AT&T MERLIN LEGEND Analog Direct-Line Console Operator's Manual
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AT&T MERLIN LEGEND Analog Direct-Line Console Operator's Manual

Analog direct-line consoles
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MERLIN LEGEND
Communications System
Analog Direct-Line Consoles Operator's Guide
555-610-131
Issue 1
August 1991

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Summary of Contents for AT&T MERLIN LEGEND Analog Direct-Line Console

  • Page 1 555-610-131 Issue 1 August 1991 MERLIN LEGEND Communications System Analog Direct-Line Consoles Operator’s Guide...

  • Page 2: Issue

    Copyright © 1991 AT&T AT&T 555-610-131 All Rights Reserved Issue 1 Printed in U.S.A. August 1991 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

  • Page 3: Line Button Lights

    Rings Inside Transfers with One-Touch Transfer Inside call One ring One-Touch Transfer Two rings Outside call Returning call Three rings With automatic completion, press DSS or Auto Dial button Line Button Lights With manual completion, press DSS or Auto Dial button, Call Automatic connection announce call, and hang up...

  • Page 4: Conference Calls

    Conference Calls Feature Use Dial first extension or number Programmed Button Press Conference 1. Program a line button for each Press SA, ICOM, or line button feature Dial next extension or number 2. Press programmed button Announce call and press Conference Feature Code Repeat steps 2–5 for each...

  • Page 5: Table Of Contents

    Contents About This Book C o n v e n t i o n s U s e d viii How to Comment on This Book Understanding Your Equipment Identifying Your Equipment BIS-22D BIS-34 BIS-34D MERLIN II System Display Console Operator’s Headset and Adapter 1-10 Line and DSS Buttons...
  • Page 6 Contents Handling Calls—Continued A n s w e r i n g C a l l s M a k i n g C a l l s Transferring Calls Making Conference Calls 2-15 Feature Finder Using Features Account Code Entry Alarm Alarm Clock Auto Dial...
  • Page 7 Contents Using Features—Continued Night Service 4-27 Paging 4-29 Park 4-32 Reminder Service 4-34 System Speed Dial 4-38 Timer 4-39 Programming Special Characters Feature Codes Programming Codes Contents...
  • Page 8 Contents System Specifics Index/Glossary IG-1 Contents...

  • Page 9: Important Safety Instructions

    The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment.

  • Page 10: Save These Instructions

    Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it is possible that the spark could ignite heavy concentrations of gas.

  • Page 11: About This Book

    About This Book This book tells you how to use your console and its operator features. To understand and use the additional features available to you and your co-workers, see the Analog Multiline Telephones User’s Guide. If you have questions about this book or need additional information, see your system manager.

  • Page 12: Conventions Used

    About This Book Conventions Used The following typographic conventions are used in this book: Buttons that you or your company program (“hand-labeled” buttons) are shown in bold italic type with initial capitals: Press Night Service. Buttons that are programmed at the factory (imprinted buttons) are shown in bold Roman type with initial capitals: Press Transfer.

  • Page 13: How To Comment On This Book

    About This Book How to Comment on This Book We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm.

  • Page 14: Understanding Your Equipment

    Understanding Your Equipment This chapter helps you identify and understand your console and the other equipment you use with it. A direct-line console (DLC) is a telephone set up for operators. Your DLC is one of the following analog multiline phones: BIS-22D (with display) BIS-34 (without display)

  • Page 15: Identifying Your Equipment

    Understanding Your Equipment Identifying Your Equipment A DLC operates like other multiline phones. Outside lines are assigned to individual buttons (called line buttons). The lines assigned on the DLC also appear on other consoles or phones. Incoming lines can ring on any of the line buttons, and several calls can ring simultaneously.
  • Page 16 Understanding Your Equipment Additional call-handling information and features are available on DLCs with displays. The Direct Station Selector (DSS) on the MERLIN II System Display Console adds extension buttons and other inside calling buttons. Use the extension buttons for one-touch dialing to make or transfer calls to co-workers. You can use a DLC with a headset, speakerphone, modem (a device for sending computer data over phone lines), fax machine, or answering machine.

