Page 1: Installation Guide
Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide October 2008 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15012-02...
Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
Page 3 Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide © 2007–2008 Cisco Systems, Inc. All rights reserved.
Page 5: Table Of Contents
Working Inside the WAE with the Power On Protecting Against Electrostatic Discharge Installing the Wide Area Application Engine Rack-Mounting Considerations Rack Requirements Tools and Parts Required Installing the Wide Area Application Engine Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 6 Installation Scenarios and Cabling Examples for Fast Ethernet Connections Troubleshooting the System Hardware Identifying System Problems Checking Connections and Switches Using the System Diagnostic Programs Diagnostic Tools Overview POST Overview Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 7 Beep Symptoms 6-25 No Beep Symptoms 6-29 System Error LED and the Diagnostic Panel LEDs 6-30 Diagnostic Error Codes 6-33 Error Symptoms 6-40 POST Error Codes 6-49 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 8 Uninterruptible Power Supplies Using the Configuration/Setup Utility Program About the Configuration/Setup Utility Program Starting the Configuration/Setup Utility Program Configuration/Setup Utility Menu Options N D E X Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide viii OL-15012-02...
Page 9: Preface
Preface This preface describes the purpose of the Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide, who should read it, how it is organized, and its document conventions. This preface contains the following sections: Purpose, page ix •...
Page 10 Chapter 4 Installing Hardware Options Describes how to install adapters for the WAE-7371, and hard disk drives. WAE-7341, and WAE-674 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 11 Optional alternative keywords are grouped in brackets and separated by vertical bars. string A nonquoted set of characters. Do not use quotation marks around the string, or the string will include the quotation marks. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 12 Means reader be careful. You are capable of doing something that might result in Caution equipment damage or loss of data. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 13: Related Documentation
The documentation for this product also includes the following hardware-related documents: Regulatory Compliance and Safety Information for the Cisco Content • Networking Product Series Installing the Cisco WAE Inline Network Adapter • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide xiii OL-15012-02...
Page 14 Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 15: Introducing The Cisco Wide Area Application Engine
Introducing the Cisco Wide Area Application Engine This chapter provides a basic functional overview of the Cisco Wide Area Application Engine (WAE) 7371, 7341, and 674 appliances and describes the hardware, major components, and front and back panel indicators and controls.
Page 16: Supported Products
LED indicators on the WAE-7371, WAE-7341, and WAE-674. It contains the following topics: Front Panel Controls and LEDs, page 1-3 • • Location of Ports and Connectors, page 1-7 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 17: Front Panel Controls And Leds
Light Path Diagnostics panel, which is behind the operator information panel. For more information on Light Path Diagnostics, see the “Identifying Problems Using Trouble Indicators and Status LEDs” section on page 6-15. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 18 System error has occurred. An LED on the information panel) Light Path Diagnostics panel is also lit to help isolate the error. Hard disk drive activity Green Flashing Hard disk drive is in use. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 19 USB 3 supply 1 Serial connector supply 2 connector connector connector Video Ethernet 2 USB 4 connector connector connector Power-on LED System-locator LED USB 2 connector System-error LED Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 20 LEDs are on. DC Power Green Power supply is supplying adequate DC power to the system. During typical operation, both the AC and the DC power LEDs are on. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 21: Location Of Ports And Connectors
Ethernet connection. If the applicable device drivers are installed, switching occurs without data loss and without user intervention. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 22 (green) (green) Serial Port Connector The WAE has one serial port connector. Use the serial port connector to connect a serial device. Figure 1-4 Serial Port Connector Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 23: Preparing To Install The Wide Area Application Engine
Before you install the WAE, observe the following safety warnings. Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 24 Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 25 Dispose of used batteries according to the manufacturer’s instructions. Statement 1015 Ultimate disposal of this product should be handled according to all national Warning laws and regulations. Statement 1040 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 26: Safety Guidelines
Components inside these compartments should be serviced only by a trained and qualified service technician. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 27 These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 28: System Reliability Considerations
A removed hot-swappable drive is replaced within 2 minutes of removal. • Cables for optional adapters are routed according to the instructions provided • with the adapters. A failed fan is replaced within 48 hours. • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 29: Working Inside The Wae With The Power On
Do not drop any metallic objects, such as paper clips, hairpins, or screws, into • the appliance. Be aware that there are hazardous moving parts exposed inside the appliance • when the cover is removed. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 30: Protecting Against Electrostatic Discharge
