AT&T MERLIN LEGEND 555-601-010ADD System Manager's Manual
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AT&T MERLIN LEGEND 555-601-010ADD System Manager's Manual

AT&T MERLIN LEGEND 555-601-010ADD System Manager's Manual

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AT&T 555-601-010ADD
March 1995
AT&T
Update to
Integrated Solution III
System Manager's Guide
for MERLIN LEGEND®
Communications System

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Summary of Contents for AT&T MERLIN LEGEND 555-601-010ADD

  • Page 1 AT&T 555-601-010ADD March 1995 AT&T Update to Integrated Solution III System Manager’s Guide for MERLIN LEGEND® Communications System...
  • Page 2 Copyright © 1995, AT&T All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this update was complete and accurate at the time of printing. However, information is subject to change. Trademarks AUDIX and MERLIN LEGEND are registered trademarks of AT&T in the U.S. and other countries. Voice Power is a trademark of AT&T in the U.S.

  • Page 3: Communications System

    Update to Integrated Solution III System Manager’s Guide for MERLIN LEGEND® Communications System To diminish the risk of toll fraud occurrences, the Transfer to Subscribers Only? parameter on the System Parameter Administration screen is now permanently set to yes. This setting restricts transfers to registered subscribers only.

  • Page 4: Integrated Solution Iii

    AT&T Integrated Solution III For MERLIN LEGEND System Manager’s Guide AT&T 555-601-010 Issue 2 September, 1993 ® Communications System...
  • Page 5 Copyright © 1993 AT&T All Rights Reserved Printed in the USA NOTICE: While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.
  • Page 6 ORDERING INFORMATION To order copies of this manual: Your AT&T Account Team or your AT&T Authorized Dealer. Contact: AT&T at 1-800-432-6600 Call: Write: AT&T Customer Information Center P.O. Box 19901 Indianapolis, IN 46219 Order: Document No. 555-601-010...

  • Page 7: Table Of Contents

    Contents Introduction Overview of Integrated Solution III System Manager’s Responsibilities Security Passwords Subscriber Passwords Administrative Passwords Login Attempts Master Controller Access Backup Toll Fraud Detecting Toll Fraud Using this Guide Conventions Used in this Guide Getting Assistance Accessing IS-III Overview Logging Into IS-III Using On-Line Help Viewing the Access Log...
  • Page 8 Contents Accessing IS-III Applications Overview Accessing AUDIX Voice Power Accessing FAX Attendant Accessing Call Accounting System CAS Alarms Accessing Integrated Administration Accessing System Programming & Maintenance Utility Maintaining IS-III Overview Backing Up the System Backing Up Administrative Files to Diskettes Backing Up the Entire System to Tape Backing Up the Integrated Administration Files to Diskette...
  • Page 9 Contents Shutting Down the System Accessing Voice System Administration Appendix A: Master Controller Features Overview Master Controller Processor Reset Button Power Button Drive Indicators Disk Drive Requirements and Capacities Diskettes Tape Drive Requirements and Capacities Tape Cartridge Video Monitor Keyboard Escape Key Enter Key Tab Key...
  • Page 10 Contents Appendix B: Ordering Information Manuals Appendix C: CAS Alarm Notification CAS and HackerTracker Alarms Alarm Strategy Suggested Defaults Voice Mail Messages Index Index-1...
  • Page 11 Figures Accessing IS-III Applications 3-1. SPM Main Menu Appendix A: Master Controller Features A-1. The Master Controller II+ A-2. Master Controller II+ Front Panel A-3. Master Controller III A-4. Master Controller III Front Panel 3-17...
  • Page 12 Screens Accessing IS-III 2-1. Status Screen 2-2. Integrated Solution III Main Menu 2-3. Page 1 of the Help Screen for the Integrated Solution III Main Menu 2-4. Page 2 of the Help Screen for the Integrated Solution III Main Menu 2-5.
  • Page 13 Screens 4-12. Format 1.44 MB MS-DOS Floppy Diskette Screen 4-13. Remove Formatted Floppy Screen 4-14. Integrated Solution III Main Menu 4-15. User Maintenance Menu 4-16. Maintenance Log 4-17. Format MS-DOS Floppy Diskette Menu 4-18. Format 720 KB MS-DOS Floppy Diskette Screen 4-19.
  • Page 14 viii...

  • Page 15: Introduction

    Introduction Overview of Integrated Solution III Integrated Solution III (IS-III) is a menu-driven software application that allows you to administer and maintain your AT&T MERLIN LEGEND™ Communications System and various applications that your system supports. Your IS-III system consists of a processor called the Master Controller (II+ or III), a color video monitor, a keyboard, a tape drive, IS-III Platform Software, and one or more of the following software application packages:...
  • Page 16 Introduction Integrated Solution Call Accounting System (optional) With the Call Accounting System (CAS), you can track incoming and outgoing calls so that you can make informed decisions about your telephone needs. You can monitor the cost of calls, print reports of incoming and/or outgoing calls, track calls made on behalf of clients, and identify cases of telephone abuse.

