AT&T MERLIN LEGEND System Reference Manual page 251

Features
Hold
Extension Programming
Description
Telephone Differences
Multiline Telephones
Single-Line Telephones
2-202 H o l d
Feature Codes:
Hold 771
Hold Release **
Hold allows a user to leave a call temporarily to take a second call, retrieve
information, activate a feature (such as Conference), or greet a visitor.
When a user (excluding a QCC system operator) puts an outside call on hold,
the green LED next to the line button flashes at a faster rate to distinguish the
call from calls put on hold by other users. The caller hears Music-On Hold, if
programmed, or nothing. If the call is not picked up within one minute for regular
users, the user hears a reminder.
When a caller on hold hangs up, there is either a short (50-ms) or long (450-ms)
Hold Disconnect Interval. The interval can be set to match that of the telephone
company's central office.
Two Hold options are available for direct-line console (DLC) system operators. A
queued call console operator can use only the Operator Hold Timer.
DLC Operator Automatic Hold — when enabled, provides more efficient call
handling and prevents accidental disconnection of callers. When a DLC
system operator who is on a call presses another line button, an Auto Dial
button, or a Direct Station Selector (DSS) button, the caller is automatically
put on hold.
Operator Hold Timer — reminds the DLC or QCC system operator of a call
on hold. The system operator hears an abbreviated ring if a call is not picked
up within the amount of time programmed for the system (10-255 seconds);
the factory setting is 60 seconds. If a call is ringing on the console at the
same time the timer expires, 10 seconds are added to the timer interval.
Multiline telephones have built-in Hold buttons. In addition, when Operator
Automatic Hold is enabled, a caller is put on hold automatically when the system
operator selects another line button or presses an Auto Dial or DSS button. For a
QCC, if the Operator Hold Reminder timer expires twice, the call can either
remain on hold at the console or return to the queue. See the Hold Return option
for the Queued Call Console for more information.
Users at single-line telephones can put calls on hold by pressing and releasing
the switchhook quickly ("switchhook flash"). If the switchhook is pressed longer
than half a second, the call may be disconnected.
A single-line telephone user with a built-in Recall button can press the button to
transmit a timed switchhook flash about one-half second long.