Callback Request - AT&T SYSTEM 25 User Manual

Callback Request

If a System 25 station or outside line (trunk) is busy when you
place a call, you can place a callback request. Your call will wait
in line (queue) for the station or trunk to become available. The
system will then alert you and complete the call as dialed.
For inside calls, you may callback when you hear busy tone or
special ringback tone. For outside calls, you may request
callback only when you hear fast busy tone.
After making the request, you can either hang up or remain off-
hook. If you hang up, your voice terminal will receive priority
ring when the call can be completed. If you remain off-hook,
you will be alerted with dequeuing tone through the handset.
If your System Administrator has assigned the Automatic
Callback Request feature to your phone, you will hear queuing
tone automatically when you place certain calls.
You can cancel a callback request at any time.
NOTE:
Requesting Callback
1 Press
2 Listen for queuing tone and then hang up.
Completing the Call
1 When you hear priority ring, lift the handset.
2 Listen for dequeuing tone and then hang up.
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The light next to the button on which you had placed
the call winks,
If you do not hear queuing tone, your
NOTE:
request has not been accepted for this call.
Your call will be completed as dialed.
(Continued)