  • Page 17: System Manager's Responsibilities

    Introduction System Manager’s Responsibilities As the IS-III System Manager, you are responsible for performing the following tasks: adding passwords initially and changing them periodically Maintaining passwords for both logging in and accessing each application from within IS III helps protect the system from unauthorized access. See Chapter 4 for the procedures to add and change passwords.
  • Page 18 Introduction During a reboot, the system performs the following tasks: — repairs any minor corruptions automatically, which, if left uncorrected, could eventually lead to catastrophic failure — checks the “sanity” of its configuration — reloads drivers — re-initializes voice boards and fax boards, ensuring that they are working properly creating and changing voice mail group lists for CAS alarm notification AUDIX Voice Power group lists must be created, configured, and maintained...

  • Page 19: Security

    Introduction Security Your Integrated Solution III system has been carefully designed to be secure. As the System Manager, it is your responsibility to protect voice and fax mail subscribers from unauthorized access to their mailboxes. Careful attention to security-related administrative features, procedures, and maintenance are required to ensure the integrity of user information.

  • Page 20: Subscriber Passwords

    Introduction Subscriber Passwords Make sure that subscribers understand the importance of password security to their mailboxes and implement the following guidelines: Subscribers should change their passwords the first time they log into the system and periodically thereafter. Consider sending a broadcast message on the first of each month to remind them.

  • Page 21: Login Attempts

    Introduction Create a system administration policy concerning employee turnover to ensure that subscriber mailboxes are removed promptly from the system when they no longer require AUDIX Voice Power or FAX Attendant. Registered Service Administrators have privileges beyond regular subscribers and should, therefore, change their passwords often and keep them secure. Login Attempts Subscribers are allowed four attempts at logging into AUDIX Voice Power or FAX Attendant.

  • Page 22: Backup

    Introduction Backup Back up all system data regularly to ensure a timely recovery, should it be required. Implement a regular offsite backup policy so that you will always have a current backup, even if a disaster strikes your company’s office location. See the backup procedures in Chapter 4 for instructions.

  • Page 23: Detecting Toll Fraud

    Introduction To enhance security for the outcalling feature, you can turn off outcalling on a per- subscriber basis via the Subscriber Administration screen. You can also restrict the number of digits that may be used for outcalling on a system-wide basis via the Outcalling Administration screen.

  • Page 24: Using This Guide

    Introduction Using this Guide At the time you are ready to use this guide, your IS-III system will already have been installed and initialized by AT&T personnel or your AT&T Authorized Dealer. Each application supported by IS-III has its own documentation detailing administration and daily operation.

  • Page 25: Maintaining Is-Iii

    Introduction Refer to the following table for a list of the tasks contained in this guide and the chapter number where you will find these tasks. TOPIC Accessing IS-III Accessing IS-III Applications Maintaining IS-III TASKS Log into IS-III Log out of IS-III Use On-Line Help View the Access Log Access:...

  • Page 26: Conventions Used In This Guide

    Introduction Conventions Used in this Guide The following conventions are used in this guide: Commands and text you should type appear in this style of type. Values, instructions, and prompts that appear on the screen are in this style of type. Key names that are always Iocated on the keyboard in the same place appear in key-shaped boxes, as in [ A dash (–) connecting two or more keys is used to indicate an operation in...

  • Page 27: Accessing Is-Iii

    Accessing IS-III Overview This chapter provides the procedures that you will use to access IS-III. To administer an IS-III application or perform any on-going system maintenance, you must access the Integrated Solution III Main Menu. However, before you can access this menu, you must first log into IS-III.
  • Page 28 Accessing IS-III Available Disk Space: 94 Megabyte Disk, 58 Available Connection to Switch: LINK UP Database Reconciliation last run on: 06/02/92 Enter Name. Press SAVE to continue. HELP SAVE CHOICES SAVE HELP Screen 2-1. Status Screen The Status Screen appears every time you successfully log into IS-III and provides the following information on the status of your system: the amount of space (in megabytes) available on the hard disk of your Master Controller...
  • Page 29 Accessing IS-III approximately 2 KB of memory on the hard disk of the Master Controller. For example, if your system stores approximately 90 minutes (that is, 5,400 seconds) of voice messages daily, your hard disk must have at least 11 MB of available space. The amount of available space required is determined by the following calculations: 1 second of a voice message is approximately 2 KB of hard disk memory...
  • Page 30 If you do not have enough disk space available, perform the following steps: — instruct users to delete old voice messages and fax messages (if applicable) from their mailboxes. — display the Disk Usage Report (Chapter 4) to determine which users are using too much space.

  • Page 31: Integrated Solution Iii Main Menu

    Accessing IS-III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension System Programming & Maintenance Utility (SPM) User Maintenance Exit Move to an item using arrow keys and hit Enter to select HELP Screen 2-2. Integrated Solution III Main Menu NOTE: If you have AUDIX Voice Power and FAX Attendant installed, they will appear as one option in the Integrated Solution III Main Menu.

