling waiting jobs on page 32.)
Page 85: Section Iii Copy

Section III Copy Making copies...
Page 86: Making Copies

Copy keys. The machine returns to its default settings after it finishes copying, or if the mode timer returns the machine to Fax mode. For more information see Mode Timer on page 19. MFC-3360C FAX-1860C and FAX-1960C...
Page 87: Changing Copy Quality

Use the dial pad to enter the number of copies (up to 99). Do one of the following: (MFC-3360C) Press Quality. (FAX-1860C and FAX-1960C) Press Copy Options and a or b to choose Quality. Press OK. Press a or b to choose Normal, Fast or Best.
Page 88: Copy Options

Options or Copy Options key. Press Menu Options selection/ Press Paper Type Plain Paper Inkjet Paper Brother Photo Other Photo Transparency Paper Size Letter Legal 4"(W)x 6"(H) Brightness - nnonn + Stack/Sort Stack...
Page 89: Making N In 1 Copies

Making N in 1 copies The N in 1 copy feature can help you save paper by letting you copy two or four pages onto one printed page. Important Please make sure paper size is set to Letter or A4. You cannot use the Enlarge/Reduce setting with the N in 1.
Page 90: Sorting Copies Using The Adf (black & White Only)

Chapter 13 Sorting copies using the ADF (Black & White only) You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so Make sure you are in Copy mode Load your document.
Page 91: Paper Options

Paper Type. Press OK. Press a or b to select the type of paper you are using (Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency). Press OK. Press Black Start or Color Start.
Page 92

Chapter 13 Paper size If copying on paper other than Letter or A4 size, you will need to change the paper size setting. You can copy on Letter, Legal, A4, A5 (W) × 6 or Photo 4 (H) paper. " "...
Page 93: Section Iv Software

Section IV Software Software features (MFC-3360C only)
Page 94: Software Features (mfc-3360c Only)

(For Windows Note If you have not installed the software, see Viewing Documentation on page 2. From the Start menu, point to Brother, MFC-3360C from the programs group, then click User’s Guide. Click SOFTWARE USER’S GUIDE from the top menu.
Page 95

Section V Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary...
Page 96: A Safety And Legal

• DO NOT connect your machine to electrical outlets on the same circuit as large appliances or other equipment that might disrupt the power supply. • Avoid interference sources, such as speakers or the base units of non-Brother cordless phones.
Page 97: To Use The Machine Safely

If there are faxes in the machine's memory you need to print them or save them before unplugging the machine from the AC power outlet for more than 24 hours. (To print the faxes in memory, seeTransferring faxes to another fax machine on page 98.) WARNING There are high voltage electrodes inside the machine.
Page 98

DO NOT put your hands on the edge of the machine under the panel cover or touch the document feed rollers. Doing this may cause injury. DO NOT put your hands on the edge of the paper tray under the output paper tray cover. Doing this may cause injury.
Page 99

AC power outlet. Call Brother Customer Service. (See Brother numbers on page i.) If metal objects, water or other liquids get inside the machine, immediately unplug the machine from the AC power outlet. Call Brother Customer Service. (See Brother numbers on page i.)
Page 100: Important Safety Instructions

WARNING • Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.
Page 101

Brother Authorized Service Center, please call the following: In USA: 1-800-284-4357 In Canada: 1-877-BROTHER 15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized Service Personnel under the following conditions: When the power cord is damaged or frayed.
Page 102: Standard Telephone And Fcc Notices (these Notices Are In Effect On Models Sold And Used In The United States Only)

17 To reduce the risk of fire, electric shock and injury to people, note the following: Do not use this product near appliances that use water, a swimming pool, or in a wet basement. Do not use the machine during an electrical storm (there is the remote possibility of an electrical shock) or to report a gas leak in the vicinity of the leak.
Page 103: Federal Communications Commission (fcc) Declaration Of Conformity (usa Only)

If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer. If you are not able to solve a problem with your machine, call Brother Customer Service. (See Brother numbers on page i.)
Page 104: Industry Canada Compliance Statement (canada Only)

OET65. This equipment should be installed and operated with at least 20cm and more between the radiator and person’s body (excluding extremities: hands, wrists, feet and legs). IMPORTANT Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment. Industry Canada Compliance Statement (Canada only) This Class B digital apparatus complies with Canadian ICES-003.
Page 105: Legal Limitations For Copying

