Line Request - AT&T MERLIN LEGEND System Reference Manual

Features

Line Request

Description
Telephone Differences
Multiline Telephones
Single-Line Telephones
Mode Differences
Hybrid/PBX
Key and Behind Switch
Considerations
2-218 Line Request
If a user wants to make a call on a personal line (outside line assigned to a
button) that is busy (the green LED next to the button is on or flashing), Line
Request notifies the user when the line is available.
Line Request is automatically available and does not require programming. To
request the busy line, the multiline telephone user simply presses the line button
for the busy line without lifting the handset. The red LED next to the line button
goes on, and when the line becomes available, the telephone automatically
alerts the user with a beep. To make a call using the requested line, the user
simply lifts the handset or presses the Speaker button.
Line Request is canceled if the user presses another line button or makes or
receives a call.
Line Request cannot be used on an MLC-5 (cordless) telephone or a queued
call console (QCC).
Line Request cannot be used with single-line telephones.
In the Hybrid/PBX mode, Line Request can be used for personal lines, or
special purpose lines (such as WATS) assigned to line buttons on a multiline
telephone. Callback is used instead of Line Request to complete calls to busy
extensions or outside numbers when the call is made by using a pool in which
the trunks in the pool are busy.
Line Request only works for outside lines that are assigned to line buttons.
Line Request does not reserve the line for the user; it only alerts the user that
the line is available.
Line Request cannot be used for an intercom or System Access button.