  • Page 17: Bis-22D

    Understanding Your Equipment BIS-22D See descriptions on page 1-7. 1-4 B I S - 2 2 D...

  • Page 18: Bis-34

    Understanding Your Equipment BIS-34 See descriptions on page 1-7. B I S - 3 4 1 - 5...

  • Page 19: Bis-34D

    Understanding Your Equipment BIS-34D See descriptions on page 1-7. 1-6 B I S - 3 4 D...
  • Page 20 Understanding Your Equipment Dedicated Feature Buttons Timekeeping Buttons Nine imprinted buttons for the (BIS-22D & BIS-34D) features used most often Four buttons used for displaying timekeeping functions Above the dialpad: Display Screen Conference for adding a line or extension to a conference call (BIS-22D &...

  • Page 21: Merlin Ii System Display Console

    Understanding Your Equipment MERLIN II System Display Console 1-8 MERLIN II System Display Console...
  • Page 22 Understanding Your Equipment Dialpad Contrast Control The area on the console used to A dial used to brighten or dim the dial phone numbers display Display Buttons Dedicated Feature Buttons 5 buttons used for setting Imprinted buttons for the features timekeeping (clock) functions used most often Display Screen...

  • Page 23: Operator's Headset And Adapter

    Understanding Your Equipment Operator’s Headset and Adapter Note: Not all consoles allow you to Headset use a headset, handset, and An ultralight earpiece and speakerphone at the same time. microphone that connects to an Check with your system manager outlet on your console before trying to use this equipment at Headset Adapter the same time.

  • Page 24: Line And Dss Buttons

    Understanding Your Equipment Line and DSS Buttons Your console’s line buttons and/or DSS buttons are already programmed and labeled for specific functions, depending on your company. Line Buttons The BIS-22D has 22 line buttons and the BIS-34, BIS-34D, and ® MERLIN II System Display Console have 34 line buttons.
  • Page 25 Understanding Your Equipment ICOM or SA buttons are labeled Ring, Voice, or Orig (Originate) Only. Ring means that co-workers will hear their phones ringing when you call. Voice means that co-workers will hear your voice over the speakerphone. Orig Only means that you can only make calls with this button.
  • Page 26 Understanding Your Equipment Line and DSS Buttons 1 - 1 3...
  • Page 27 Understanding Your Equipment DSS Buttons If your console is a MERLIN II System Display Console, you have a built-in Direct Station Selector (DSS). Your console’s DSS buttons allow one-touch dialing of co-workers’ extensions to make or transfer calls. The DSS buttons are assigned numbers in consecutive order, starting with the button on the top left corner.
  • Page 28 Understanding Your Equipment DSS Buttons Shift Buttons Line and DSS Buttons 1 - 1 5...
  • Page 29 Understanding Your Equipment The Shift buttons (1, 2, and 3) are used with DSS buttons for reaching the extension numbers assigned on your DSS. The “Shift” refers to a range of numbers on the DSS. Each DSS button can have three numbers on it (the example shows 10, 50, 90 on the first button).

  • Page 30: Lights

    Understanding Your Equipment Lights Your console’s lights provide the visual cues you need to handle calls. You use the lights next to the console's line and DSS buttons differently depending on purpose of the button type of console call-handling task Line Button Lights Each line button has a red light and a green light next to it.
  • Page 31 Understanding Your Equipment DSS Button Lights Each DSS button has a green light next to it. This light provides the following information. The Message Status light must be off when you check this information. Light Meaning This co-worker is not on the phone and is not using Do Not Disturb.
  • Page 32 Understanding Your Equipment Message Status Lights To alert a co-worker that he or she has a message, you can use the Send/Remove Message feature to turn on a message lights on the co-worker’s phone. (Chapter 4 tells you more about Send/Remove Message.) However, if a co-worker's message light is already on (because other operator messages are waiting), sending a second message will turn off the message light.

  • Page 33: The Display

    Understanding Your Equipment The Display Your console’s display provides calling information and acts as a calendar, alarm clock, and timer. (See Chapter 4 for more on these features.) If you have a BIS-22D or a BIS-34D, you use the four buttons to the left of the display to set the timekeeping functions.

