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Printing, spelling and typographical errors reserved. The information in this document is subject to change without prior notice and should not be construed as a commitment by Austroflamm GmbH. Austroflamm GmbH assumes no responsibility for any errors that may appear in this document.
Operating manual Clou Pellet Contents Contents General information ............................Copyright.............................. Information about the document ...................... Purpose of the manual............................Storing the manual ..........................Structure of the manual........................Representations used.......................... Version control ............................. Abbreviations ............................Safety..................................Importance of the safety instructions ....................
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Contents Operating manual Clou Pellet 11.1 Initial Commissioning.......................... 58 11.1.1 Setting time and date.......................... 59 11.1.2 Setting the fuel quality ........................59 11.1.3 Statistics function ..........................59 11.1.4 Timer function (heating times) ......................60 11.1.5 Service due ............................60 11.1.6 Setting modulation / ECO mode.......................
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Operating manual Clou Pellet Contents 22 Warranty and guarantee ............................ 90 23 Start up log ................................91 24 Service Report ..............................92...
Information about the document The information in this document is subject to change without prior notice and should not be con- strued as a commitment by Austroflamm GmbH. Austroflamm GmbH assumes no responsibility for any errors that may appear in this document.
Operating manual Clou Pellet 2 | Purpose of the manual Purpose of the manual This manual is a component part of the pellet stove and is intended to contribute to the pellet stove being safely installed and maintained. Please read this manual before using the stove for the first time.
Version control We update our manuals on a continual basis. The current version can be found at our homepage www.austroflamm.com. This manual applies to all Clou Pellet 8kW/10kW stoves with the article number 803101 and index b and newer. Abbreviations...
Operating manual Clou Pellet 3 | Safety Safety In this manual we give you numerous safety instructions for the safe operation of your pellet stove. These instructions are characterized differently as follows, depending on their importance: Importance of the safety instructions NOTICE Particular behaviour and/or activities that are required for safe working.
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3 | Safety Operating manual Clou Pellet • Please alert children to these dangers, and keep them away from the pellet stove when it is operat- ing. • Placing non-heat-resistant objects on the stove or in its vicinity is forbidden.
Operating manual Clou Pellet 3 | Safety • Never use petrol, petroleum-like lamp oils, petroleum, barbecue lighters, ethyl alcohol or similar li- quids to ignite or “reignite” a fire in the pellet stove. All such liquids are to be kept away from the space heater when it is in operation.
Operating manual Clou Pellet Product overview Intended use The Austroflamm pellet stove described in this manual is manufactured to the EN 14785 standards as a type A1 self-closing appliance. NOTICE Operation is only permitted with the door shut, ash pan locked and hopper lid closed.
Operating manual Clou Pellet 4 | Product overview 4.2.2 Positioning of the nameplate Here we show where you can find the nameplate. You received a copy of the nameplate with the pellet stove. You can find a copy of the nameplate of your pellet stove on the back of the manual that you re- ceived with the stove.
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4 | Product overview Operating manual Clou Pellet -80% Austrof amm CLOU PELLET -60% -40% -20% 10,0 ENERGIA · ЕНЕРГИЯ · ΕΝΕΡΓΕΙΑ · ENERGIJA · ENERGY · ENERGIE · ENERGI 2015/1186 Fig. 4: Clou Pellet 10kw...
Contact: Address: Austroflamm-Platz 1 4631 Krenglbach Austria Appliance details Model identification(s): Clou Pellet - 8 kW / 10 kW Equivalent models: Test reports: 1721 / DBI F 19/04/0656 Applied harmonized standards: EN 14785:2006 Other standards/technical specifications. Specifications: - Indirect heating function: Direct heat output: 8.0 / 10.0 kW...
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5 | Technical data Operating manual Clou Pellet Particular precautions for assembly, installation or maintenance Described in the individual sections of the operating manual. Fuel Preferred Other suit- Space heating emis- Space heating emis- ηs fuel able fuel(s) [x%]: sions at nominal heating...
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Operating manual Clou Pellet 5 | Technical data Properties for exclusive operation with the preferred fuels Specification Symbol Value Unit Specification Symbol Value Unit Heat output Thermal efficiency (fuel efficiency) (based on the NCV) Nominal heat effi- Pnom 8.0 / 10.0 kW Thermal efficiency (fuel ef- ηth,nom...
Operating manual Clou Pellet 6 | Transport, handling and storage Transport, handling and storage Every Austroflamm pellet stove is packed for protection and environmental friendliness. The packaging consists of • the pallet, • crate and • protective film. The packaging consists of untreated local wood or materi- als.
