AT&T MERLIN LEGEND System Reference Manual page 230

Features
Group Calling
Extension Programming
Description
Programming Code:
Any Station:
In-Queue Alarm:
Calling Group Supervisor:
Unavailable (ES Station 0):
Available (ES Status 2):
Calling Group Members:
Log In/Out
Feature Code:
Calling Group Supervisor:
Enter supervisory operation:
Exit supervisory operation:
Unavailable (ES Status 0):
Available (ES Status 2):
Calling Group Members:
Log In:
Log Out
MLX Display Label:
Unavailable (ES Status 0):
Available (ES status 2):
Group Calling is used to direct incoming calls to a specific group of telephones
("a calling group"). A system can have a maximum of 32 calling groups with a
maximum of 20 telephones per group, but a telephone can be a member of only
one group.
A calling group is a team of individuals who answer and handle the same kinds
of calls—for example, high volume work groups such as sales, service,
marketing, repair, and technical support. Also, fax machines that receive a large
number of fax messages can be placed in a calling group to allow multiple calls
to be sent.
Through Group Calling, all members in the calling group are assigned to a
single extension number. Specific lines/trunks can be assigned to ring directly
into the calling group so that outside callers can dial a published telephone
number to reach the group, bypassing the system operator.
Calls that come into a calling group are usually not intended for a particular
group member, and they can be handled by any member. However, inside
callers can reach a specific calling group member by dialing the individual
extension number assigned to the member.
*22 + calling group extension no.
*760
*762
*44
32 + Hold button
32 + Drop button
760 +DSS
762 +DSS
44
*44
ES Status, ES off [ES, ESoff]
ES Status, ES2 [ES, ES2]
Group Calling 2-181