  • Page 32: Page 1 Of The Help Screen For The Integrated Solution Iii Main Menu

    Accessing IS-III Using On-Line Help For most of the IS-III menus and screens, the system provides an on-line help screen. Whenever the system provides [ Typically, the help screen provides a brief description of the active menu or screen (that is, the menu or screen in which you are currently working). To access the help screen, press [ ] (HELP).

  • Page 33: Page 2 Of The Help Screen For The Integrated Solution Iii Main Menu

    Accessing IS-III access the application by hitting <Enter> when the cursor is next to the application entry. User Maintenance: Another menu will be drawn that will allow you to access programs for backing up files, restarting the printer, setting the date and time, shutting down the system, password protect the installed IS III applications and the IS III user login (is), display a disk usage report, or access the Voice System Administration package (if installed).
  • Page 34 Accessing IS-III 06/02/92 10:34 fred 06/02/92 06/02/92 11:21 steve 06/02/92 06/02/92 06/02/92 06/02/92 06/02/92 06/02/92 06/02/92 06/03/92 06/03/92 06/03/92 06/03/92 06/04/92 HELP CHOICES SAVE Screen 2-5. Example Integrated Solution III Access Log The Access Log displays the date, time, and name of the last 15 users who accessed the system.

  • Page 35: Logging Out Of Is-Iii

    Accessing IS-III Logging Out of IS-III When you have completed your tasks on IS-III, you must log out of the system. Logging out prevents unauthorized users from accessing the system via your Iogin. To log out of IS-III, perform the following steps: Return to the Integrated Solution III Main Menu.
  • Page 36 Accessing IS-III Confirm Exit You are about to exit MERLIN LEGEND Integrated Solution III. Strike CONT to exit or CANCEL to cancel the exit. Strike CONT to exit or CANCEL to cancel the exit. CONT CANCEL Screen 2-7. Confirm Exit Screen Press [ ] (CONT) to exit IS-III.

  • Page 37: Accessing Is-Iii Applications

    Accessing IS-III Applications Overview This chapter provides the procedures you will use to access the IS-III applications installed on your system. Using IS-III, you can access and administer the following applications: AUDIX Voice Power (AVP) FAX Attendant (FA) Call Accounting System (CAS) System Programming &...

  • Page 38: Accessing Audix Voice Power

    Accessing IS-III Applications Accessing AUDIX Voice Power AUDIX Voice Power (AVP) is a software application that provides business-oriented, computerized voice services for the MERLIN LEGEND Communications System. AUDIX Voice Power uses voice prompts and announcements to guide callers in sending and retrieving voice messages through the use of touch-tone buttons on the callers’...
  • Page 39 Accessing IS-III Applications Automated Attendant Service The Automated Attendant directs callers through a series of menu selections to reach a desired department, extension, or attendant. Callers are greeted with spoken prompts that guide them in pressing touch-tone buttons to connect to their desired destination. If there is no answer, or the desired extension is busy, the caller may leave a message or transfer to an attendant.

  • Page 40: Integrated Solution Iii Main Menu

    Accessing IS-III Applications To access AUDIX Voice Power, perform the following steps: Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &...

  • Page 41: Audix Voice Power/Fax Attendant Menu

    Accessing IS-III Applications At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power, the Password: prompt appears.

  • Page 42: Audix Voice Power Menu

    Accessing IS-III Applications NOTE: If FAX Attendant is not present, the AUDIX Voice Power Menu appears. >Automated Attendant Administration Outcalling Administration Service Administrator Registration Subscriber Administration System Parameter Administration System Programming/Switch Administration Highligh menu choice using arrow keys, then press Enter key HELP Screen 3-3.

  • Page 43: Accessing Fax Attendant

    Accessing IS-III Applications Accessing FAX Attendant AT&T FAX Attendant is a software application that enhances the capabilities of all fax machines attached to your company’s MERLIN LEGEND Communications System. FAX Attendant resides with AUDIX Voice Power, providing a single mailbox and integrated notification of both fax and voice messages.

  • Page 44: Integrated Solution Iii Main Menu

    Accessing IS-III Applications To access FAX Attendant, perform the following steps: Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &...

  • Page 45: Audix Voice Power/Fax Attendant Menu

    Accessing IS-III Applications At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password: prompt appears.

  • Page 46: Accessing Is-Iii Applications

    Accessing IS-III Applications Accessing Call Accounting System Call Accounting System (CAS) is a software application that allows you to administer telephone expenses and track facility usage in a business, university, or government installation using up to 200 telephone extensions (or up to 500 extensions with the upgrade package).

  • Page 47: Integrated Solution Iii Main Menu

    NOTE: Before you administer any changes to CAS, be sure you have synchronized the time and date settings for IS-III and the MERLIN LEGEND Communications System. Refer to “Setting the Time and Date” in Chapter 4 for details. If the clocks are not synchronized, CAS cannot determine the cost of calls correctly.

  • Page 48: Accessing Is-Iii Applications

    Accessing IS-III Applications At the Integrated Solution III Main Menu, move the cursor to Call Accounting System (CAS) and press [ A Call Accounting System welcome screen appears briefly, and then the Call Accounting System Menu appears. NOTE: If a password has been administered for Call Accounting System, the Password: prompt appears.