6 | Transport, handling and storage Operating manual Clou Pellet Storage The hybrid stove must be stored in a dry room/warehouse. Protect against dirt, heat and moisture. The following illustrations are attached to the crate and must be observed: • Fragile – always place upright – protect against moisture and store dry.
Safety distances to be observed If your floor is made of a combustible material, a non-combustible material must be used as protection in the area in front of the appliance. For more detailed information, please contact an Austroflamm dealer. NOTICE A floor protection plate must be used if your floor is made from a combustible material.
7 | Requirements at the installation location Operating manual Clou Pellet Requirements to be met by the installation room Your pellet stove must not be set up in: • spaces in which the required combustion air supply is not guaranteed.
Operating manual Clou Pellet 8 | Fuel material/-quantity Fuel material/-quantity Fuel material Pellets Poor pellet quality will cause significant residues in the pel- let stove when burnt. We therefore urge the use of pellets that have no artificial binding agents. That way only a small unburnt residue is left.
These allow you to move the pellet stove carefully. For proper installation we recommend original flue pipes from our Austroflamm flue pipe range. In the following sections we will give you information on •...
Operating manual Clou Pellet 9 | Installation Procedure 9.1.1 Installing Keramott Numbering in the round brackets = installation sequence Fig. 8: Installing Keramott 9.1.2 Mounting the WiRCU-BOX (WLAN) 9.1.2.1 WLAN module OPTION scope of delivery WLAN BOX 1.5 m data cable...
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9 | Installation Operating manual Clou Pellet Technical requirements for the WLAN network: • Wireless type: 802.11 b/g/n 2.4 GHz • Security encryption: WPA2 or clear/unencrypted • No MAC address filtering • TCP ports 5001 & 5101 must be activated For the correct configuration of your WLAN router please contact your IT administrator or IT specialist.
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To incorporate the WLAN Box into your WLAN network you will need the Austroflamm PelletControl app on your SmartDevice. The WLAN Box can only be operated with the Austroflamm PelletControl APP. The current version of the Austroflamm PelletControl APP is available for download in the App Store (for iOS operating sys- tems) and at Google Play (for Android operating systems).
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DEVICE (see Section Changing the APP language displayed [}on page 49]). • Read and confirm the end user licence agreement. • Carefully carry out the following steps. 1) Launch the AUSTROFLAMM PELLET CONTROL APP. On launching, the APP displays the menu page shown.
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Operating manual Clou Pellet 9 | Installation 3) The APP will guide you step by step with instructions through the connection process. Follow these instruc- tions. 4) Press the “SETUP WiFi RESET” button on the WLAN Box. After the button is pressed, the WLAN LED will flash rapidly (see Section LED display/function inform- ation [}on page 48]).
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9 | Installation Operating manual Clou Pellet 6) On the APP screen, press “Start WLAN set-up”.
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Operating manual Clou Pellet 9 | Installation 7) Now your Smart device will be shown looking for the “WiRCU-XXXXXX” WLAN network. The search will last a few seconds. 8) As soon as the WLAN network of the WiRCUBOX is found, “WiRCUXXXXXX” will appear.
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9 | Installation Operating manual Clou Pellet 10) After the WLAN network “WiRCUXXXXXX” has been selected, the APP will list all available WLAN networks. From this list, select the WLAN network to which your WLAN Box should be connected in future.
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Operating manual Clou Pellet 9 | Installation 11) After selecting the network you will be asked to enter your password. Enter the password for your WLAN network and then press “Finished”. ATTENTION: If your WLAN network is not password protected, press “Finished” without entering a pass-...
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9 | Installation Operating manual Clou Pellet 12) Wait until the message “Settings successfully transmit- ted to WiRCU” appears. Then press “Finished”. 13) Now disconnect the data cable from the WLAN Box. Then shortly after, reconnect the cable. 14) Now wait until all 3 LEDs on the top of your WLAN Box are permanently lit.
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Operating manual Clou Pellet 9 | Installation 15) In the window displayed, now enter the MAC address and PIN number of your WLAN Box. You can find this data on the WLAN Box or on the information card sup- plied with it.
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9 | Installation Operating manual Clou Pellet 16) Select the “Save MAC address and PIN number” func- tion. This saves your input until it is changed. 17) Press “Connect”.
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Operating manual Clou Pellet 9 | Installation 18) Your stove can now be operated via the APP. 19) You can read in Functions and operations of the Aus- troflamm PelletControl APP [}on page 49] about the options that the APP offers you.