  • Page 34: Handling Calls

    Handling Calls This chapter explains how to identify call types answer calls make calls transfer calls set up conference calls Before you begin these tasks, you need a basic understanding of the features previewed on the next page. Handling Calls 2 - 1...

  • Page 35: Feature Preview

    H a n d l i n g C a l l s Feature Preview Auto Dial allows you to program console line buttons for one- touch dialing. (DSS buttons also provide one-touch dialing.) Barge-In allows you to interrupt a co-worker’s call in an emergency or if you’re instructed to interrupt.

  • Page 36: Identifying Call Types

    Handling Calls Identifying Call Types Before you lift the handset, you can identify the call type by listening for a distinctive ring or, for inside voice- announced calls, the caller’s voice scanning the lights on your console or DSS pressing the line button (next to the flashing green light) and looking at your display Call information stays on your display for 15 seconds or until you put a call on hold.
  • Page 37 Handling Calls You hear (Distinctive Display Ring) . . . You see. . . shows . . . Call Type 2 rings Green flashing (screen outside light next to line blank) button FX-NYC 1 ring Green flashing 23 Ext-R inside light next to SA or ICOM button and 23 Wayne...

  • Page 38: Answering Calls

    Handling Calls Answering Calls When you can identify call types, you’re ready to answer calls. If you plan to use a headset make sure you have the correct headset (and adapter) for your console. If you have questions, see your system manager.
  • Page 39 Handling Calls To Answer a Voice-Announced Call on BIS-22D, BIS-34, and BIS-34D Consoles You can answer a voice-announced call in any of the following ways: Use the headset. Press the Microphone button to talk over your speakerphone. Use HFAI. If HFAI is on before the call comes in, you can talk directly into the speakerphone without doing anything else.

  • Page 40: Making Calls

    Handling Calls Making Calls Each line button on your console has a red light and a green light next to it. A steady red light means a free line. When you lift the handset, you are connected to a free line automatically. If you want to use a line other than the one with the red light, press the line button before lifting the handset.
  • Page 41 Handling Calls To Make Outside Calls If the red light next to the line or SA button you want to use is not on, press the button. Lift the handset, press Speakerphone, or use the headset. Dial phone number (include dial-out code, if necessary). See Note.

  • Page 42: Transferring Calls

    Handling Calls Transferring Calls You can transfer calls to inside extensions and outside numbers. When a call you transferred to an extension goes unanswered, the call rings back at your console after a preset length of time (programmed by your company). Unanswered calls transferred to outside numbers do not ring back at your console.
  • Page 43 Handling Calls the number you are transferring the call to — if it’s an extension or outside number. See “To Transfer With One- Touch Transfer” and “To Transfer Without One-Touch Transfer” for inside transfers, and “To Transfer to Outside Numbers” for outside transfers in this chapter. the features you choose to handle unsuccessful transfers —...
  • Page 44 Handling Calls With manual completion: Check the light next to the DSS or Auto Dial button for co-worker’s extension. If the light is on, co-worker is unavailable. See Notes. If the light is off, go to step 2. Press DSS or Auto Dial button. For an unannounced transfer, hang up, press Speakerphone, or use the headset.
  • Page 45 Handling Calls To Transfer Without One-Touch Transfer 1. If your console has DSS or Auto Dial buttons, check the light next to the Auto Dial or DSS button for co-worker’s extension. If the light is on, co-worker is unavailable. See Notes. If the light is off, go to step 2.
  • Page 46 Handling Calls To Transfer to Outside Numbers Before you transfer calls to outside numbers, check with your system manager. Your system may have restrictions on outside transfers. Press Transfer. The call is put on hold automatically (line with held call shows fast flashing green light).
  • Page 47 Handling Calls Handling Unsuccessful Transfers Unsuccessful transfers result when the extension you are calling is busy or unanswered. The call returns to your console for further handling. You can take a message from the caller and use Send/Remove Message to turn on your co-worker’s message light.

  • Page 48: Making Conference Calls

    Handling Calls Making Conference Calls Use the Conference button on your console to connect up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own. Anyone who shares a line with you can join the conference on that line and is counted as one of the five participants.