Licenses and Certificates of Title to motor vehicles may not be copied under certain state/provincial laws. Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation.
Page 106: B Troubleshooting And Routine Maintenance

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Page 107

Printing (Continued) Difficulty White horizontal lines appear in text or graphics. The machine prints blank pages. Characters and lines are stacked. Printed text or images are skewed. Smudged stain at the top center of the printed page. Printing appears dirty or ink seems to run.
Page 108: Printing Received Faxes

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. Received color fax prints only in Replace the color ink cartridges that are empty or nearly empty, and then ask the black and white.
Page 109: Sending Faxes

For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
Page 110

105.) Scanning Difficulty (MFC-3360C only) Difficulty Suggestions Cannot scan TWAIN/WIA errors appear while Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In scanning. PaperPort Software Difficulty Difficulty Suggestions Cannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM.
Page 111: Error Messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below. You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Page 112

Allow the machine to cool down. Open the upper jam clear cover and remove any foreign objects inside the machine. (MFC-3360C and FAX-1860C) If the error message continues, see Transferring your faxes or Fax Journal report on page 98 before disconnecting the machine so you will not lose any important messages.
Page 113

99.) Open the upper jam clear cover and remove any foreign objects inside the machine. (MFC-3360C and FAX-1860C) If the error message continues, see Transferring your faxes or Fax Journal report on page 98 before disconnecting the machine so you will not lose any important messages.
Page 114: Transferring Your Faxes Or Fax Journal Report

Tel Disabled we recommend transferring your faxes to another fax machine. (See Transferring faxes to another fax machine on page 98.) You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring Fax Journal report to another fax machine on page 98.)
Page 115: Printer Jam Or Paper Jam

Document is jammed inside the panel cover Take out any paper from the ADF that is not jammed. Open the panel cover. Pull the jammed document out. Close the panel cover. Press Stop/Exit. Troubleshooting and Routine Maintenance Printer jam or paper jam Take out the jammed paper depending on where it is jammed in the machine.
Page 116

Remove the Lower Jam Clear Cover (1) from the back of the machine. Pull the jammed paper out of the machine. Put the Lower Jam Clear Cover back on. Make sure the cover is set properly. Open the Upper Jam Clear Cover (1). Make sure that there is no jammed paper left in the corners of the machine.
Page 117: Dial Tone

Setting the dial tone to Detection will shorten the dial detect pause. Do one of the following: (MFC-3360C and FAX-1960C) Press Menu, 0, 5. (FAX-1860C) Press Menu, 0, 4. Press a or b to choose Detection or No Detection. Press OK.
Page 118: Routine Maintenance

Routine maintenance Replacing the ink cartridges Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD.
Page 119

XXXX CAUTION Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges.
Page 120: Cleaning The Outside Of The Machine

Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package. DO NOT dismantle or tamper with the ink cartridge;...
Page 121: Cleaning The Scanner

Lift the output paper tray cover and wipe the inside and outside of the paper tray with a soft cloth to remove dust. Close the output paper tray cover and put the paper tray firmly back in the machine. Cleaning the scanner Unplug the machine, open the panel cover (1).
Page 122: Cleaning The Paper Pick-up Roller

When cleaning is finished, the machine will go back to standby mode automatically. Note If you clean the print head at least five times and the print has not improved, call Brother Customer Service. (See Brother numbers on page i.)
Page 123: Checking The Print Quality

If ink is still missing, call Brother Customer Service. (See Brother numbers on page i.) CAUTION DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.
Page 124: Checking The Print Alignment

Checking the print alignment You may need to adjust the print alignment after transporting the machine if your printed text becomes blurred or images become faded. Press Ink. Press a or b to choose Test Print. Press OK. Press a or b to choose Alignment. Press OK.
Page 125: Machine Information

Machine Information Checking the serial number You can see the machine’s serial number on the LCD. Press Menu, 5, 1. 1.Serial No. Press OK. XXXXXXXXX Press Stop/Exit. Troubleshooting and Routine Maintenance Packing and shipping the machine When you transport the machine, use the packing materials that came with your machine.
Page 126

2 MFC-3360C and FAX-1860C 3 MFC-3360C only Note If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your ‘Exchange’ machine. Close the carton and tape it shut.
Page 127: C Menu And Features