Do not leave the device where others can handle and possibly damage the • device. Take additional care when handling devices during cold weather, because • heating reduces indoor humidity and increases static electricity. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 31: Installing The Wide Area Application Engine
Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series document. Read the installation instructions before connecting the system to the power Warning source. Statement 1004 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 32: Rack-Mounting Considerations
Minimum depth of 2.76 inches (70 mm) between the front mounting flange • and inside of the front door. Minimum depth of 6.18 inches (157 mm) between the rear mounting flange • and inside of the rear door. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 33: Tools And Parts Required
• If the rack is provided with stabilizing devices, install the stabilizers before mounting Statement 1006 or servicing the unit in the rack. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 34 10 M6 screws (5) Cable strap (5) Cable-restraint bracket (2) 11 Front of rail Slide rail (2) The rack kit includes a left and a right slide rail. Note Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 35: Installing The Wide Area Application Engine
Go to Step 6 to install the cable-management arm bracket, and continue with Step 2. Figure 3-2 Latching the Slide Rails Right slide rail Slide rail latch Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 36 Make sure that each slide rail tab is inserted in the matching insert on the Note appliance and that the appliance is resting on the top edge of the slide rail. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 37 Step 4 toward the rack to lock the WAE on the slide rails. (See Figure 3-5.) Figure 3-5 Locking the WAE on the Slide Rails Rear view Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 38 Attach the cable-management assembly to the rear of the slide rail using a hinge Step 6 pin (labeled 1 in Figure 3-7). Attach the free end of the cable-management assembly to the slide rail using a hinge pin. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 39 Use cable clamps to secure the cables across the rear of the WAE. Route the cables along the cable-management arm channel, securing them with cable straps. Allow slack in all cables to avoid tension in the cables. Note Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 40: Installing The Chassis On A Tabletop
Peel the protective tape off the adhesive and stick the feet to the bottom of a clean chassis surface. Place one foot in each corner. Place the chassis on the tabletop or workbench. Step 3 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 3-10 OL-15012-02...
Page 41: Connecting Cables
LED lights and the system makes a loud noise. Connect the other end of each power cord to a power source at your Step 3 installation site. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 3-11 OL-15012-02...
Page 42: Checking The Leds
WAE that you are removing. However, after a time, the router and other WAEs redistribute the load of web traffic. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 3-12 OL-15012-02...
Page 43 To replace a WAE, remove it from the network, and then install a new WAE and configure it using the same configuration parameters (IP address and so forth) that you used for the removed WAE. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 3-13 OL-15012-02...
Page 44 Chapter 3 Installing the Wide Area Application Engine Removing or Replacing a WAE Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 3-14 OL-15012-02...
Page 45: Installing Hardware Options For The Wae-7371, Wae-7341, And Wae-674
Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord. Statement 1 To remove the device top cover, follow these steps: Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 46: Removing The Cover
Lift the cover-release latch (as shown in Figure 4-1). Lift the cover off the device Step 4 and set the cover aside. Figure 4-1 Removing the Cover Cover-release latch Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 47: Working With Adapters
(boots) the system devices in the following order, if you have not changed the default boot precedence: Integrated Ethernet controller – Integrated Serial Attached SCSI (SAS) controller – Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 48: Installing An Adapter
Installing Hardware Options for the WAE-7371, WAE-7341, and WAE-674 Working with Adapters PCI slots 1, 2, 3, and 4. – For information about the features of the Cisco WAE Inline Network Adapter and its cabling requirements, see Chapter 5, “WAE Inline Network Adapter.” Installing an Adapter...
Page 49 Determine which expansion slot that you will use for the adapter. You can install Step 5 the Cisco WAE Inline Network Adapter card in slot 1 or slot 2 on the riser-card. Step 6 Slide the expansion-slot cover out of the PCI-X riser-card assembly expansion slot.
Page 50 WAE, and the riser-card connector on the system board. Press down on the assembly. (See Figure 4-4.) Make sure that the riser-card assembly is fully seated in the riser-card connector on the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 51 Perform any configuration tasks required for the adapter. Step 10 Reinstall the cover. Step 11 For instructions on completing the installation, see the “Completing the Installation” section on page 4-8. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 52: Completing The Installation
For complete rack installation and removal instructions, see Chapter 3, “Installing the Wide Area Application Engine.” Install the device only in a rack cabinet with perforated doors. Caution Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 53: Installing Memory In A Wae-674
Remove the device top cover. See the “Removing the Cover” section on page 4-1. Step 3 Remove the riser-card assembly as shown in Figure 4-6. Step 4 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 54 The standard memory for your WAE-674 is located in DIMM slots 1 and 4. You will install the two upgrade DIMMS in slots 7 and 10. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 4-10 OL-15012-02...
