Group Coverage - AT&T MERLIN LEGEND System Reference Manual

Features

Group Coverage

Group Coverage is a group arrangement where senders are organized into
groups and calls received by any member of the group are sent to one or more
receivers. Any telephone (except a QCC) can be a member of a coverage
group; however, each sender can be a member of only one coverage group.
Senders are assigned to a coverage group via system programming. A
maximum of 30 coverage groups can be programmed; there is no limit to the
number of senders allowed in each coverage group.
Three types of Group Coverage receivers can be assigned:
Calling group. A calling group can be assigned via system programming as
a receiver for 1-30 coverage groups. If a calling group is programmed as a
receiver for a coverage group, it can be the only receiver and no other types
of Group Coverage receivers can be programmed.
When a calling group is programmed as a receiver for a coverage group, the
call enters the calling group queue and waits for an available calling group
member. When the call rings at an available member's telephone, the call
appearance is removed immediately from the sender's telephone.
Multiline Telephone. A receiver with a multiline telephone can program a
Group Cover button associated with the Coverage Group number (01-30). A
maximum of eight Group Cover buttons can be programmed for each
coverage group. All eight can be programmed on one multiline telephone or
they can be distributed among up to eight multiline telephones.
A receiver can program one to eight Group Cover buttons for a single
coverage group: however, each programmed button is counted in the eight
Group Cover button maximum.
Each receiver can program each Group Cover button for Immediate Ring,
Delayed Ring, or No Ring. When a Group Cover button is programmed for
Delayed Ring, the receiver's telephone rings after the number of rings
programmed for the Delayed Ring Interval (1-6; the factory setting is two
rings).
Group Cover buttons cannot be programmed on QCCs. Single-line
telephones cannot be programmed individually as Group Coverage
receivers. However, if a single-line telephone is a member of a calling group,
it can receive group coverage calls.
QCC queue (Hybrid/PBX only). The QCC queue can be programmed via
system programming as a receiver for 1-30 coverage groups by assigning
one to four QCC system operators to receive calls for each coverage group.
The QCC queue can be the only receiver or can be programmed in addition
to Group Cover buttons on multiline telephones; it is not counted in the eight-
receiver maximum.
Note: When Group Coverage is the only type of coverage programmed for a
sender, it is not recommended that the QCC queue be programmed in
addition to Group Cover buttons because coverage calls received by a QCC
system operator cannot be programmed for Delayed Ring. Therefore, eligible
calls ring immediately both at the sender's telephone and at the QCC queue.
This may not allow the sender enough time to answer the call before a QCC
system operator receives the call.
Coverage 2-87