Help; List Of Alarms And Errors - Austroflamm Ruby 2.0 Operating Manual

Operating manual Ruby 2.0
16

Help

16.1 List of alarms and errors

Alarms are displayed on the control panel in yellow. When an alarm is displayed the pellet stove can
continue to be used. Errors are displayed in red. When errors are displayed, the pellet stove is not
ready for operation.
Warning Description
code
Error code
Alarm - Fuel level low
A001
Alarm - Maintenance required
A002
Alarm - Storage battery dead
A004
Error - E004 Communication error
Error - E101 Ignition phase 3 failed
Error - E102 Automatic ignition failed.
Negative pressure too low
EN
Possible cause
1. The fuel level is low.
2. The filling level indicator was
not reset to "FULL" after topping
up.
The storage battery has been
used for more than 2 years and
not replaced.
Communication error between
controls, display or WLAN BOX.
1. The pellet hopper is empty.
2. Lower-quality or old pellets.
3. The screw conveyor is blocked.
4. Firebox temperature sensor
faulty or incorrectly connected.
5. Other errors
1. The automatic Ignition has
been manually cancelled.
2. Leakage on the pellet stove.
3. Supply air pipe, combustion
pot, riddling grate, exhaust gas
pipes or flue pipe contaminated.
4. Negative pressure too low.
5. The exhaust gas fan is defect-
ive, disabled or contaminated.
6. Other errors
Solution
1. Top up pellets and reset the
filling level indicator to "FULL".
2. Set filling level indicator to
"FULL"
Maintenance by service engineer
required.
Change control storage battery
(CR2032). The battery must be
changed every 2 years as part of a
service.
Check data cable plug connec-
tions on the rear of the stove.
ATTENTION: Only carry out when
stove is cold!
1. Check whether there are pellets
in the pellet hopper and in the
screw conveyor, and top up pel-
lets if necessary.
2. Replace the pellets.
3. Please contact your Austro-
flamm dealer. The screw conveyor
needs cleaning.
4. Please contact your Austro-
flamm dealer. The firebox temper-
ature sensor must be replaced or
correctly connected.
Empty the combustion pot, reset
the error and restart the stove.
Should the error persist, please
contact your Austroflamm dealer.
ATTENTION: Only carry out when
stove is cold!
1. Empty the combustion pot, re-
set the error and restart the stove.
2. Check whether the firebox door
and ash box door are properly
locked, whether the pellet hopper
lid is closed and whether the seals
are worn or damaged.
3. The affected components must
be cleaned.
4. Please contact your Austro-
flamm dealer.
5. Please contact your Austro-
flamm dealer.
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