AT&T MERLIN LEGEND System Reference Manual page 366

Features
Group Calling
Music-on-Hold
Night Service
Paging
Queued Call Console
Station Message Detail
Recording
If the user wants to forward calls to an extension, the user then dials #33
followed by the extension number. If the user wants to forward calls to an
outside telephone number, the user dials #33, selects the line/trunk or pool on
which to forward the call by dialing either the Automatic Route Selection (ARS),
the pool dial-out code (Hybrid/PBX only), the Idle Line access code (9 for Key
and Behind Switch only), or the line/trunk number (801-880). After selecting the
outside line/trunk or pool to use, the user dials the destination telephone number
followed by a # to signal the end of the dialing sequence.
Remote Access users cannot log into a calling group, but a Remote Access
user can call into a calling group regardless of the restrictions applied. When
the call rings at a calling group member's telephone, it rings as an outside call.
A calling group can be programmed to receive calls from Remote Access users
to invalid extensions. A line/trunk cannot be programmed for both Remote
Access and to ringing into a calling group.
A Remote Access user who is waiting for a busy trunk pool or extension hears
Music-on-Hold.
When Shared Remote Access is assigned to a line/trunk, incoming calls on that
line/trunk receive the Remote Access treatment only when Night Service is
activated on all system operator positions that receive calls on the line/trunk.
When a call is received on a line/trunk assigned with Shared Remote Access
and Night Service is not activated, the call rings at either the assigned
telephone, the system operator console, or the calling group.
Loudspeaker paging cannot be accessed from outside the system via DID lines
or Remote Access.
In the Hybrid/PBX mode, if QCCs are assigned and a Remote Access user does
not enter the required digits within the timeout period, or dials an invalid
extension number, the call can be directed to one or more QCC system
operators and/or to the Message Center if so programmed.
One or more QCC system operators can be assigned to receive calls on trunks
assigned with Shared Remote Access. When Night Service is deactivated on
one or more QCCs assigned to receive the calls, calls ring into the QCC queue
normally. When Night Service is activated, calls received on trunks that are
assigned Shared Remote Access receive the Remote Access treatment.
Remote Access calls are recorded only if SMDR is programmed to track
incoming calls. If a barrier code is entered, the barrier code number (00-16)
appears in the "Account Code" field of the report. If the caller uses Remote
Access to dial an extension and the call is answered, the station's extension is
shown in the "Station" field. If the call is not answered at the extension, the
"Station" field is blank.
Remote Access 2-317