Other Problems - Brother IntelliFAX 1350M Owner's Manual

REGULAR MAINTENANCE AND TROUBLESHOOTING
(NO
RESPONSE/BUSY1
_NOT REGISTERED ]
The number you called does not answer or is busy.
You also may have reached a number that is not
connected to a fax machine. Check the number
and try again.
Check that you have the correct number and
dialed it correctly. Try to call the number from a
regular telephone to make sure it is in service.
The One-Touch key or Speed-Dial number you
pressed has no number assigned to it. You need to
program a phone number. (See page 4-6~8)
[_ [PAPER EMPTY ]
(PRINTER JAM )
Other Problems
There is no more paper. It is also possible that the
paper cassette is not properly installed. Refill the
paper or correct the position of the paper cassette.
The recording paper is jammed in the printing
area. Make sure your fax machine is on a surface.
That is flat, level and stable.
Remove the jammed paper. (See page 15-2-3)
Condensed Print and Horizontal Streaks Cut Off Top and Bottom of Sentences
This is usually caused by a bad connection, interference or static on the phone line. Make a copy.
If the copy is fine, the machine is OK. Try to receive from other parties and try your machine on
another phone line. Have the phone line checked by the telephone company.
Cover Page Comment Always Prints "Please Call"
The Cover Page report is only a sample of the format and always prints "Please Call". The
comment you programmed will be generated at the receiving machine.
Dialing Does Not Work
Check for a dial tone. Change TONE/PULSE setting. Check all telephone line connections:
telephone line from wall jack to LINE jack on fax machine and make sure curled handset cord is
not in EXTjack. Check power cord connection. Send a manual fax (press HOOK or lift handset),
wait to hear fax receiving tones and press START.
Fax Machine Does Not Answer When Called
Make sure the fax machine is not in MANUAL mode (AUTO and Ffr lights out). Check it is in
the correct receiving mode for your setup (either AUTO, Ffr or TAD/Message Center). Check for
a dial tone. If possible, call your fax machine to hear what is happening.
No Dial Tone on the Handset
Press HOOK. If no dial tone, check telephone line connections at fax machine and wall jack.
Connect a regular telephone into the wall jack to see if the phone line is working.
Poor Transmitting Quality
Iffaxes you send are hard to read at the receiving machine, try changing your resolution to FINE
or SUPERFINE. Also, chean your scanner glass cover and white pressure bar.
Vertical Black Lines When Receiving
The print head on your machine may be dirty or the sender's scanner may be dirty. Make a copy,
if it is the same, clean your print head with isopropyl alcohol and a lint-free cloth. The print head
is about 9 X 1/2 inches and is gold in color with triangular markings. (See page 15-1.)
15-5