  • Page 49: To Set Up A Conference

    Handling Calls To Set Up a Conference Make a call to the first outside number or extension. Press Conference after the person answers. The green light next to the line button flashes, signaling that the call is on hold for the conference. If the next call is inside, press an ICOM or SA button;...

  • Page 50: Feature Finder

    Feature Finder This chapter helps you find and use features for these operator tasks: Handling Console Basics Answering and Transferring Calls Making Calls For information on the standard features you and your co-workers can use, see the Analog Multiline Telephones User’s Guide.
  • Page 51 Feature Finder Handling Console Basics If you want to . . . Prepare your console for calls Night Service Use your BIS-22D, BIS-34D, or Alarm Clock MERLIN II System Display Console as an alarm clock Set the time and date on your display Calendar Monitor the status of phones connected Extension Status...
  • Page 52 Feature Finder Handling Console Basics (continued) If you want to . . . Messaging Post a message to inform co-workers (with display phones) that you’re temporarily unavailable Timer Time calls, meetings, or breaks with your BIS-22D, BIS-34D, or MERLIN II System Display Console Night Service Set up your system to cover outside...
  • Page 53 Feature Finder Answering and Transferring Calls (continued) If you want to . . . Transfer a call to a busy extension and Camp-On hold the call there for a preset time Page co-workers over their Paging speakerphones or a loudspeaker system Broadcast an announcement Paging...

  • Page 54: Using Features

    Using Features As a system operator, you use many features to help you handle calls. These features are listed alphabetically with instructions for when and how to use them. There are two ways to use features: Press a button programmed with a feature. You can program some features onto a line button for one-touch use or to turn features on and off.
  • Page 55 Using Features To Program Features Onto Line Buttons Remove clear label cover from console by inserting end of a paper clip in notch at top of cover. Write feature name next to button to be programmed. Replace cover. Slide T/P switch to P. Your phone rings repeatedly to signal you are in programming mode.
  • Page 56 Using Features Use the following table to find each feature by page number. The check marks ( ) tell you whether you can use the feature on your console model and whether you must have a programmed line button for that feature. For information on additional features see the Analog Multiline Telephones User’s Guide.

  • Page 57: Display Programmed

    Using Features Display Programmed Model Line Feature Only Button Page Reminder Service 4-34 Next Message 4-35 Missed Reminder 4-34 Reminder Cancel 4-34 Reminder Set 4-34 System Speed Dial 4-38 Timer 4-39 4-4 U s i n g F e a t u r e s...

  • Page 58: Account Code Entry

    Using Features Account Code Entry Account codes help your company track phone use to bill clients and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls, if your system is programmed for both. If your system has this feature, it is programmed as either required or optional: Required.
  • Page 59 Using Features To Program an Account Code Entry Button 1. Label button to be programmed as Account Code. 2. Slide T/P switch to P. 3. Press button you labeled Account Code. 4. Dial *82. 5. Slide T/P switch to center. To Enter an Account Code Before a Call 1.
  • Page 60 Using Features To Enter or Change Account Codes During a Call 1. Press programmed Account Code button, or press programmed Feature button and dial 82. See Notes. 2. Dial account code followed by #. Notes: If you make an error, you can correct the code by using the instructions above.

  • Page 61: Alarm

    Using Features Alarm If something is wrong with the system, the green light next to your Alarm button goes on. Report the alarm immediately. The green light stays on until the problem is cleared by your system manager, an AT&T representative, or authorized dealer.

  • Page 62: Alarm Clock

    Using Features Alarm Clock You can use your console as an alarm clock and set it to beep at a particular time to remind you of a meeting, appointment or other important event. The phone beeps every day at the set time until you cancel the alarm.
  • Page 63 Using Features To Cancel the Alarm Clock for BIS-22D and BIS-34D Consoles 1. Press Set. Alarm On begins to flash. 2. Press Fwd. Alarm Off begins to flash. 3. Press Exit. Bell disappears from screen. To Set the Alarm Clock on the MERLIN II System Display Console Press Clock Functions button.