Page 55 DIMM 4 DIMM 1 Open the retaining clip on each end of the DIMM connector for slots 7 and 10, as Step 7 shown in Figure 4-8. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 4-11 OL-15012-02...
Page 56: Installing Memory In A Wae-674
Once the hardware installation has been completed, you must repartition the Step 13 disks, using the disk delete-data-partitions command, and reload. Repartitioning the disks is required after adding memory to reset the DRE Note space allocation. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 4-12 OL-15012-02...
Page 57: Replacing A Hard Disk Drive
EXEC mode. The RAID logical drive is in the Critical state at this point. Move the handle (see Figure 4-9) on the drive to the open position (perpendicular Step 4 to the drive). Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 4-13 OL-15012-02...
Page 58 The ServeRAID controller automatically starts the rebuild operation Note when it detects the removal and reinsertion of a drive that is part of the logical RAID drive. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 4-14 OL-15012-02...
Page 59: Replacing A Power Supply
Never remove the cover on a power supply or any part that has the following Warning label attached. Hazardous voltage, current, and energy levels are present inside any Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 4-15 OL-15012-02...
Page 60 Power supply handle Release the release latch. Support the power supply underneath and pull it the rest of the way out of the bay. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 4-16 OL-15012-02...
Page 61 Connect the power cord to a properly grounded electrical outlet. Make sure that the DC power LED and AC power LED on the power supply are lit, indicating that the power supply is operating correctly. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 4-17 OL-15012-02...
Page 62 Chapter 4 Installing Hardware Options for the WAE-7371, WAE-7341, and WAE-674 Replacing a Power Supply Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 4-18 OL-15012-02...
Page 63: Wae Inline Network Adapter
C H A P T E R WAE Inline Network Adapter This chapter describes the following features of the Cisco WAE inline network adapter. Inline Network Adapter Description, page 5-1 • Ports and LED Indicators, page 5-3 • Inline Network Adapter Cabling Requirements, page 5-5 •...
Page 64 In mechanical bypass mode, traffic is bridged between the LAN and WAN ports of each group. Mechanical bypass mode prevents the Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 65: Ports And Led Indicators
WAE from becoming a single point of failure and allows traffic to continue to flow between the router and the client while it passes through an unresponsive WAE without being processed. For more information about configuring the inline network adapter, see the Cisco Wide Area Application Services Configuration Guide. Ports and LED Indicators...
Page 66: Adapter Specifications
Full duplex and half duplex Supports both half-duplex and full-duplex operation in all operating speeds Autonegotiation Autonegotiates between full-duplex and half-duplex operations and between 1000-Mbps, 100-Mbps, and 10-Mbps speeds Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 67: Inline Network Adapter Cabling Requirements
When you connect the WAE inline network adapter, the cable that you use depends on the link speed (Gigabit Ethernet or Fast Ethernet) and the types of devices (DCE or DTE) being connected. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 68 Some switches support automatic medium-dependent interface crossover (MDIX). You can configure MDIX by using the mdix auto global configuration switch command. If your switch supports MDIX, you do not need to follow these Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 69 (on one side, usually the WAN side of the inline appliance) instead. Table 5-4 shows the cable requirements for WAE and non-WAE connections when you are using Fast Ethernet end to end. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 70 LAN and the WAN sides of the WAE inline appliance. Figure 5-3 through Figure 5-5 show which cables to use for the WAE LAN and WAN connections between Fast Ethernet ports. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 71: Installation Scenarios And Cabling Examples For Fast Ethernet Connections
(See Figure 5-4.) When you connect two WAE inline appliances to each other serially, always use Note a crossover cable between the two WAEs. (See Figure 5-5.) Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 72 Fast Ethernet: WAN0 (InlinePort 1/0/wan) Cable type: Straight-through Cable type: Crossover Connection: WAE to WAN router B (using InlineGroup 1/1) Fast Ethernet: WAN1 (InlinePort 1/1/wan) Cable type: Crossover Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 5-10 OL-15012-02...
Page 73 (InlinePort 1/0/wan) to WAE 2 LAN0 Cable type: Straight-through (InlinePort 1/0/lan) Cable type: Crossover Connection: WAE 2 to WAN router Fast Ethernet: WAE 2 WAN0 (InlinePort 1/0/wan) Cable type: Crossover Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 5-11 OL-15012-02...
Page 74 (InlinePort 1/0/wan) to WAE 2 LAN0 (InlinePort 1/0/lan) Cable type: Straight-through Cable type: Crossover Connection: WAE 2 to WAN router Fast Ethernet: WAE 2 WAN0 (InlinePort 1/0/wan) Cable type: Crossover Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 5-12 OL-15012-02...
Page 75: Troubleshooting The System Hardware
However, the keyboard and mouse are supported by the BIOS for power-on self-test (POST) and the diagnostic programs that are located in the device ROM. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 76: Identifying System Problems
Check the system error LED on the front panel (see Figure 1-1); if it is on, see the Step 7 “System Error LED and the Diagnostic Panel LEDs” section on page 6-30. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 77: Checking Connections And Switches
If the system is connected to a power strip (or power distribution unit), turn the Step 2 power strip off and then on again. Is the power strip receiving power? Yes. Go to Step No. Go to Step Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 78: Using The System Diagnostic Programs
