Undetermined Problems - Cisco WAVE-574-K9 - Wide Area Virtualization Engine 574 Hardware Installation Manual

Chapter 6 Troubleshooting the System Hardware

Undetermined Problems

Note
Note
Step 1
Step 2
Step 3
Step 4
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Use the information in this section if the diagnostic tests did not identify the
failure, the devices list is incorrect, or the system is inoperative.
Damaged data in CMOS can cause undetermined problems.
Damaged data in BIOS code can cause undetermined problems.
Check the system LEDs for the power supplies (see the
section on page 1-10). If the LEDs indicate the power supplies are working
correctly, follow these steps:
Power down the appliance.
Be sure the appliance is cabled correctly.
Remove or disconnect the following devices (one at a time) until you find the
failure (power up the appliance and reconfigure it each time):
Any non-Cisco devices
•
Surge suppressor device (on the appliance)
•
Each Cisco inline adapter
•
Disk drives
•
Memory modules (minimum requirement = 2 GB; two banks of 1 GB
•
DIMMs)
Any component that is internal to the appliance, with the exception of
Note
customer-replaceable adapters, must be serviced by trained and qualified
personnel. Contact your customer service representative.
Power up the appliance. If the problem remains, contact Cisco TAC:
Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide

Undetermined Problems

"System Board LEDs"
6-7