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APP language displayed [}on page 49]). • Read and confirm the displayed end user licence agreement. • Then carry out the following steps shown on the screen: 1) Launch the AUSTROFLAMM PELLET CONTROL APP. On launching, the APP displays the menu page shown.
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Operating manual Clou Pellet 9 | Installation 3) The APP will guide you step by step with instructions through the connection process. Follow these instruc- tions. 4) Press the “SETUP WiFi RESET” button on the WLAN Box. After the BUTTON is pressed, the WLAN LED will flash rapidly (see Section LED display/function inform- ation [}on page 48]).
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9 | Installation Operating manual Clou Pellet 6) Now switch from the APP into the settings menu of your Smart device and activate the WLAN menu.
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Operating manual Clou Pellet 9 | Installation 7) Wait until your SMART DEVICE has refreshed the list of WLAN networks in the WLAN menu. Then select the WLAN network “WiRCUXXXXXX”.
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9 | Installation Operating manual Clou Pellet 8) Now go back to the AUSTROFLAMM PelletControl App. You will here be asked to select the WLAN net- work “WiRCUXXXXXX”.
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Operating manual Clou Pellet 9 | Installation 9) Now the “CONTINUE” prompt will appear. Press it. A list of all available WLAN networks will be displayed. From this list, select the WLAN network to which your Box should be connected in future.
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9 | Installation Operating manual Clou Pellet 10) After this you will be prompted to enter the password. Enter the password of your WLAN network. Then press “Continue”. (If your WLAN network is not pass- word protected, press “Continue” without entering a)
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Operating manual Clou Pellet 9 | Installation 11) Wait until the message “Settings successfully transmit- ted to WiRCU” appears. Then press “Finished”. 12) Now disconnect the FUMIS adapter from the WLAN Box. Then shortly after, reconnect it to the WLAN Box.
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9 | Installation Operating manual Clou Pellet 14) In the window displayed, now enter the MAC address and PIN number of your WLAN Box. You can find this data on the side of the WLAN Box or on the information card supplied with it.
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Operating manual Clou Pellet 9 | Installation 15) Select the “Save MAC address and PIN number” func- tion. This saves your input until it is changed. 16) Press “Connect”.
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9.1.2.3.3 The WLAN network “WiRCU-XXXXXX” is not found • Contact your AUSTROFLAMM dealer or carry out the connection process using a PC with the WiRCU HOME PROGRAMMER software. • This software is available free of charge as a download on the FUMIS HOMEPAGE https://www.fu- mis.si/en/wircu-connection-guide.
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9.1.2.6 Functions and operations of the Austroflamm PelletControl APP NOTICE You will only have all the functions of the WLAN Box and the Austroflamm PelletControl APP if the WLAN Box has the current software and the current AUSTROFLAMM PELLET CONTROL APP-VER- SION is loaded on your Smart device.
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The temperature is reduced or increased by 0,2 °C increments. Current room temperature This function displays the current room temperature. On any Austroflamm pellet stove, this is recorded by a wired sensor on the right-hand side of the back of the stove near the floor. When using the op- tional wireless temperature sensor / AUSTROFLAMM SMART SPOT, the current room temperature is measured from the location of this sensor.
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Operating manual Clou Pellet 9 | Installation Fuel filling level indicator The indicator shows the current filling level of the pellet container. This indicator will inform you in good time when the pellets need topping up. ON/OFF button To START or STOP the stove, press the ON/OFF button.
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9 | Installation Operating manual Clou Pellet TIMERS MENU This can be used to set daily- and weekly programmes for the heating appliance. The specified heating times are easy to activate and deactivate. Entirely as required. The saved heating times can be easily changed and new heating time requests can be easily added.
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Operating manual Clou Pellet 9 | Installation TIME AND DATE The correct entry of time and date is vital for the TIMER FUNCTION and the STATISTICS DISPLAY. The time and date can be • stored either • manually or automatically via the telephone settings.
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• The operating status of the heating appliance can be viewed under DIAGNOSIS. The current functional status of all control outputs (e.g. motors), all control inputs (e.g. temperature control equipment) is displayed here. The information displayed is extremely useful for the AUSTROFLAMM SERVICE ENGINEER in the event of malfunctions.
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Operating manual Clou Pellet 9 | Installation LOGS Errors occurring are logged here in chronological order. This information is extremely valuable for the AUSTRO- FLAMM SERVICE ENGINEER when resolving malfunctions.