  • Page 64: Auto Dial

    Using Features Auto Dial Auto Dial offers one-touch dialing and can be programmed for inside numbers, including co-workers’ extensions, Park zone extensions, calling group extensions, or speaker- phone paging group extensions. outside numbers account codes The green light next to an Auto Dial button programmed with a co-worker’s extension goes on when your co-worker is on the phone or using Do Not Disturb.
  • Page 65 U s i n g F e a t u r e s To Program Auto Dial Buttons 1. Label button to be programmed with name or other identifier. 2. Slide T/P switch to P. 3. Press button you labeled. 4.

  • Page 66: Barge-In

    Using Features Barge-In If a co-worker is on the phone or using Do Not Disturb, use Barge-In to reach him or her in an emergency or if you have special instructions to interrupt. When your co-worker’s extension is busy, Barge-In connects you to the call; if your co-worker is using Do Not Disturb, the phone rings.

  • Page 67: Calendar

    Using Features Calendar Set the current time, day, and date on your display so you can record the time on messages. Must have display console. To Set the Time, Day, and Date on BIS-22D and BIS-34D Consoles Press Set until time, day, or date begins to flash on display. Press Fwd or Rev to change item.

  • Page 68: Camp-On

    Using Features Camp-On Use Camp-On to transfer a call to a busy inside phone and put the call on hold for a preset length of time (for example, 90 seconds). The person you transferred the call to hears a tone, signaling there’s another call waiting.
  • Page 69 Using Features To Use Camp-On with One-Touch Transfer with Manual Completion While active on a call, press DSS or Auto Dial button, Press programmed Camp-On button or press programmed Feature button and dial 57. See Note. Hang up, press Speakerphone, or use headset. Notes: Press # if you don’t have a programmed Feature button.

  • Page 70: Extension Status

    Using Features Extension Status Extension Status lets you monitor the status of phones in your system. In some companies, Extension Status is used with calling groups to monitor the availability of agents; in a business with housekeeping or health care services, it can be used to monitor the status of rooms.
  • Page 71 Using Features To Program Extension Status Buttons 1. Label buttons to be programmed as ES Off 2. Slide T/P switch to P. 3. Press one of the buttons to be programmed. 4. Dial: *760 for ES Off *761 for ES1 *762 for ES2 5.
  • Page 72 Using Features To Change Extension Status from Single-Line Telephones 1. Lift handset. 2. Dial #45 for ES1, or #44 for ES2. 3. Hang up. To Change Extension Status from Multiline Telephones 1. Press programmed Feature button without lifting the handset. See Note.

  • Page 73: Messaging

    Using Features Messaging When co-workers can’t be reached, use Send/Remove Message to notify them that they have messages waiting. Send/Remove Message turns co-workers’ message lights on and off, and sends and cancels display messages to co- workers with display phones. Use Posted Message to let co-workers with display phones know when you’re unavailable.

  • Page 74: Send/Remove Message

    Using Features Send/Remove Message Press the programmed line button labeled Send/Remove Message to turn on co-workers’ message lights and to leave messages on display phones. When you send a message to co-workers with digital/ISDN (MLX) display phones, it turns on their message light and delivers the message ATT OPERATR.
  • Page 75 Using Features If your DSS is set up with additional extensions (shifts) on each DSS button, you must press the appropriate Shift button to see the message status of these extensions. You can also check message status if you have Auto Dial buttons programmed with co-workers’...
  • Page 76 Using Features To Send a Message from a MERLIN II System Display Console 1. Press Message Status button. 2. Check green light next to DSS button. If necessary, use Shift button to locate extension. If light is on, go to step 3. (If you use Send/Remove Message, you will turn off co-worker’s message light.) If light is off, press Send/Remove Message button, or press programmed Feature button and dial 38, then press...
  • Page 77 Using Features To Turn Message Lights On and Off from a Console with Auto Dial Buttons 1. Check the red light next to Auto Dial button for extension. If light is on, co-worker’s message light is on; if light is off, co-worker’s message light is off.

  • Page 78: Posted Message

    Using Features Posted Message Use Posted Message to let co-workers with display phones know when you’re unavailable. When a co-worker calls your extension, the Posted Message you’ve chosen appears on his or her display. You do not need a display console to post messages.
  • Page 79 Using Features To Program a Posted Message Button Label button to be programmed as Posted Message. Slide T/P switch to P. Press button you labeled Posted Message. Dial *751. Slide the T/P switch to center. To Post a Message 1. Press programmed Posted Message button. Green light next to button flashes.