If you cannot determine whether a problem is caused by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working properly. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 79: Diagnostic Tools Overview
The POST error log contains the three most recent error codes and messages that the system has generated during POST. The system error log contains all the error messages that were issued during POST. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 80: Post Overview
Note If you have a power-up password or administrator password set, you must enter the password and press Enter when prompted, before POST will continue. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 81: Diagnostic Programs And Error Messages
3-digit failure code that indicates the exact test failure that was encountered. (These codes are for trained service personnel; see the “Diagnostic Error Codes” section on page 6-33.) Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 82: Starting The Diagnostic Programs
The test-specific string is additional information that you can use to analyze the problem. This section contains the following topics: Starting the Diagnostic Programs, page 6-9 • Viewing the Test Log, page 6-10 • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 83: Viewing Error Logs
You can use the regular keyboard test to test a USB keyboard, and you can use the regular mouse test to test a USB mouse. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 84 Viewing Diagnostic Error Message Tables For descriptions of the error messages that might appear when you run the diagnostic programs, see the “Diagnostic Error Codes” section on page 6-33. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-10 OL-15012-02...
Page 85: Checking The Power Subsystem
To use this method, it is important to know the minimum configuration required for a system to start. The following are the minimum operating requirements: • One power supply Power backplane • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-11 OL-15012-02...
Page 86: Troubleshooting The Ethernet Controller
This section provides troubleshooting information for problems that might occur with the 10/100/1000-Mbps Ethernet controller. This section contains the following topics: Network Connection Problems, page 6-13 • Ethernet Controller Troubleshooting Chart, page 6-14 • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-12 OL-15012-02...
Page 87: Network Connection Problems
• The method used to test the Ethernet controller depends on which operating system that you are using (see the Ethernet controller device driver README files). Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-13 OL-15012-02...
Page 88: Ethernet Controller Troubleshooting Chart
• the device at 100 Mbps or 1000 Mbps. Make sure that the cables do not run close to noise-inducing sources such • as fluorescent lights. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-14 OL-15012-02...
Page 89: Identifying Problems Using Trouble Indicators And Status Leds
+5 VDC current to the device. This feature helps you isolate the problem if an error causes the device to shut down. (See Table 6-8 on page 6-30.) Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-15 OL-15012-02...
Page 90: Power Supply Leds
This feature helps you to isolate the problem even if an error causes the device to shut down. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-16 OL-15012-02...
Page 91: Diagnostic Panel Leds
Diagnostic Panel LEDs Diagnostic Panel LED Description OVER SPEC The power supplies are using more power than their maximum rating. The power supply in bay 1 failed. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-17 OL-15012-02...
Page 92 The system temperature has exceeded a threshold level. An error has occurred on the system board. An error has occurred on a PCI bus or on the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-18 OL-15012-02...
Page 93 Power channel error LEDs indicate an overcurrent condition. Table 6-4 identifies the components associated with each power channel, and the order in which to troubleshoot the components. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-19 OL-15012-02...
Page 94 2. IDE = Integrated Drive Electronics Figure 6-4 shows the LEDs on the riser card. Figure 6-4 Riser-Card LED locations PCI Slot 2 error LED PCI Slot 1 error LED Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-20 OL-15012-02...
Page 95: Remind Button
Damaged data in CMOS can cause undetermined problems. Note Damaged data in BIOS code can cause undetermined problems. Note Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-21 OL-15012-02...
Page 96 If the problem goes away when you remove an adapter from the system, Note and replacing that adapter does not correct the problem, check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-22 OL-15012-02...
Page 97: Problem-Solving Tips
Are the exact machine type and models • Have the same BIOS level • Have the same adapters or attachments in the same locations • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-23 OL-15012-02...
Page 98: Symptoms And Solutions
System Error LED and the Diagnostic Panel LEDs, page 6-30 • Diagnostic Error Codes, page 6-33 • Error Symptoms, page 6-40 • • POST Error Codes, page 6-49 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-24 OL-15012-02...
Page 99: Beep Symptoms
Check the system board. 1-1-3 CMOS write/read test failed. Check the battery. Check the system board. 1-1-4 BIOS EEPROM checksum failed. Recover the BIOS. Check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-25 OL-15012-02...
Page 100 Video failed; screen believed Check the system board. operable. 3-1-1 Timer tick interrupt failed. Check the system board. 3-1-2 Interval timer channel 2 failed. Check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-26 OL-15012-02...
Page 101 The memory modules need to be installed or reseated and then a 3-boot reset needs to be performed. Contact your customer service representative. Check the DIMMs. Check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-27 OL-15012-02...
Page 102 2. DMA = Direct Memory Access 3. WAAS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears during bootup, contact your customer service representative. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-28 OL-15012-02...
Page 103: No Beep Symptoms