  • Page 49: Accessing Integrated Administration

    Accessing IS-III Applications Accessing Integrated Administration Integrated Administration provides an easy-to-use interface that allows both switch system programming and application administration to be done simultaneously by selecting choices from application-oriented menus and by filling in blanks on application-oriented forms. Integrated administration allows information to be entered only once.

  • Page 50: Extension Directory Screen

    Accessing IS-III Applications At the Integrated Solution III Main Menu, move the cursor to Extension Directory and press [ The Extension Directory screen appears. Name (first) : Name Extension Label : Application 1 : Application 2 : Application 3 : Application 4 : Application 5 : Enter extension number...

  • Page 51: Accessing System Programming & Maintenance Utility

    Accessing IS-III Applications Accessing System Programming & Maintenance Utility System Programming & Maintenance Utility (SPM) emulates a system programming console, enabling you to program and administer your MERLIN LEGEND from the IS-III Master Controller. Using SPM, you can perform the following tasks: add, move, and change your telephone features and assignments create and save a backup copy of the telephone switch system programming information...

  • Page 52: Integrated Solution Iii Main Menu

    Accessing IS-III Applications To access System Programming & Maintenance Utility (SPM), perform the following steps: Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &...

  • Page 53: Spm Main Menu

    Accessing IS-III Applications At the Integrated Solution III Main Menu, move the cursor to System Programming & Maintenance Utility (SPM) and press [ The System Programming & Maintenance Utility (SPM) Menu appears. NOTE: If a password has been administered for System Programming & Maintenance Utility (SPM), the Password: prompt appears.

  • Page 54: Maintaining Is-Iii

    Maintaining IS-III Overview This section provides the procedures that you will use to maintain IS-III on a regular basis. These procedures include: Backing up files You should back up the files on a regular basis, so that you have current information in case of a system failure.
  • Page 55 Maintaining IS-III Reconciling the dial plan You can run an immediate reconciliation program between the MERLIN LEGEND Communications System’s dial plan (System Numbering Plan) and the Extension Directory whenever it is necessary to desynchronize the databases. Setting the time and date You must synchronize the time and date for IS-III with the time and date for your MERLIN LEGEND Communications System.

  • Page 56: Backing Up The System

    Maintaining IS-III Backing Up the System The information saved during a backup can be used to restore IS-III in the unlikely event of a catastrophic failure. You should back up your files when subscriber information or prompt messages are changed. It is best to perform backups in the evening or when the telephone system is not busy.

  • Page 57: Integrated Solution Iii Main Menu

    Maintaining IS-III To back up the system, perform the following steps: Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &...

  • Page 58: User Maintenance Menu

    Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP...
  • Page 59 Maintaining IS-III At the User Maintenance Menu, move the cursor to Backup Files and press [ ENTER The Backup Files Menu appears. >Administrative Files Backup to Diskette Complete System Backup to Tape Integrated Administration Backup to Diskette Move to an item using arrow keys and hit Enter to select HELP Screen 4-3.

  • Page 60: Backing Up Administrative Files To Diskettes

    Maintaining IS-III Backing Up Administrative Files to Diskettes When you back up administrative files to diskette, the system stores the following files on diskette(s): UNIX files administrative files for each application voice system files (if AUDIX Voice Power is installed). These voice system files do not include voice mailbox messages, system greetings, and personal greetings.
  • Page 61 Maintaining IS-III Insert a diskette and then press [ The system displays the following message: Formatting diskette - do not remove After formatting the diskette, the system displays the following message: IS III Application Administrative Files backup in progress After backing up the administrative files, the system displays the following message: IS III Application Administrative Files backup to diskette was successful.
  • Page 62 Maintaining IS-III Press [ ENTER the Voice System backup. The system lists the number of 1.44 MB, 3.5-inch diskettes you will need and the approximate length of time it will take you to perform the backup, and informs you that the diskette(s) will be automatically formatted prior to the backup.

  • Page 63: Backing Up The Entire System To Tape

    Maintaining IS-III Backing Up the Entire System to Tape When you back up the entire system to tape, the system stores the following files on tape cartridges: UNIX files administrative files for each application all voice system files (if AUDIX Voice Power is installed). These files include all voice mailbox messages, system greetings, and personal greetings.
  • Page 64 Maintaining IS-III Insert the tape you will use to back up the application and system files, and press [ ENTER The light on the tape drive goes on and the system responds: WORKING... The application files and system files backup will need approximately 1 cartridge tape(s).
  • Page 65 Maintaining IS-III After the light on the tape drive goes out, remove the tape, write protect it, and then label it “Voice Files.” Press [ ENTER Press [ ] (CANCEL) to return to the User Maintenance Menu. Press [ ] (CANCEL) to return to the Integrated Solution III Main Menu. 4-12 ] to return to the Backup Files Menu.