  • Page 80: Night Service

    Using Features Night Service Night Service is used to cover phones after-hours by sending incoming calls to a specific phone, such as the security office, or by having them ring a night bell or other alert. To prevent unauthorized after-hours use of phones, Night Service can be set up so that you have to enter a password to make an outside call.
  • Page 81 Using Features To Use Night Service Press programmed Night Service button. If you do not need a password, the green light next to the button goes on to indicate Night Service is on and off to indicate Night Service is off. If a password is required, the green light flashes.

  • Page 82: Paging

    Using Features Paging Paging is using your console to broadcast an announcement. You can page over your co-workers’ speakerphones or over the building’s loudspeaker system, if one is available. Speakerphone Paging is heard on all the speakerphones throughout the system or, if programmed that way, by selected groups such as departments or work areas.
  • Page 83 Using Features To Program Speakerphone Paging Buttons Label button as Group Page-(name) or Page All. Slide T/P switch to P. Press button you labeled Group Page-(name) or Page All. Dial *22 and Group Page-(name) or Page All extension. Slide T/P switch to center. To Use Speakerphone Paging 1.
  • Page 84 Using Features Notes: If the loudspeaker system has more than one zone, you will hear a beep or a dial tone after step 2. Dial the code supplied by your system manager for the zone you want to page. Using the speakerphone can create a feedback tone. Press # if you don’t have a programmed Feature button.

  • Page 85: Park

    Using Features Park When transferring a call, you may find that your co-worker can’t be located. Use Park to hold the call and use Paging to announce the call over your co-workers’ speakerphone or over the building’s loudspeaker system. (For more information, see Paging in this chapter.) When you park a call, you put it on hold so it can be answered...
  • Page 86 Using Features To Program a Park Button Label button to be programmed as Park. Slide T/P switch to P. Press button you labeled Park. Dial *86. Slide T/P switch to center. To Program a Park Button for a Specific Park Zone Label line button to be programmed as Park-(zone).

  • Page 87: Reminder Service

    Using Features Reminder Service Use Reminder Service to automatically place calls to phones in the system at preset times —for example, to remind people of meetings or appointments or to provide guests in hotels and motels with a wake-up call. Your co-workers can set and cancel their own reminders, or you can set and cancel reminders for them.
  • Page 88 Using Features To clear a Missed Reminder message, use the programmed Reminder Cancel button or dial the feature code. You can also program a Next Message button and use it when you have more than one missed reminder to cancel. You cannot set or cancel a reminder when the Missed Reminder light is steady.
  • Page 89 Using Features To Set a Reminder Press programmed Reminder Set button, or press programmed Feature button and dial 81. See Note. Press DSS or Auto Dial button for the extension, or dial extension. Dial a four-digit time from 1200 to 1159. Dial 2 (A) for or 7 (P) for The light goes on next to the Reminder Set button.
  • Page 90 Using Features To Cancel Set and Answered Reminders Press programmed Reminder Cancel button or press programmed Feature button and dial *81. See Note. Press DSS or Auto Dial button for the extension, or dial extension. Note: Press # if you don’t have a programmed Feature button. To Clear a Missed Reminder Press programmed Missed Reminder button.

  • Page 91: System Speed Dial

    Using Features System Speed Dial Three-digit System Speed Dial codes can be assigned to numbers you and your co-workers call often. Use these codes to dial outside numbers. To program line buttons with System Speed Dial codes; just press the buttons to dial the codes. Must be programmed system-wide.

  • Page 92: Timer

    Using Features Timer Use the built-in timer to time calls, meetings, or breaks. When activated, the timer appears next to the date, counts to 59 minutes and 59 seconds, then resets to zero and continues counting. Must have display console. To Use the Timer on BIS-22D and BIS-34D Consoles Press Time/Timer.