No beep occurs, the Possible power problem. See the “Checking the Power Subsystem” section device does not on page 6-11. start, and the power-supply AC LED is lit. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-29 OL-15012-02...
Page 104: System Error Led And The Diagnostic Panel Leds
Check the DC good LED on failed. power supply 1. If it is off, power supply 1 needs to be replaced. Check that the power supply is correctly seated. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-30 OL-15012-02...
Page 105 Reserved The service processor has failed. Unplug the device for 30 seconds, and then retry. Reflash or update firmware for the BMC. Check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-31 OL-15012-02...
Page 106 The ambient temperature has • exceeded 104°F (40°C). Ensure that the air vents are not blocked. A failing fan can cause the TEMP LED to be lit. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-32 OL-15012-02...
Page 107: Diagnostic Error Codes
The descriptions for these error codes are as follows: 000—The test passed. • 195—The Esc key was pressed to stop the test. • 197—Warning; a hardware failure might not have occurred. • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-33 OL-15012-02...
Page 108 Failed internal SCSI interface Check the system board. test. 035-285-001 Adapter Communication Error. Update the ServeRAID SAS controller firmware. Reseat the ServeRAID SAS controller. Replace the ServeRAID SAS controller. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-34 OL-15012-02...
Page 109 035-231-001 Abnormal Battery Temperature. Replace the battery module on the ServeRAID SAS controller. 035-231-001 Battery Status Unknown. Replace the battery module on the ServeRAID SAS controller. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-35 OL-15012-02...
Page 110 30 seconds, test. reconnect, and retry. Reflash or update firmware to the latest level. Reseat the hard disk drive signal cable and backplane. Check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-36 OL-15012-02...
Page 111 30 seconds, reconnect, and retry. Reflash or update firmware to the latest level. Reseat the hard disk drive signal cable. Check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-37 OL-15012-02...
Page 112 See the error text to identify the failing error text. DIMM pair and replace it. n = the number of the failing pair Check the system board. of DIMMs. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-38 OL-15012-02...
Page 113 Check the system board. you might have to use the Configuration/Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-39 OL-15012-02...
Page 114: Error Symptoms
Step 3 In the following tables (Table 6-10 Table 6-19), the first entry in the “Cause and Action” column is the most likely cause of the symptom. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-40 OL-15012-02...
Page 115 If the hard disk drive diagnostic test runs successfully, the drive that you removed needs to be replaced. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-41 OL-15012-02...
Page 116 If there is no airflow, the fans are not working. This causes the device to overheat and shut down. Check the system error log. See the “Undetermined Problems” section on page 6-21. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-42 OL-15012-02...
Page 117 Correct any errors that are indicated by the LEDs (see the tone during POST, indicating “Diagnostic Panel LEDs” section on page 6-17). that the microprocessor is not Check the microprocessor and the VRM. working correctly. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-43 OL-15012-02...
Page 118 If the hardware option comes with its own test instructions, use those instructions to test the option. Check for a failing hardware option and replace it if necessary. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-44 OL-15012-02...
Page 119 Check the power backplane and the hot-swap power supplies. See the “Checking the Power Subsystem” section on page 6-11 and the “Undetermined Problems” section on page 6-21. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-45 OL-15012-02...
Page 120 Restart the device each time that you reinstall a component. If the power channel B LED is lit, the component that you just reinstalled is defective. Replace the defective component. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-46 OL-15012-02...
Page 121 Reinstall the adapters, one at a time. Restart the device each time that you reinstall an adapter. If the power channel D LED is lit, the adapter that you just reinstalled is defective. Replace the defective adapter. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-47 OL-15012-02...
Page 122 The device is connected to the correct port (see the “Location of Ports and Connectors” section on page 1-7). Check for a failing serial device. Check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-48 OL-15012-02...
Page 123: Post Error Codes
Check the battery. Check the microprocessor. Check the system board. 101, 102 System and processor error. Check the system board. System and processor error. Check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-49 OL-15012-02...
Page 124 An attempt was made to access the Check your passwords. device with invalid passwords. DIMM disabled by POST or user. Check for a disabled DIMM, if not disabled by the user. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-50 OL-15012-02...
Page 125 Check for failing adapter. available for PCI adapter. 1801 An adapter has requested memory Check for failing adapter. resources that are not available. Check the system board. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-51 OL-15012-02...
Page 126 Check microprocessor 1. Check the system board. 01298001 No update data for microprocessor 1. Check microprocessor 1. 01298101 Bad update data for Check microprocessor 1. microprocessor 1. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-52 OL-15012-02...
Page 127 1. The WAAS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears during bootup, contact your customer service representative. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-53 OL-15012-02...
Page 128 Chapter 6 Troubleshooting the System Hardware Symptoms and Solutions Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-54 OL-15012-02...