  • Page 66: Backing Up The Integrated Administration Files To Diskette

    Backing Up the Integrated Administration Files to Diskette When you back up the Integrated Administration files to diskette, the system stores the files associated with the Extension Directory. You should perform this procedure only when there is little or no traffic on the switch. Have one to two diskettes to perform this backup.
  • Page 67 Maintaining IS-III Insert the diskette you will use to back up the administrative files associated with the Extension Directory, and press [ The system responds: Formatting diskette - do not remove After a few minutes, the system responds: The integrated administration files will be copied to diskette.

  • Page 68: Displaying The Disk Usage Report

    Displaying the Disk Usage Report The Disk Usage Report provides information on the available disk space for system and voice partitions. If you are experiencing problems with AUDIX Voice Power, FAX Attendant, or the Call Accounting System, there may be a shortage of available disk space for voice messages, fax messages, or call records.

  • Page 69: User Maintenance Menu

    Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP...

  • Page 70: Maintenance Log

    Maintaining IS-III At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER The Maintenance Log Menu appears. Move to an item using arrow keys and hit Enter to select HELP Screen 4-6. Maintenance Log Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report...

  • Page 71: Sample Disk Usage Report

    Maintaining IS-III At the Maintenance Log Menu, move the cursor to Disk Usage Report and press [ ENTER The Disk Usage Report appears. HARD DISK SIZE: System Partition Size: System Partition Remaining: Voice Partition Size: Voice Partition Remaining: HELP Screen 4-7. Sample Disk Usage Report The report will look different depending on the hard disk size of the Master Controller.

  • Page 72: Formatting Ms-Dos Floppy Diskettes

    Maintaining IS-III Formatting MS-DOS Floppy Diskettes Through IS-III, you can format 1.44 MB (high density) and 720 KB (double density) MS-DOS floppy diskettes for use with the System Programming & Maintenance Utility (SPM). Formatting a 1.44 MB Floppy Diskette To format a 1.44 MB (high density) MS-DOS floppy diskette, perform the following steps: Log in and access the Integrated Solution III Main Menu.
  • Page 73 Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP...

  • Page 74: Maintenance Log

    Maintaining IS-III At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER The Maintenance Log Menu appears. Move to an item using arrow keys and hit Enter to select HELP Screen 4-10. Maintenance Log Maintenance >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report...

  • Page 75: Format Ms-Dos Floppy Diskette Menu

    Maintaining IS-III At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppy and press [ ENTER The Format MS-DOS Floppy Menu appears. Format MS-DOS Floppy >Format 1.44 MB MS-DOS Floppy Disk Format 720 KB MS-DOS Floppy Disk Move to an item using arrow keys and hit ENTER to select HELP CANCEL Screen 4-11.

  • Page 76: Format 1.44 Mb Ms-Dos Floppy Diskette Screen

    Maintaining IS-III Move the cursor to Format 1.44 MB MS-DOS Floppy Disk and press ENTER The Format 1.44 MB MS-DOS Floppy Diskette screen appears. Format 1.44 MB MS-DOS Floppy Diskette Verify that the floppy you want to format is a 1.44 MB floppy. Insert floppy, close latch, and strike the CONT function key to continue.

  • Page 77: Remove Formatted Floppy Screen

    Maintaining IS-III Insert the blank diskette and press [ The system displays the following message: Formatting of 1.44 MB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. 1.44 MB floppy has been formatted. Open latch, remove floppy and strike the CONT function key to continue. CONT Screen 4-13.

  • Page 78: Formatting A 720 Kb Floppy Diskette

    Formatting a 720 KB Floppy Diskette To format a 720 KB (double density) MS-DOS floppy diskette, perform the following steps: Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &...

  • Page 79: User Maintenance Menu

    At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP Screen 4-15.

  • Page 80: Maintenance Log

    Maintaining IS-III At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER The Maintenance Log Menu appears. Move to an item using arrow keys and hit Enter to select HELP Screen 4-16. Maintenance Log Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report...

  • Page 81: Format Ms-Dos Floppy Diskette Menu

    Maintaining IS-III At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppy and press [ ENTER The Format MS-DOS Floppy Menu appears. >Format 1.44 MB MS-DOS Floppy Disk Format 720 KB MS-DOS Floppy Disk Move to an item using arrow keys and hit ENTER to select HELP Screen 4-17.

  • Page 82: Format 720 Kb Ms-Dos Floppy Diskette Screen

    Maintaining IS-III Move the cursor to Format 720 KB MS-DOS Floppy Disk and press ENTER The Format 720 KB MS-DOS Floppy Diskette screen appears. Format 720 KB MS-DOS Floppy Diskette Verify that the floppy you want to format is a 720 KB floppy. Insert floppy, close latch, and strike the CONT function key to continue.

  • Page 83: Remove Formatted Floppy Screen

    Maintaining IS-III Insert the blank diskette and press [ The system displays the following message: Formatting of 720 KB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. 720 KB floppy has been formatted. Open latch, remove floppy and strike the CONT function key to continue. CONT Screen 4-19.

  • Page 84: Adding Or Changing Passwords

    Maintaining IS-III Adding or Changing Passwords If you wish to limit access to IS-III applications and the IS-III user Iogin (is), you may add or change passwords. For security reasons, only a technician can delete a password. If you wish to delete a password, contact the AT&T National Services Assistance Center (NSAC) at 1-800-628-2888 or your AT&T Authorized Dealer.

