Problem-Solving Tips - Cisco WAVE-574-K9 - Wide Area Virtualization Engine 574 Hardware Installation Manual

Problem-Solving Tips

Problem-Solving Tips

Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide
6-8
If the problem goes away when you remove an adapter from the system,
Note
and replacing that adapter does not correct the problem, check the system
board.
If you suspect a networking problem and all the system tests pass, check
Note
if there is a network cabling problem external to the system.
Because of the variety of hardware and software combinations that can be
encountered, use the following information to assist you in identifying the
problems. If possible, have this information available when requesting technical
assistance.
Machine type and model
•
Microprocessor or hard disk upgrades
•
Failure symptom
•
What, when, where; single or multiple systems?
–
Is the failure repeatable?
–
Has this configuration ever worked?
–
If it has been working, what changes were made before it failed?
–
Is this the original reported failure?
–
Hardware configuration
•
Print (print screen) configuration currently in use
–
BIOS level
–
WAAS system software type and version level
•
To eliminate confusion, identical systems are considered identical only if they
meet all these conditions:
Chapter 6 Troubleshooting the System Hardware
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