Troubleshooting The Ethernet Controller; Network Connection Problems - Cisco WAVE-574-K9 - Wide Area Virtualization Engine 574 Hardware Installation Manual

Troubleshooting the Ethernet Controller

Troubleshooting the Ethernet Controller

Network Connection Problems

Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide
6-4
If the problem is not resolved, call your customer service representative. (See the
"Obtaining Documentation and Submitting a Service Request" section on
page xix.)
This section provides troubleshooting information for problems that might occur
with the 10/100/1000-Mbps Ethernet controller.
This section contains the following topics:
Network Connection Problems, page 6-4
•
Ethernet Controller Troubleshooting Chart, page 6-5
•
If the Ethernet controller cannot connect to the network, check the following
conditions:
Make sure that the cable is installed correctly.
•
The network cable must be securely attached at all connections. If the cable
is attached but the problem remains, try a different cable.
If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps,
you must use Category 5 or higher cabling.
Determine whether the switch or device to which the WAVE appliance is
•
connected supports autonegotiation. If it does not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode
of the switch.
Check the Ethernet controller LEDs on the appliance back panel. (See
•
Figure 1-3.)
These LEDs indicate whether a problem exists with the connector, cable,
or switch:
Chapter 6 Troubleshooting the System Hardware
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