10 | Operation Operating manual Clou Pellet Operation 10.1 Requirements for operation External combustion air supply Every combustion requires oxygen. This is drawn from the environment of the heating appliance. In modern buildings the outside covering is very thick. Therefore there is an insufficient flow of fresh combustion air.
• The chimney must provide at least 3-12 Pa draught in order to be able to adequately draw off ex- haust gases even in the event of a power failure. • Austroflamm GmbH accepts no liability or responsibility for the connection of our heating appli- ances to shared exhaust pipes/chimneys – multiple occupancy. For more information consult a chimney sweep and check your national, regional and local building regulations.
Commissioning 11.1 Initial Commissioning For the initial commissioning of your pellet stove you will be assisted by an authorised Austroflamm service engineer. In the process he will show you the correct operation and the functions of the appli- ance. He will also inform you of options for your stove, e.g. WLAN OPTION, wireless SMARTSPOT for adjusting the desired room temperature.
3 months, the previous 6 months, the previous year and from the date of the initial commissioning. To retrieve the data, the WLAN option in conjunction with the free Austroflamm pellet control APP or an engineer display is required.
Your stove is supplied by default in modulation mode. ECO mode can be activated by the authorised Austroflamm service engineer or by you yourself via the optional WLAN module with the Austroflamm pellet control APP.
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1 hour before switching off in order to come to the operating tem- perature. As a standard setting we recommend a restart temperature of 1.0 °C and a switch-off temperature of 0.6 °C. Your authorised Austroflamm service engineer will clarify your desired setting with you at the initial commissioning of the stove.
12.1 Operation using APP and Smartphone Please refer to the manual for your WLAN module for in- structions on installing and setting up the data connection, or follow the installation instructions for the Austroflamm PelletControl app. Download the required “Austroflamm PelletControl” app here and then start: Fig. 14: Apple iOS QR code...
Operating manual Clou Pellet 12 | Operation 12.2 Operation using the rotary controller Pellet stove is turned off Start phase / flame on the right flashes green Cool down & standby / flame on the right lights up blue ECO mode standby / flame on the right and output field be-...
You can also start up your pellet stove using the WLAN OPTION (SMARTPHONE and AUSTROFLAMM PELLET CONTROL APP). To do so however you must position the rotary controller beforehand at least in the 3 o’clock position.
We therefore recommend this product for controlling the heat output. SMART SPOT is optional, and available in neutral white and a high-quality wood- or aluminium design. Installation of the SMART SPOT must be carried out by an authorised Austroflamm service engineer. Fig. 17: Smart Spot receiver 12.5 External thermostat...
13 | Adjustments Operating manual Clou Pellet Adjustments 13.1 Setting the desired heat output and room temperature In order to switch between the setting for “Heat output” and “Room temperature”, during stove opera- tion turn the control knob anticlockwise as far as the “OFF” position and immediately again clockwise to the desired position.
Set the temperature as you think best. The room temperature measurement can also be measured with an optional wireless SMART SPOT from AUSTRO- FLAMM or an external thermostat. Your AUSTROFLAMM SPECIALIST DEALER will be happy to talk to you about both products.
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Operating manual Clou Pellet 13 | Adjustments Range 4: 24 - 27 °C Range 5: 30 - 40 °C...
13 | Adjustments Operating manual Clou Pellet 13.4 Adjusting the door 1) Detach left-hand side cladding. Fig. 19: Detaching the side cladding 2) The door can be adjusted on the screws. 3) Using the screws (1) the door can be adjusted up, down, left and right.
Operating manual Clou Pellet 13 | Adjustments 13.5 Adjusting the door lock 1) Detach right-hand side cladding. Fig. 21: Detaching the side cladding 2) Open the door. 3) Using the marked screws, the door lock can be adjus- ted upwards, downwards, forwards and backwards.
14 | Maintenance Operating manual Clou Pellet Maintenance 14.1 Intervals Servicing falls due after a number of hours specific to the appliance has been reached, but at least 1x annually in order to GUARANTEE THE WARRANTY! NOTICE Only carry out maintenance when the pellet stove is cold and currentless.
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Operating manual Clou Pellet 14 | Maintenance 4) Lift up inspection cover. Fig. 24: Lifting up the inspection cover. 5) Remove the right-hand side cladding. Fig. 25: Removing side cladding 6) The battery is located on the central control unit. To replace it, remove the control unit cover by undoing the screws.
