Austroflamm Ruby Operating Manual
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Austroflamm Ruby Operating Manual

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  • Page 1 Operating manual Ruby www.austroflamm.com...
  • Page 2 Tel: +43 (0) 7249 / 46 443 www.austroflamm.com info@austroflamm.com Edited by: Olivera Stojanovic Illustrations: Konstruktion Text: Technical department (Austroflamm) Copyright All Rights reserved. The contents of these instructions may be reproduced or distributed only with the consent of the publisher! Printing, spelling and typographical errors reserved.

  • Page 3: Table Of Contents

    Operating manual Ruby Contents Contents General information ............................Copyright.............................. Purpose of the manual............................Storing the manual ..........................Structure of the manual........................Representations used.......................... Version control ............................. Abbreviations ............................Safety..................................Importance of the safety instructions ....................General safety instructions ......................... Safety distances ........................... 11 Product overview..............................
  • Page 4 Contents Operating manual Ruby 10.2.1 Pellet operation............................ 36 11 Commissioning ..............................38 11.1 First start-up............................38 12 Operation................................39 12.1 Operation using APP and Smartphone .................... 39 12.2 Operation using IR remote control ....................39 12.3 Operation using touch display......................40 12.3.1...
  • Page 5 Operating manual Ruby Contents 16 Electrical connection diagram ........................... 59 16.1 Electrical connection ........................... 59 16.2 Model with permanently running screw motor ................59 17 Dismantling ................................61 17.1 Detaching the decorative glass ......................61 18 Spare parts................................63 19 Disposal................................. 67 20 Warranty and guarantee ............................

  • Page 6: General Information

    1 | General information Operating manual Ruby General information You have decided in favour of an Austroflamm pellet stove. Congratulations on your decision and thank you for your trust. Correct operation and care are essential for trouble-free operation and long service life.

  • Page 7: Purpose Of The Manual

    Operating manual Ruby 2 | Purpose of the manual Purpose of the manual This manual is a component part of the pellet stove and is intended to contribute to the pellet stove being safely installed and maintained. Please read this manual before using the stove for the first time.

  • Page 8: Abbreviations

    2 | Purpose of the manual Operating manual Ruby Abbreviations Abbreviation Meaning Heat Memory System...

  • Page 9: Safety

    Operating manual Ruby 3 | Safety Safety In this manual we give you numerous safety instructions for the safe operation of your pellet stove. These instructions are characterized differently as follows, depending on their importance: Importance of the safety instructions NOTICE Particular behaviour and/or activities that are required for safe working.
  • Page 10 3 | Safety Operating manual Ruby • No rubbish (of any kind) or residual materials may be burnt in the pellet stove. Only the recommen- ded fuels may be burnt. • Placing non-heat-resistant objects on the stove or in its vicinity is forbidden.

  • Page 11: Safety Distances

    Operating manual Ruby 3 | Safety Safety distances When setting up in the room the following safety distances from combustible materials (minimum distances - see also nameplate) must be adhered to. • a) 750 mm (at the front in the radiation area of the door) •...

  • Page 12: Product Overview

    Operating manual Ruby Product overview Intended use The Austroflamm pellet stove described in this manual is manufactured and tested as a type A1 self- closing appliance. NOTICE Operation is only permitted with the door shut, ash pan locked and hopper lid closed.

  • Page 13: Positioning Of The Nameplate

    The nameplate of your pellet stove is located on the inside of the hopper lid. Fig. 3: Nameplate Energy label -80% Austrof amm Ruby -60% -40% -20% ENERGIA · ЕНЕРГИЯ · ΕΝΕΡΓΕΙΑ · ENERGIJA · ENERGY · ENERGIE · ENERGI 2015/1186 Fig. 4: Ruby energy label...