  • Page 85: User Maintenance Menu

    Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP...
  • Page 86 Maintaining IS-III At the User Maintenance Menu, select Password Protection and press ENTER The Password Protection Menu appears showing all installed applications. >AUDIX Voice Power/FAX ATTENDANT (AVP/FA) Call Accounting System (CAS) IS III User Login (is) System Programming & Maintenance Utility (SPM) Move to an item using arrow keys and hit Enter to select HELP Screen 4-22.

  • Page 87: Change/Add

    Maintaining IS-III At the Password Protection Menu, move the cursor to the item you want, and then press [ ENTER The Change/Add Password screen appears. Move to an item using arrow keys and hit Enter to select HELP Screen 4-23. Change/Add NOTE: If you administer a password for AUDIX Voice Power or AUDIX Voice Power/FAX Attendant, the system prompts you for a password when...
  • Page 88 Maintaining IS-III At the Change/Add Password screen, press [ — If a password exists and you are changing it, the system displays the following prompt: Old Password: Type your existing password and press [ The system prompts you for your new password. Proceed to Step 6.

  • Page 89: Cas And Hackertracker Alarms

    Maintaining IS-III CAS and HackerTracker Alarms The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power is installed, also sends voice mail alarms to all members of the group list specified for the alarm type. Alarms are sent when hard disk usage exceeds 50%, 75%, and 95% so that previously collected call detail records can be processed and removed to make room for new call detail records, fax messages, and voice messages.

  • Page 90: Creating And Changing Group Lists

    Maintaining IS-III Creating and Changing Group Lists NOTE: To change a group owner extension, skip this section and proceed to “Setting CAS Alarm Notification,” later in this chapter. Use any touch-tone telephone, on- or off-site, to create or change group lists as described below.
  • Page 91 Maintaining IS-III As another example, if you are changing group list ID 123456 and it already has three extensions (201, 202, and 203), the system says List 123456 contains three members. Extension 201. To skip, press pound sign. To delete press star D. To add entries, press 1.

  • Page 92: Setting Cas Alarm Notification

    Maintaining IS-III Review the list that you just created or changed by pressing [ The system announces the first extension in the list. Press [ ] to accept it and hear the next extension. Delete any extensions that are errors, and add any extensions that you missed. When you are finished, press [ Continue adding or creating lists by listening to the prompts and reviewing the steps in this procedure as needed.

  • Page 93: Integrated Solution Iii Main Menu

    Maintaining IS-III To configure a new CAS alarm group list or a changed group owner extension, perform the following steps: Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &...

  • Page 94: User Maintenance Menu

    Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP...

  • Page 95: Maintenance Log Menu

    Maintaining IS-III At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER The Maintenance Log Menu appears. Move to an item using arrow keys and hit Enter to select HELP Screen 4-26. Maintenance Log Menu NOTE: If AUDIX Voice power is not installed, the Administer CAS Alarm Levels item will not appear on the Maintenance Log Menu.

  • Page 96: Cas Alarm Configuration

    Maintaining IS-III At the Maintenance Log Menu, move the cursor to Administer CAS Alarm Levels and press [ The CAS Alarm Configuration screen appears. CAS Alarm Level: Group List ID: Group List Owner Extension: Press CHOICES to display the list of alarms. SAVE HELP CHOICES...

  • Page 97: Cas Alarm Levels

    Maintaining IS-III Make sure that the cursor is in the CAS Alarm Level field, and then press ] (CHOICES). The CAS Alarm Levels screen appears. >All Alarms Warning Minor Alarm Major Alarm HackerTracker Alarm Move to an item using the arrow keys and press ENTER. HELP Screen 4-28.
  • Page 98 Maintaining IS-III Move the cursor to the alarm you want to set from the CAS Alarm Notification Form and press [ The CAS Alarm Configuration screen returns, and the CAS Alarm Level field contains your selection. The following screen shows the HackerTracker Alarm selection.

  • Page 99: Restarting The Printer Scheduler/Spooler

    Maintaining IS-III Restarting the Printer Scheduler/Spooler To restart the printer scheduler/spooler (for example, when it has run out of paper or has been turned off), perform the following steps: Make sure the printer is on. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears.

  • Page 100: User Maintenance Menu

    Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP...

  • Page 101: Confirm Printer Restart Screen

    Maintaining IS-III At the User Maintenance Menu, move the cursor to Printer Restart and press [ ENTER The Confirm Printer Restart screen is displayed. Printer Restart will remove all queued printing jobs and attempt to restart the printer. Verify that the printer is connected, turned on and "Online"...

  • Page 102: Reconciling The Dial Plan

    Maintaining IS-III Reconciling the Dial Plan When changes have been made to the switch’s dial plan, it is necessary to run the reconciliation program to resynchronize the switch’s dial plan (System Numbering Plan) and the Extension Directory database. When you reconcile the dial plan, the following actions occur: Extensions that appear both on the switch and in the Extension Directory database do not change.