Menu and Features On-screen programming Your machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.
Page 128: Menu Keys

Menu keys Access the menu. Go to the next menu level. Accept an option. Go back to the previous menu level. Delete an incorrect letter when you need to enter text into the machine. Scroll through the current menu level. Go back to the previous menu level.
Page 129: Menu Table

Submenu 1.General 1.Mode Timer Setup 2.Paper Type 3.Paper Size 4.Volume Choose & OK Menu Selections Options — 0 Sec* (FAX-1860C and FAX-1960C) 30 Sec* (MFC-3360C) 1 Min 2 Mins 5 Mins — Plain Paper* Inkjet Paper Brother Photo Other Photo Transparency —...
Page 130

Main Menu Submenu Menu Selections 1.General 4.Volume Setup (Continued) (Continued) 5.Volume Amplify (MFC-3360C and FAX-1860C) — 5.Auto Daylight 6.On/Off Setting — 7.LCD Contrast 8.Echo Control 2.Fax 1.Setup Receive 1.Ring Delay (In Fax mode only) (MFC-3360C and FAX-1860C) 1.Ring Delay (FAX-1960C only) Options 3.Speaker...
Page 131

You can personalize these codes. Cuts the size of incoming faxes. Sets up your machine to — poll another fax machine. Changes the lightness or Auto* darkness of faxes you Light send. Dark...
Page 132

Main Menu Submenu Menu Selections 2.Fax 3.Set 1.One-Touch Dial Quick-Dial (Continued) 4.Report Setting 2.Journal Period 5.Remote Fax 1.Fwd/Page/Store 6.Remaining Jobs 7.Setup Msg 1.OGM (FAX-1960C) 2.ICM Max.Time 3.ICM Rec.Monitr Options — — 2.Speed-Dial — 3.Setup Groups 1.Transmission On+Image Off* Off+Image Every 50 Faxes* Every 6 Hours Every 12 Hours Every 24 Hours...
Page 133

Main Menu Submenu Menu Selections 2.Fax 0.Miscellaneous 1.TX Lock (MFC-3360C and (Continued) FAX-1860C) 1.Mem Security (FAX-1960C only) 2.Compatibility 3.Distinctive 4.Caller ID — 3.Copy 1.Quality — 2.Brightness — 3.Contrast Menu and Features Options Descriptions — Stops unauthorized users from changing the machine’s current settings.
Page 134

Main Menu Submenu Menu Selections 3.Copy 4.Color Adjust 1.Red (Continued) — 4.Print 1.Transmission Reports 2.Help List 3.Quick-Dial — 4.Fax Journal — 5.User Settings — 5.Machine 1.Serial No. Info. Options R:- nnnno + R:- nnnon + R:- nnonn +* R:- nonnn + R:- onnnn + G:- nnnno + 2.Green...
Page 135

(MFC-3360C) Setup 1.Receive Mode (FAX-1960C) 2.Date/Time 3.Station ID 4.Tone/Pulse (Canada only) 5.Dial Tone 6.Register HS (FAX-1960C) 0.Local Language (Canada only) FAX-1860C Main Menu Submenu 0.Initial 1.Date/Time Setup 2.Station ID 3.Tone/Pulse (Canada only) 4.Dial Tone Menu Selections Options — Fax Only*...
Page 136: Entering Text

Entering Text When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters.
Page 137: D Specifications

Piezo with 94 × 1 nozzles Black: Piezo with 94 × 3 nozzles Color: 16 characters × 1 line AC 100 to 120V 50/60Hz MFC-3360C and FAX-1860C Off Mode: Average 4 W Standby: Average 6 W Operating: Average 27 W...
Page 138

Dimensions MFC-3360C and FAX-1860C 12.8 in. (325 mm) 8.4 in. (214 mm) FAX-1960C 12.8 in. (325 mm) 8.0 in. (202 mm) Weight MFC-3360C and FAX-1860C: FAX-1960C: Noise Operating: Temperature Operating: Best Print Quality: Humidity Operating: Best Print Quality: This depends on print conditions.
Page 139

Print media Paper Input Paper Output Use only transparencies recommended for inkjet printing. For glossy paper or transparencies, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid smudging. See Paper type and size for each operation on page 11. Paper Tray Paper type: Plain paper, inkjet paper (coated paper), glossy paper...
Page 140