Page 129: Wide Area Application Engine Hardware Specifications
A P P E N D I X Wide Area Application Engine Hardware Specifications This appendix provides hardware specifications for the WAE-7371, WAE-7341, and WAE-674 appliances and the optional Cisco WAE inline network adapter. It contains the following sections: Appliance Specifications, page A-1 •...
Page 130 WAE-674: 1 hot-swap, 835 W, 100–240 VAC (optionally 2 power • supplies) Expansion slots 2 PCI-X non-hot-pluggable 133-MHz/64-bit (one full length and • one half length) 2 PCI-Express non-hot-pluggable (low profile) • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 131 – Input voltage high range: • – Minimum: 200 VAC Maximum: 240 VAC – Input kilovolt-amperes (kVA) approximately: • Minimum: 0.29 kVA – Maximum: 1.0 kVA – Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 132 3. Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use. 4. BTU = British Thermal Unit. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 133: Adapter Specifications
6.18 oz (175 g) Operating humidity 0 to 90%, noncondensing Operating temperature 32 to –122 F (0 to 50 Storage temperature –4 to –149 F (–20 to –65 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 134 Appendix A Wide Area Application Engine Hardware Specifications Adapter Specifications Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 135: Maintaining The Wide Area Application Engine
This section discusses various environmental factors that can adversely affect system performance and longevity. Temperature, page B-2 • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 136 Clean the system at regular intervals to avoid any buildup of dust and debris, • which can cause a system to overheat. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 137: Humidity
Each system is designed to operate at a maximum altitude of 3000 feet (914.4 meters) and can be stored at a maximum altitude of 7000 feet (2133 meters). Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 138: Dust And Particles
ESD is a problem particularly in dry environments where the relative humidity is below 50 percent. To reduce the effects of ESD, you should observe the following guidelines: Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 139: Electromagnetic And Radio Frequency Interference
Because they store data magnetically, hard disk drives are extremely susceptible to the effects of magnetism. Hard disk drives should never be stored near magnetic sources such as the following: Monitors • TV sets • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 140: Shock And Vibration
In general, do not allow the system to share a circuit with any of the following: Copier machines – Air conditioners – Vacuum cleaners – – Space heaters Power tools – Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 141: Using Power Protection Devices
Surge protectors, however, do not offer protection against brownouts, which occur when the voltage drops more than 20 percent below the normal AC line voltage level. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 142: Line Conditioners
5 minutes of battery power let you conduct an orderly shutdown of the system but are not intended to provide continued operation. Surge protectors should be used with all UPS systems, and the UPS system should be Underwriters Laboratories (UL) safety-approved. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 143: Using The Configuration/Setup Utility Program
Set and change the startup characteristics of the device and the order of • startup devices (startup-drive sequence) Set and change settings for advanced hardware features • View, set, and change settings for power-management features • Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 144: Starting The Configuration/Setup Utility Program
Utility program, the changes are reflected in the system summary; you cannot change settings directly in the system summary. This option is on the full and limited Configuration/Setup Utility menu. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 145 (hour:minute:second). This option is on the full Configuration/Setup Utility menu only. System Security Choose this option to set passwords. This option is on the full Configuration/Setup Utility menu only. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 146 Choose this option to exit from the Configuration/Setup Utility program. If you have not saved the changes you have made in the settings, you are asked whether you want to save the changes or exit without saving them. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02...
Page 147: I N D E X
6-29 locations beep symptoms 6-25 corrosion boot order preventing damage BRD diagnostic panel LED 6-33 cover removing Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide IN-1 OL-15012-02...
Page 148 (chart) 6-14 diagnostic tools Ethernet link LED overview Ethernet port drives connector pinouts installing 4-13 dust preventing damage FAN diagnostic panel LED 6-32 front panel Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide IN-2 OL-15012-02...
Page 149 Light Path Diagnostics cabling examples LEDs 6-17 cabling requirements using 6-15, 6-16, 6-21 description line conditioners specifications 5-4, A-5 using installation rack tabletop 3-10 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide IN-3 OL-15012-02...
Page 150 LEDs troubleshooting with 6-16 operating requirements specifications minimum configuration 6-11 using uninterruptible OVER SPEC diagnostic panel LED 6-30 power supply replacing 4-15 problem solving Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide IN-4 OL-15012-02...
Page 151 1-4, 1-6 safety system problems general precautions identifying warnings system reliability serial port connector pinout description problems 6-48 tabletop installation S ERR diagnostic panel LED 6-31 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide IN-5 OL-15012-02...
Page 152 WAE with power on power subsystem 6-11 switches system hardware trouble indicators 6-15 undetermined problems 6-21 using diagnostic programs undetermined problems troubleshooting 6-21 uninterruptible power supplies using vibration Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide IN-6 OL-15012-02...

