Troubleshooting And Routine Maintenance; Troubleshooting; If You Are Having Difficulty With Your Machine - Brother FAX-2480C User Manual

Troubleshooting and Routine
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Maintenance

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com.

If you are having difficulty with your machine

Printing
Difficulty
No printout
Poor print quality
White horizontal lines appear in text
or graphics.
The machine prints blank pages.
Characters and lines are stacked.
Printed text or images are skewed.
Smudged stain at the top center of
the printed page.
Printing appears dirty or ink seems
to run.
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Suggestions
Check that the machine is plugged in and not in Power Save mode.
One or more ink cartridges are empty. (See Replacing the ink cartridges
on page 84.)
Check to see if the LCD is showing an error message. (See Error messages
on page 78.)
Check that the correct printer driver has been installed and chosen.
Check the print quality. (See Checking the print quality on page 89.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Acceptable paper and other
media on page 8.)
The recommended environment for your machine is between 20° C to 33° C (68°
F to 91° F).
Clean the print head. (See Cleaning the print head on page 89.)
Try using the recommended types of paper. (See Acceptable paper and other
media on page 8.)
Clean the print head. (See Cleaning the print head on page 89.)
Check the printing alignment. (See Checking the printing alignment on page 90.)
Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper and other media on page 12.)
Make sure the Jam Clear Cover is set properly.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
media on page 8.)
Make sure you are using the proper types of paper. (See Acceptable paper and
other media on page 8.) Don't handle the paper until the ink is dry.
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