Spectra Logic T-Series Spectra T950 User Manual page 145

Chapter 14. Drive Troubleshooting
a
Code Cause and Solution
Tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate the
error to faulty hardware or to the tape cartridge. Perform the following action:
For Problems with Writing Data:
If the problem occurred while the tape drive was writing data to the tape, and if you know the volume
serial number (located on the cartridge label) of the tape cartridge that was loaded in the drive when
the problem occurred, retry the operation with a different cartridge:
-If the operation succeeds, the original cartridge was defective. Copy data from the defective
cartridge and discard it.
-If the operation fails and another tape drive is available, insert the cartridge into the other unit and
retry the operation.
-If the operation fails, discard the defective cartridge.
-If the operation succeeds, insert a scratch cartridge into the first unit and run the tape drive
diagnostics.
— If the diagnostics fail, replace the tape drive.
— If the diagnostics succeed, the error was temporary.
-If the operation fails and another tape drive is not available, insert a scratch cartridge into the unit
and run the tape drive diagnostics.
-If the diagnostics fail, replace the tape drive.
-If the diagnostics succeed, discard the cartridge.
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge's volume
serial number, run the tape drive diagnostics:
-If the diagnostics fail, replace the tape drive.
-If the diagnostics succeed, run the Test Head diagnostic:
— If the Test Head diagnostic fails, replace the tape drive.
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— If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
The error code clears when you remove the tape cartridge or place the tape drive in maintenance
mode.
For Problems with Reading Data:
If the problem occurred while the tape drive was reading data from the tape, and if you know the
volume serial number of the tape cartridge, perform one of the following procedures:
– If another tape drive is available, insert the cartridge into the other unit and retry the operation:
– If the operation fails, discard the defective cartridge.
– If the operation succeeds, insert a scratch cartridge into the first unit and run the tape drive
diagnostics:
— If the diagnostics fail, replace the tape drive.
— If the diagnostics succeed, the error was temporary.
–If another tape drive is not available, insert a scratch cartridge into the unit and run the tape drive
diagnostics:
–If the diagnostics fail, replace the tape drive.
–If the diagnostics succeed, discard the cartridge.
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge volume
serial number, run the tape drive diagnostics:
–If the diagnostics fail, replace the tape drive.
–If the diagnostics succeed, run the Test Head diagnostic.
—If the Test Head diagnostic fails, replace the tape drive.
—If the Test Head diagnostic succeeds, replace the cartridge or cartridges that caused the problem
.
The error code clears when you remove the tape cartridge or place the tape drive in maintenance
mode.
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