This manual is also suitable for:

Wide area application engine 7341 Wide area application engine 7371 Wide area application engine 674

Cisco WAE-674-K9 - Wide Area Application Engine 674 Hardware Installation Manual

Preface

Introducing the Cisco Wide Area Application Engine

Preparing to Install the Wide Area Application Engine

Installing the Wide Area Application Engine

Tools and Parts Required

Installing the Wide Area Application Engine

Connecting Cables

Connecting Power and Booting the System

Checking the Leds

Removing or Replacing a WAE

Installing Hardware Options for the WAE-7371, WAE-7341, and WAE-674

Chapter 4

Removing the Cover

Working with Adapters

Completing the Installation

Installing Memory in a WAE-674

Replacing a Hard Disk Drive

Replacing a Power Supply

WAE Inline Network Adapter

Troubleshooting the System Hardware

Identifying System Problems

Using the System Diagnostic Programs

Checking the Power Subsystem

Troubleshooting the Ethernet Controller

Identifying Problems Using Trouble Indicators and Status Leds

Undetermined Problems

Symptoms and Solutions

Wide Area Application Engine Hardware Specifications

Maintaining the Wide Area Application Engine

Humidity

Altitude

Dust and Particles

Corrosion

Electrostatic Discharge

Electromagnetic and Radio Frequency Interference

Magnetism

Shock and Vibration

Power Source Interruptions

Using the Configuration/Setup Utility Program

I N D E X

Quick Links

Installation Guide

Troubleshooting

Related Manuals for Cisco WAE-674-K9 - Wide Area Application Engine 674

Summary of Contents for Cisco WAE-674-K9 - Wide Area Application Engine 674

This manual is also suitable for:

Table of Contents