  • Page 93: Programming Special Characters

    Programming Special Characters When you program Auto Dial buttons, you are storing a sequence of numbers to be dialed automatically. Some sequences need special characters—for example, press ## to signal the end of a dialing sequence, or press Hold to insert pauses after a dial-out code.
  • Page 94 Programming Special Characters Press You see Description Drop Inserts a Stop within a sequence Stop of automatically dialed numbers. For example, if you enter a credit card number, authorization code, or password that needs a response from the system, you insert a Stop to allow time for a response and then enter the next numbers in the sequence.
  • Page 95 Programming Special Characters F o r You see Press Description Confer- f Flash Sends a switchhook flash ence needed for some custom calling features. The flash must be the first entry in the sequence of programmed numbers. Hold Pause Inserts a brief pause (1.5 seconds) to allow a computer to respond after a set of numbers has been dialed.
  • Page 96 Programming Special Characters Description Press You see End of Speeds call processing by the Dialing system. Use at the end of a programmed sequence of numbers to indicate you have finished dialing or to separate one group of dialed digits from another.

  • Page 97: Feature Codes

    Feature Codes Feature codes are used to activate features that are not programmed on line buttons. To use a feature code, press the programmed Feature button and dial the code for the feature you want to use. If you don’t have a programmed Feature button, press # instead.
  • Page 98 Feature Codes Feature Code Account Code Entry 82 + code Callback—Selective Call Waiting—pickup † Camp-On Extension Status Off (Operator) 760 + extension Extension Status 1 Extension Status 1 (Operator) 761 + extension Extension Status 2 Extension Status 2 (Operator) 762 + extension Follow Me †...
  • Page 99 Feature Codes Code Feature Paging 9 + line + zone Loudspeaker Paging code (01-24) Personal Speed Dial † Pickup group 9 + extension inside 9 + line outside Privacy * 3 1 Reminder Service *81 + extension cancel reminder + A or P 81 + ext.

  • Page 100: Programming Codes

    Programming Codes Use the programming codes in this appendix to program features onto unlabeled line buttons for one-touch feature use or to turn features on and off. You can use any unlabeled line button to program features. See Chapter 4 for instructions for programming features.
  • Page 101 Programming Codes Feature Code Account Code Entry * 8 2 Auto Answer All † * 7 5 4 Auto Dial inside † *22 + extension outside † *21 + number Callback automatic callback off ‡ * * 1 2 automatic callback on ‡ * 1 2 selective callback * 5 5...
  • Page 102 Programming Codes Code Feature * 7 6 0 Off (Operator) Extension Status * 7 6 1 (Operator) Extension Status 1 * 4 5 Extension Status 1 * 7 6 2 (Operator) Extension Status 2 * 4 4 Extension Status 2 * 2 0 Feature button †...
  • Page 103 Programming Codes Feature Code Personalized Ring ‡ *32 + ring (1-8) Personal Speed Dial # + (01-24) + *21 + number Pickup general pickup group pickup * 8 8 inside *9 + extension outside *9 + line number Privacy * 3 1 Reminder Service cancel reminder * * 8 1...