  • Page 14: Technical Data

    5 | Technical data Operating manual Ruby Technical data Technical data under Directive (EU) 2015/1185 and del. as per Regulation (EN) 2015/1186 Contact details for the manufacturer or their authorised representative Manufacturer: Austroflamm GmbH Contact: Address: Austroflamm-Platz 1 4631 Krenglbach...
  • Page 15 Operating manual Ruby 5 | Technical data Particular precautions for assembly, installation or maintenance Described in the individual sections of the operating manual. Fuel Preferred Other suit- Space heating emis- Space heating emis- ηs fuel able fuel(s) [x%]: sions at nominal heat ef-...
  • Page 16 5 | Technical data Operating manual Ruby Properties for exclusive operation with the preferred fuels Specification Symbol Value Unit Specification Symbol Value Unit Heat output Thermal efficiency (fuel efficiency) (based on the NCV) Nominal heat effi- Pnom thermal efficiency (fuel ef- 90.0...

  • Page 17: General Specifications

    Operating manual Ruby 5 | Technical data General specifications Technical data Height [mm] 1120 Width [mm] Depth [mm] Weight, basic appliance [kg] Nominal heat efficiency [kW] Partial load heat output [kW] (pellet) Space heating capacity, at least (depending on the building insulation) [m³] Maximum room-heating capacity (depending on the building insulation) [m³]...

  • Page 18: Transport, Handling And Storage

    6 | Transport, handling and storage Operating manual Ruby Transport, handling and storage Transport Immediately checked the goods delivered for complete- ness and damage in transit. Before installing the pellet stove, check that all movable parts are working. Any defects must be reported before in- stalling the pellet stove.

  • Page 19: Requirements At The Installation Location

    Operating manual Ruby 7 | Requirements at the installation location Requirements at the installation location Requirements to be met by the installation room Your pellet stove must not be set up in: • spaces in which the required combustion air supply is not guaranteed.

  • Page 20: Fuel Material/-Quantity

    8 | Fuel material/-quantity Operating manual Ruby Fuel material/-quantity Fuel material Pellets Poor pellet quality will cause significant residues in the pel- let stove when burnt. We therefore urge the use of pellets that have no artificial binding agents. That way only a small unburnt residue is left.

  • Page 21: Installation

    Operating manual Ruby 9 | Installation Installation Installation must only be carried out by an authorized specialist company. Before installing the hybrid stove, check that all movable parts are working. Any defects before the in- stallation of the hybrid stove must be reported.
  • Page 22 9 | Installation Operating manual Ruby 2) Fix the support brackets to the pellet stove as shown. 3) Repeat this for the top and bottom of the left and right support bracket. Fig. 9: Mounting the support brackets...
  • Page 23 Operating manual Ruby 9 | Installation 4) Swing open support brackets. Fig. 10: Swinging open the support brackets 5) The height of the support brackets can be increased at the top using an extra shim. 6) On the sides there should be no space between the support bracket and the pellet stove.
  • Page 24 9 | Installation Operating manual Ruby 11) Open door. 12) Fasten the ceramic cladding from inside using the top screw. 13) The lower grub screw can be used to adjust the space between ceramic cladding and pellet stove. Fig. 14: Fastening the ceramic cladding...
  • Page 25 Operating manual Ruby 9 | Installation 14) The ceramic cladding should be at the same distance on all sides. Otherwise it must be adjusted with the grub screw. Fig. 15: Adjusting the distance 15) Attach cover. Fig. 16: Attaching the cover 16) These screws (left and right) can be used to adjust the distance from the lid.

  • Page 26: Mounting The Steel Cladding

    9 | Installation Operating manual Ruby 9.2.2 Mounting the steel cladding 1) Mounting the steel cladding on the pellet stove. 2) Fasten the steel cladding at top and bottom, left and right, as shown. Fig. 18: Mounting the steel cladding on the...
  • Page 27 Operating manual Ruby 9 | Installation 3) Open door. 4) Fasten the steel cladding from inside using the top screw. 5) The lower grub screw can be used to adjust the space between ceramic cladding and pellet stove. Fig. 19: Fastening the steel cladding...
  • Page 28 9 | Installation Operating manual Ruby 6) The steel cladding should be at the same distance on all sides. Otherwise it must be adjusted with the grub screw. Fig. 20: Adjusting the distance 7) Attach cover. Fig. 21: Attaching the cover 8) These screws (left and right) can be used to adjust the distance from the lid.