  • Page 103: Integrated Solution Iii Main Menu

    Maintaining IS-III To reconcile the dial plan, perform the following steps: Log in and access the lntegrated Solution III Main Menu. The Integrated Solution III Main Menu appears. >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming & Maintenance Utility (SPM) User Maintenance Exit Move to an item using arrow keys and hit Enter to select...

  • Page 104: User Maintenance Menu

    Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys, and hit Enter to select HELP...

  • Page 105: Reconcile Dial Plan Screen

    Maintaining IS-III At the User Maintenance Menu, move the cursor to Reconcile Dial Plan and press [ ENTER The Reconcile Dial Plan screen appears. If you have renumbered any AVP subscriber extension, the Reconcile Dial Plan program will remove the old extension's voice mail box and all messages.

  • Page 106: Setting The Time And Date

    Maintaining IS-III Setting the Time and Date The time and date for IS-III must be synchronized with the time and date for your MERLIN LEGEND Communications System. To set the time and date for IS-III, perform the following steps: Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears.

  • Page 107: User Maintenance Menu

    Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP...

  • Page 108: Set Time And Date Screen

    Maintaining IS-III At the User Maintenance Menu, move the cursor to Set Time and Date and press [ ENTER The Set Time and Date screen appears. The blinking cursor is located under the month. NOTE: The information in the fields reflects the most recent setting or the default setting of the time and date.

  • Page 109: Choices Menu

    To change a field, use [ ] (CHOICES) to display the choices for that field. For the month field, the Choices Menu appears. Move to a month with arrow keys and strike the ENTER key to select Screen 4-39. Choices Menu NOTE: If you answer yes to the question, I ever used?, the time automatically adjusts by one hour at the...

  • Page 110: Confirm Time And Date Screen

    Maintaining IS-III After you have entered the correct information, press [ the information. The Confirm Time and Date screen appears to confirm the settings you selected. Confirm Time and Date The date is Jun 6, 1992, time is 03:42 PM. You MUST exit Integrated Solution III for any changes to take effect.

  • Page 111: Shutting Down The System

    Maintaining IS-III Shutting Down the System To protect the data stored on the hard disk, this procedure must always be performed before turning off power to the system and before moving the hardware. To shut down the system, perform the following steps: Log in and access the Integrated Solution III Main Menu.

  • Page 112: User Maintenance Menu

    Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP Screen 4-42.
  • Page 113 Maintaining IS-III At the User Maintenance Menu, move the cursor to System Shutdown and press [ ENTER The Shutdown screen appears. Shutdown will stop all active IS III applications which may include voice mail, automated attendant, or call accounting. Strike CONT to continue with shutdown. Strike CANCEL to stop shutdown. CONT Screen 4-43.

  • Page 114: Integrated Solution Iii Main Menu

    Maintaining IS-III Accessing Voice System Administration The Voice System Administration option appears if you have AUDIX Voice Power installed. Choosing it allows you to access certain administrative functions within the application. To access Voice System Administration, perform the following steps: Log in and access the Integrated Solution III Main Menu.

  • Page 115: User Maintenance Menu

    Maintaining IS-III At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ The User Maintenance Menu appears. >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select HELP...

  • Page 116: Voice System Administration Menu

    Maintaining IS-III At the User Maintenance Menu, move the cursor to Voice System Administration and press [ The Voice System Administration Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password: prompt appears. Type your AUDIX Voice Power/FAX Attendant password and press [ reasons, your password does not appear on the screen as you type it.) The Voice System Administration Menu appears.

  • Page 117: A Appendix A: Master Controller Features

    Appendix A: Master Controller Features Overview Your IS-III Master Controller hardware consists of the following components: Master Controller processor (with hard disk and diskette drive) color video monitor keyboard tape drive This chapter highlights operational features of these components. NOTE: IS-III supports two versions of the Master Controller: Master Controller II+ and Master Controller III.

  • Page 118: A-1. The Master Controller Ii+ A

    Appendix A: Master Controller Features Figure A-1. The Master Controller II+...

  • Page 119: A-3. Master Controller Iii A

    Appendix A: Master Controller Features Left Side Figure A-2. Master Controller II+ Front Panel Figure A-3. Master Controller III...

  • Page 120: A-4. Master Controller Iii Front Panel A

    Appendix A: Master Controller Features Tape Drive Power Button 3.5" Disk Drive Reset Button Disk Lamp Case Lock Power Lamp Figure A-4. Master Controller III Front Panel...

  • Page 121: Master Controller Processor

    Appendix A: Master Controller Features Master Controller Processor The Master Controller II+ is an 80386SX-based processor that is delivered with the UNIX System V/386 Release 3.2.2 operating system and appropriate expansion boards already installed. This unit has a total of four expansion board slots; however, three of the slots are available.

  • Page 122: Drive Indicators

    Appendix A: Master Controller Features Drive Indicators The fixed-disk drive access indicator (located inside the door on the left) lights up when a fixed-disk drive is in use. The diskette drive access indicator lights up when the drive is in use. Disk Drive Requirements and Capacities The Master Controller uses diskettes and a hard disk drive to store information.