  • Page 104: Feature Code

    Programming Codes Feature Code Saved Number Dial † * 8 5 Signaling † *23 + extension System Speed Dial *24 + code Voice Announce off ‡ * * 1 0 on ‡ * 1 0 Feature is explained in this guide. †...
  • Page 105 System Specifics Use the following list to verify that you have the codes and special instructions you need to use your console’s features. If several operators use the same console, your system manager should complete this list. System Specifics D - 1...
  • Page 106 System Specifics One-Touch Transfer Account Code Entry Yes, codes Automatic Completion Required Optional Calling Groups Park Yes, codes DSS extensions Shift 1 range ___ to ___ Posted Message Shift 2 range ___ to ___ Shift 3 range ___ to ___ Extension Status Reminder Service - Automatic Cancel...
  • Page 107 Index/Glossary account code A code used by your company to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. 4-5, 4-6, 4-7 Account Code Entry A feature you use to enter account codes. 4-5 Alarm The button light that goes on to signal something is wrong with the system.
  • Page 108 Index/Glossary answering machine Equipment you can connect to your phone to record messages from callers and leave messages for callers when you are not available to answer the phone. 1-3 Auto Dial A feature you use to automatically dial an inside or outside number by pressing a programmed button.
  • Page 109 Index/Glossary Calendar A feature you can set and reset to show the time, day, and date on your display and to show the time on messages you send to co- workers. 4-14 Camp-On A feature that holds a transferred call at a busy extension and puts the call through automatically when the extension is free.
  • Page 110 Index/Glossary dedicated feature buttons The imprinted feature buttons on your console, for example, Transfer and Hold. 1-4 — 1-9 dial-out code A code (usually a 9) you must dial when using an SA (System Access) button to make an outside call. 1-11 dialpad The numbered buttons and the asterisk (*) and pound sign (#) on your console.
  • Page 111 Index/Glossary display screen The area on your console where you view calling information and prompts for using features. 1-7 — 1-9, 1-20 distinctive rings Three different ways your console rings to identify an inside, outside, transferred, or returning call. 2-4 Drop button A button you use to disconnect a participant from a conference call or to cancel a Callback call.
  • Page 112 Index/Glossary fax machine Equipment that can be connected to a console to produce an exact likeness of a document and send it instantaneously to similar equipment at another location. 1-3 Feature button A programmed button that you press to use features via their feature code.
  • Page 113 Index/Glossary handset The hand-held part of the console that you pick up, talk into, and listen from. A handset is also called a “receiver.” 1-7 — 1-9 headset An ultralight earpiece and microphone for hands-free phone use. 1-3, 1-10, 2-5 headset adapter A device you plug into your console that enables you to receive calls through your headset.
  • Page 114 Index/Glossary ICOM (Intercom) buttons Three buttons you use to make only inside calls. 1-11, 1-12, 2-4 ICOM Ring — used to make or receive inside ringing calls. 1-12 ICOM Voice — used to make or receive voice-announced inside calls. 1-12 lCOM Originate Only —...
  • Page 115 Index/Glossary Manual Completion See One-Touch Transfer. MERLIN II System Display Console An analog direct-line operator console with 34 line buttons, a built-in Direct Station Selector (DSS), and a display. 1-8 Message button A button you press to view messages on a display console and turn off the message light on a non-display console.
  • Page 116 Index/Glossary Microphone button A button on the BIS-34 and BIS 34-D that you press to mute your speakerphone so you can speak privately with someone in your office without your caller hearing you. 1-7 missed reminder A reminder call that goes unanswered or is sent to a busy extension. 4-34, 4-35, 4-37 Missed Reminder button A programmed button that you use to display a missed reminder...
  • Page 117 Index/Glossary One-Touch Transfer A feature that puts a call on hold and transfers it to an extension. 2-9, 2-10 One-Touch Transfer with automatic completion — A feature you use to automatically transfer a call to an inside phone by pressing an Auto Dial button or a DSS button.
  • Page 118 Index/Glossary Park up from A feature you use to put a call on hold so it can be picked any extension. 2-2, 4-32 park zone A specific extension where a call is parked. 4-32, 4-33 Pool button A line button you use to make and receive outside calls on SA (System Access) button consoles.
  • Page 119 Index/Glossary Reminder Cancel button A programmed button that you press to cancel previously set reminder times. 4-34, 4-35, 4-37 Reminder Service A feature you use to automatically ring your console or co-workers’ phones at specific times. 4-34 Reminder Set button A programmed button that you press to set reminder times.
  • Page 120 Index/Glossary Shift buttons Buttons you press to access the three different “pages” of extensions programmable on the MERLIN II System Display Console DSS (Direct Station Selector) buttons. 1-9, 1-15, 1-16 Speaker button A button on the MERLIN II System Display Console that you press to listen to a call without lifting the handset.
  • Page 121 Index/Glossary system manager A co-worker who helps plan and program the system and is responsible for managing it. vii System Speed Dial A feature you use to dial 3-digit codes programmed for outside numbers you and your co-workers call often. 2-2, 4-38 System Speed Dial button A button you program for one-touch dialing of a System Speed Dial code.
  • Page 122 Index/Glossary Volume control A sliding control on the MERLIN II System Display Console used for controlling the volume of the ring and the speaker. 1-9 WATS (wide area telephone service) A service that allows you to make calls to or from certain areas for a flat-rate charge based on expected usage.
  • Page 123 555-610-131 Graphics © AT&T 1988...

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