Operating manual Clou Pellet 15 | Cleaning Cleaning 15.1 Cleaning the pellet stove, flue gas paths and flue pipe The pellet stove, the flue gas paths and flue pipes should be annually if not even more often, e.g. • after the chimney has been cleaned, •...
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15 | Cleaning Operating manual Clou Pellet 1) Open door. 2) Remove front floor. Fig. 28: Removing the front floor 3) Fit the lifting tool to the combustion pot and remove combustion pot for emptying. 4) Empty the combustion pot appropriately and reinsert 5) Remount the front floor.
Operating manual Clou Pellet 15 | Cleaning 15.3 Vacuuming the firebox and combustion pot 1) Take out the front floor and the combustion pot. 2) Vacuum the firebox and combustion pot with an ash vacuum cleaner. Fig. 30: Vacuuming the firebox and combus- tion pot 15.4 Cleaning the exhaust gas pipes...
15.5 Cleaning the door window Spray window with glass cleaner and leave it for a moment to take effect. • We recommend cleaning the glass with our Austroflamm glass cleaner or a commercially available window cleaner. • Prevent door- or window seals from coming into contact with water or cleaner, since these will oth- erwise harden and in doing so lose their function.
Operating manual Clou Pellet 16 | Help Help 16.1 List of alarms and errors Alarms are displayed on the control panel in yellow. When an alarm is displayed the pellet stove can continue to be used. Warning Description Possible cause...
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16 | Help Operating manual Clou Pellet Error code Description Possible cause Solution Error - E101 Ignition phase 3 failed Should the error persist, please contact your Austroflamm dealer Error - E102 Automatic ignition failed 1. The automatic Ignition has ATTENTION: Only carry out when been manually cancelled.
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Operating manual Clou Pellet 16 | Help Error code Description Possible cause Solution Error - E109 Cable bridge defective or Check safety input I02. not connected. Error - E110 Room temperature sensor Room temperature sensor faulty Should the error persist, please defective or incorrectly connected.
To set the level counter to FULL, press the reset button several times quickly in succession. This function can be disabled by the service engineer using the ENGINEER DISPLAY or in “Settings/ Fuel” on the Austroflamm PelletControl APP.
Operating manual Clou Pellet 16 | Help 16.4 Safety temperature limiter Your pellet stove is fitted on the back with a safety temper- ature limiter (1). This automatically switches the pellet stove off when the screw shaft overheats. If this happens, the cause of the overheating must be determined and resolved.
Operating manual Clou Pellet Electrical connection NOTICE Repairs to your pellet stove must only be carried out by authorised Austroflamm engineers. Your pellet stove is designed for connection to a 230 V / 50 Hz mains. The connection cable is included. The mains socket connection is located on the rear of the appliance and is protected with a T2.5 A glass tube fuse.
Operating manual Clou Pellet 18 | Dismantling Dismantling For correct uninstallation and dismantling of the pellet stove, contact your Austroflamm specialist dealer.
19 | Accessories Operating manual Clou Pellet Accessories Have defective parts (accessories, spare parts) replaced by your specialist pellet stove dealer. This guarantees that your pellet stove is and remains safe and functional. Item Article Article no. CLOU Pellet 8kW 2.0...
Operating manual Clou Pellet 20 | Spare parts Spare parts Spare parts can be ordered through our dealers. For ordering spare parts, it is necessary to provide the type plate picture or data from the type plate of your pellet stove. This guarantees proper spare parts for your specific pellet stove.
(Keramott), ceramic, sensors and baffle plates and dispose of them in the household waste. NOTICE For correct uninstallation and dismantling of the pellet stove, contact your Austroflamm specialist dealer. Electric and electronic components Remove the electric and electronic components from the appliance by dismounting them.
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Operating manual Clou Pellet 21 | Disposal Handles and decorative elements made of metal If present, disassemble or remove handles and decorative elements made of metal and dispose of as metal scrap. Local disposal options must be observed.
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For the replaceability of the warranty case the start-up log must be received by Austroflamm within one month at the latest of the initial commissioning. In order to make a claim on the warranty, repairs to your pellet stove insert must only be carried out by a service engineer author- ized by Austroflamm.
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Operating manual Clou Pellet 23 | Start up log Start up log Operator / Customer Dealer / Engineer Name Company Street Street Town and postal code Town and postal code Telephone Telephone Email Email Pellet stove Model Control software version...
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24 | Service Report Operating manual Clou Pellet Service Report Date Technicians Notes Work carried out, replacement parts installed...
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Operating manual Clou Pellet 24 | Service Report Date Technicians Notes Work carried out, replacement parts installed...
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