Spectra Logic T-Series Spectra T950 User Manual page 43

4. Select Submit Ticket corresponding to the main contact person for the issue; the
Ticket Type and Problem Description screen appears (Figure 4-8).
Figure 4-8 The Ticket Type and Problem Description screen.
If you do not need to make any changes to the contact person's information for
this support ticket, proceed to Step 5.
If you need to temporarily change the contact person's information for this
ticket, select Profile Data. The Profile Summary screen appears (Figure 4-9).
Figure 4-9 The Profile Summary screen.
Make any necessary changes in the Profile Summary screen, then select Use
Settings. The Ticket Type and Problem Description screen reappears.
Note: It is important to change any contact information before typing the
problem description. Once you select Profile Data, any problem
description disappears, and you must retype the description when
you return to the Ticket Type and Problem Description screen.
5. Select Create new support ticket.
Chapter 4. AutoSupport
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