  • Page 123: Tape Drive Requirements And Capacities

    Appendix A: Master Controller Features To insert the diskette, hold it by the edge and insert it (label side up) into the disk drive until it clicks and locks into place. The release button pops out to indicate the diskette is inserted properly. The diskettes are protected by a hard plastic case. The spring-plate cover of the head aperture closes automatically when you remove the diskette from the disk drive.

  • Page 124: Video Monitor

    To load the tape cartridge, orient it with the metal plate down and with the long edge containing the write-protect screw to the left. Push the cartridge into the drive until you feel resistance and then press the cartridge further into the drive until you hear and feel a click.

  • Page 125: Alt Key

    Appendix A: Master Controller Features Alt Key The keyboard has two [ conjunction with the [ is preferable to use the Reset button to reboot the system. Cursor Control Key Group (Arrow Keys) The keyboard has two sets of arrow keys that move the cursor. With IS-III, use the arrow keys that are to the left of the alphanumeric keys.

  • Page 126: Screen Navigation

    Appendix A: Master Controller Features It is important to remember that these keys do not always perform the same functions, either within the same application or across different applications. Before pressing a function key, check on the bottom of your screen to see which function key is assigned to the function you want to perform.

  • Page 127: B Appendix B: Ordering Information

    Appendix B: Ordering Information Manuals In addition to the AT&T lntegrated Solution III for MERLIN LEGEND Communications System System Manager’s Guide (this document) and the AT&T Integrated Solution III for MERLIN LEGEND and Maintenance (Document No. 555-601-011) documents, there are other manuals required for detailed information on the MERLIN LEGEND Communications System and each IS-III supported application package.
  • Page 128 Appendix B: Ordering Information AT&T Call Accounting System (CAS) Integrated Solution II Planning Guide and Forms Document No. 585-247-050 AT&T Call Accounting System (CAS) Integrated Solution User’s Guide Document No. 585-247-120 AT&T Call Accounting System (CAS) Integrated Solution II Site Installation and Implementation Guide Document No.

  • Page 129: C Appendix C: Cas Alarm Notification

    Appendix C: CAS Alarm Notification CAS and HackerTracker Alarms The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power is installed, also sends voice mail alarms to all members of the group list specified for the alarm type. Alarms are sent when hard disk usage exceeds 50%, 75%, and 95% so that previously collected call detail records can be processed and removed to make room for new call detail records, fax messages, and voice messages.

  • Page 130: Alarm Strategy

    Appendix C: CAS Alarm Notification The second column of the form should contain the extensions of the AUDIX Voice Power subscribers who will receive the corresponding alarm messages. These extensions are entered when the group list is created via the AUDIX Voice Power touch-tone interface.

  • Page 131: Voice Mail Messages

    Appendix C: CAS Alarm Notification Voice Mail Messages The following voice mail messages are sent by the Call Accounting System and HackerTracker: HackerTracker Alarm “This is an alarm message from the HackerTracker. One of the criteria for detecting phone fraud or abuse has been exceeded. Please retrieve the HackerTracker alarm report immediately from the CAS application and determine the specific conditions that generated the alarm.
  • Page 132 Appendix C: CAS Alarm Notification Major Alarm—95% Inodes Used “This is an urgent warning from the Call Accounting System. Call accounting has used up more system resources than allocated to it. Call collection and processing has been halted to avoid a system lock-up. You are incurring irrecoverable loss of call records data from your PBX.
  • Page 133 Appendix C: CAS Alarm Notification CAS Alarm Notification Form CAS Alarms Use this section of the form to send all alarms to the same group list. All Alarms Group List ID: Group Owner Extension: Use this section of the form to send individual alarms to different group lists. Warning (50% disk/file usage) Group List ID:...

  • Page 134: Index

    Index access log, viewing, 2-7 AUDIX Voice Power, 1-1 accessing, 3-2 exiting, 3-6 services, 3-2 back ups, administrative files, 4-7 entire system, 4-10 Integrated Administration files, 4-13 procedures, 4-3 Backing up files, administrative, to diskette, 4-7 Call Accounting System, 1-2 accessing, 3-10 exiting, 3-12 overview, 3-10...
  • Page 135 Index hacker activity, monitoring, 1-9 HackerTracker, 1-2, 3-10 help, on-line, 2-6 Integrated Administration, accessing, 3-13 exiting, 3-14 overview, 3-13 IS-III, applications supported, 1-1 logging into, 2-1 logging out, 2-9 procedures, 1-11, 4-1 screen navigation, A-10 link connection, status, 2-4 log out procedure, 2-9 login procedure, 2-1 Master Controller, available disk space, 2-2...
  • Page 136 Index SPM, 1-1 accessing, 3-15 exiting, 3-17 overview, 3-15 status screen, accessing information, 2-2 system manager, responsibilities, 1-3, 4-1 tasks, 1-11 System backup to tape, 4-10 Time and Date, setting, 4-53 toll fraud, 1-8 transferring calls, toll fraud, 1-8 Voice System Administration, accessing, 4-61 Index-3...

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