Memory Transmission Out of Paper Reception ‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.
Page 141: Digital Cordless Handset (fax-1960c Only)

Message Center (FAX-1960C only) Message Center ICM Recording Time Toll Saver Recording OGM Time Digital Cordless Handset (FAX-1960C only) Frequency Technology Multi Handset Capability Dimensions Weight (including battery) LCD (liquid crystal display) Charge Indicator Full charge Time While in Use (TALK) While Not in Use (Standby) Additional purchase required When Voice Enhance is set to On.
Page 142: Copy

Copy Color/Black Document Size Copy Speed Multiple Copies Enlarge/Reduce Resolution Based on Brother standard pattern. (Fast mode/Stack Copy) Copy speeds vary with the complexity of the document. Scanner (MFC-3360C only) Color/Black TWAIN Compliant WIA Compliant Color Depth Resolution Scanning Speed...
Page 143: Printer

Printer Note You can download the free Brother Printer Driver and PC-FAX Send driver from the Brother Solutions Center for use with the FAX-1860C and FAX-1960C. Visit us at: http://solutions.brother.com • Please download the printer driver first before connecting the machine to your computer with the USB cable.
Page 144: Interface

Power PC 128 MB 256 MB 80 MB G3/G4/G5, ® Intel Core™ Solo/Duo. 350MHz For the latest driver updates, access the Brother Solutions Center at http://solutions.brother.com Recommended Available Hard Disk Space Drivers Applications 128 MB 120 MB 130 MB 256 MB...
Page 145: Consumable Items

Consumable items The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink The first time you install the ink cartridges the machine will use extra Cartridge ink to fill the ink delivery tubes. This is a one-time process that enables high quality printing.
Page 146: E Glossary

Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically.
Page 147

A telephone that is plugged into the EXT jack of your machine. F/T Ring Time The length of time that the Brother machine rings a pseudo/double-ring (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
Page 148

One-Touch and Speed-Dial numbers. Press Redial/Pause as many times as needed for longer pauses. Polling The process of a fax machine calling another fax machine to retrieve waiting a fax. Pulse (Canada only) A form of rotary dialing on a telephone line.
Page 149

Touch Tone telephones. Transmission The process of sending faxes over the phone lines from your machine to the receiving fax machine. Transmission Verification Report A printed report for each fax sent, that shows its date, time and number.
Page 150: Index

... 76 paper type ... 75 Cordless handset (FAX-1960C) See Digital Cordless Handset User's Guide..Cordless phone (non-Brother) ... 49 Custom telephone features on a single line ... 93 Dialing a pause ... 51 access codes and credit card numbers ...
Page 151

Easy Receive ...37 Envelopes ... 11 Error messages on LCD ...95 Change Unable ...95 Clean Unable ...95 Comm. Error ...95 Init. Unable ...95 Ink Empty ...96 Near Empty ...96 No Paper Fed ...96 Not Registered ...50 Out of Memory ...97 Print Unable ...95 Scan Unable ...95 Tel Disabled ...98...
Page 152

Jacks convert to RJ11 jack triplex adapter ...47 external telephone ...45 TAD (answering machine) ...45 Jams document ...98 paper ...99 LCD (liquid crystal display) ... 111 Contrast ...22 Help List ...66 ® Macintosh See Software User's Guide on the CD-ROM..Maintenance, routine ...102 Manual dialing ...50...
Page 153

Quality (copying) ...70 Quick-Dial Access codes and credit card numbers ... 53 Broadcasting ...28 using Groups ...28 Group dial changing ...53 setting up Groups for Broadcasting ...53 One-Touch changing ...53 setting up ...52 using ...50 Search ...51 Speed-Dial changing ...53 setting up ...52 using ...50 Receive Mode ...34...
Page 154

scanning ...94 sending faxes ...93 software ...94 paper jam ...99 print quality ... 106 Two-line phone system ...47 TX Lock ...24 Volume, setting beeper ...20 handset ...21 amplify (for hearing-impaired) ...21 ring ...20 speaker ...20 Warranties ... iv Canada ... vii Notice-Disclaimer ...
Page 155

EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Page 156

Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only. We cannot recommend using...

This manual also for:

Intellifax-1860c, Intellifax-1960c, Mfc-3360c, Fax-1960c