AT&T MERLIN LEGEND System Reference Manual page 421

Features
2-372 Transfer
One-Touch Hold. When the Transfer button is pressed to initiate a transfer,
the outside caller is put on hold. The person transferring the call dials the
extension number or presses an Auto Dial or DSS button, and then either
presses Transfer again, selects another line button, or hangs up to complete
the transfer.
One-Touch Hold is the factory setting in the Behind Switch mode only.
Type of Transfer. The system can be programmed to automatically select
either an Intercom Ring or System Access Ring button, or an Intercom Voice
or System Access Voice button when a transfer is initiated. In the Key and
Behind Switch modes, type of transfer does not apply to calls transferred to
telephones outside the system.
If the system is set to select a Ring button and one is available, the call rings
at the telephone of the person receiving the transferred call. If the system is
set to select a Voice button and one is available, the person receiving the
transferred call hears a voice announcement, unless the person does not
have a speakerphone, has disabled voice announce, or is on a voice-
announced call.
If the specified type of button is not available, the system automatically
selects the next available Intercom or System Access button. If no Intercom
or System Access buttons are available, the caller is put on hold for transfer
and no line is selected (the user is "high and dry"). The user can then select
an Intercom or System Access Originate Only button or a Shared System
Access button (Hybrid/PBX only), can wait for a free Intercom or System
Access button, or can select an outside line button to transfer a call to an
outside number.
Transfer Audible. When outside callers are transferred, they can hear
ringback or Music-on-Hold (the factory setting), if available. Inside callers
always hear ringback.
Transfer Return Interval. Transferred calls are returned to the transfer
originator after a programmed number of rings (1-9 rings; the factory setting
is 4). The Transfer Return Interval can also be set to 0 if transferred calls are
not to return to the originator. In this case, calls continue to ring until the call
is answered or the caller hangs up. Timing on the Transfer Return Interval
begins when the transfer is completed. If the transfer fails for any reason
(such as an invalid destination), the Transfer Return Interval is automatically
set to 2 rings to allow a faster return.
Note: When a call is transferred to an extension programmed as a fax port,
the call is not returned to the originator and continues to ring at the fax
extension. This eliminates the possibility that a high-pitched fax tone would
be heard by the person who answers the transferred call.