Kyocera KM-C2525E Advanced Operation Manual page 342

Troubleshooting
Scanner Error Codes
Below is a list of scanner send log error codes and their corrective actions.
Error Code Detail Contents
E001 User initiated cancel during send.
E010 Connection to destination PC lost during
data transmission (an error greater than
E011 has occurred that cannot be further
categorized). Or, connection to the
computer running Address Book for
Scanner (Private Address Book) has been
lost.
E011 Transmission aborted due to error in
transmitted image data.
E012 Access to Address Book for Scanner
(Private Address Book) data during image
transmission was lost due to a line fault.
E020 Connection to SMTP server lost while
opening E-mail transmission.
E021 Receive blocking is configured at the e-mail
destination or e-mail address not allowed
as a destination in destination permission
settings.
E022 Recipient(s) list includes e-mail address not
recognizable by SMTP server.
E023 SMTP server not functioning correctly.
E024 SMTP Authentication error.
E030 Unable to recognize destination PC.
Scanner File Utility not running or already
connected to another scanner.
E031 Scanner password and destination PC
password do not match when preparing for
image transmission.
E032 During Scan to PC, destination PC hard
disk usage limit exceeded.
E033 Version of the Scanner File Utility is
different.
E034 Scanner File Utility connected to another
scanner. Send failed.
E035 No match for Scanner File Utility folder
number during group send. Configuration
change was made during send operation.
9-18
Corrective Actions
—
• Confirm that there is no link fault by checking
whether the network cable is properly
connected.
• Check that the destination PC is running
properly.
Retry the operation.
Check that the computer running Address Book
for Scanner (Private Address Book) is properly
connected.
Confirm that there is no link fault by checking
whether the network cable is properly
connected. Otherwise, ask your system
administrator or support personnel to check that
the SMTP server is working properly.
• Check the list of restricted destination
domain settings and adjust setting as
necessary.
• Check that the destination e-mail address
has been correctly entered.
Check that the destination e-mail address has
been correctly entered.
Ask system administrator or support personnel
to verify SMTP server is functioning properly.
Check with the system administrator that the
user account and password used in SMTP
authentication are correctly configured.
• Verify that Scanner File Utility is running on
the destination PC and if it is currently
connected to another scanner.
• Confirm that there is no link fault by checking
whether the network cable is properly
connected.
Check the destination PC password.
Try again after increasing available space on the
destination PC hard disk.
Check the Scanner File Utility version.
Try Scan to PC again after closing connection to
another scanner.
Check the Scanner File Utility settings.
Reference
Page
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Refer to
Operation
Guide,
Chapter 2
—
—
Refer to
Operation
Guide,
Chapter 2
page 5-20
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—
page 5-8
Refer to
Operation
Guide,
Chapter 2
—
—
—
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page 6-9