  • Page 29: Mounting And Configuring The Air Distribution Module

    Operating manual Ruby 9 | Installation 9.2.3 Mounting and configuring the air distribution module 1) Open left- and right-hand side cladding. Fig. 23: Opening the left- and right-hand side cladding 2) Attach and mount air distribution module on the side. Fig. 24: Mounting the air distribution mod-...
  • Page 30 9 | Installation Operating manual Ruby 4) Pull the cable from the distribution module backward through the pellet stove. Fig. 26: Pulling the cable through 5) Remove the rear panel. Fig. 27: Removing the rear panel...
  • Page 31 Operating manual Ruby 9 | Installation 6) Pull the cable the distribution module backward through the pellet stove. Fig. 28: Pulling the cable backward 7) Connect to the condenser. Fig. 29: Capacitor...
  • Page 32 9 | Installation Operating manual Ruby 8) Clip air distribution cable on to the control unit. Fig. 30: Clipping on to the air distribution module 9) Using a saw, remove the perforated cut-out on the rear panel. Fig. 31: removing the perforated cut-out...
  • Page 33 Operating manual Ruby 9 | Installation 10) Reattach rear panel and fit a pipe into the hole. Fig. 32: Installing the rear panel 11) Use a Ø 80 connecting pipe and a pipe bracket to connect the air distribution module to the connection at the rear.
  • Page 34 Software configuration 1) To enable the “Air Module” option, select the service menu in the settings. 2) Dealers or Austroflamm onlyTo get into the service menu, please enter the service CODE. 3) In the service menu, select “Parameters” and in Para- meter no.

  • Page 35: Operation

    Operating manual Ruby 10 | Operation Operation 10.1 Requirements for operation External combustion air supply Every combustion requires oxygen. This is drawn from the environment of the heating appliance. In modern buildings the outside covering is very thick. Therefore there is an insufficient flow of fresh combustion air.

  • Page 36: Operating Modes

    • The chimney must provide at least 3-12 Pa draught in order to be able to adequately draw off ex- haust gases even in the event of a power failure. • Austroflamm GmbH accepts no liability or responsibility for the connection of our heating appli- ances to shared exhaust pipes/chimneys – multiple occupancy. For more information consult a chimney sweep and check your national, regional and local building regulations.
  • Page 37 Operating manual Ruby 10 | Operation Pellet operation In pellet operation, pellet quantity and combustion air are supplied according to the set heat output. The desired room temperature must be set in the room temperature display. If this is reached, the stove automatic- ally regulates to the lowest output level or switches OFF if Fig. 37: Pellet operation...

  • Page 38: Commissioning

    4) Insert power cable and set tumbler switch on the back of the hybrid stove to “I”. ð The Austroflamm logo will now appear on the dis- play. ð This is followed by the main operating level with temperature displays and hopper level.

  • Page 39: Operation

    12.1 Operation using APP and Smartphone Please refer to the manual for your WLAN module for in- structions on installing and setting up the data connection, or follow the installation instructions for the Austroflamm PelletControl app. Download the required “Austroflamm PelletControl” app here and then start: Fig. 38: Apple iOS QR code...

  • Page 40: Operation Using Touch Display

    12 | Operation Operating manual Ruby 12.3 Operation using touch display 12.3.1 Display - room temperature display, various functions You can switch to the relevant setting or function by press- ing the corresponding symbol. The desired target temperature can be set between 5°C and 40 °C by pressing the buttons in 0.2°C incre-...

  • Page 41: Display - Status Display

    12.4.1 Function - air distribution module, controlling the strength of the fan An air distribution module is available as an option for RUBY. It can be used to heat an extra room via warm air. The warm air is sucked from the back wall of the firebox.

  • Page 42: Function - Filling Level Indicator

    12 | Operation Operating manual Ruby On some appliance models, connection via the floor is also possible. A pipe or hose of Ø 125 mm must be used for connecting the external combustion air supply. The length of the pipe or hose should be no longer than 5 m. This supply line must have no more than three bends.

  • Page 43: Function - Setting Timers And Heating Times

    Operating manual Ruby 12 | Operation 12.4.3 Function - setting timers and heating times Pressing the “TIMERS” button in the heating output display takes you into the “Heating times” menu. Enable heating times by pressing “ON” in the top right corner of the display.

  • Page 44: Setting / Editing New Heating Times

    12 | Operation Operating manual Ruby 12.5 Setting / editing new heating times SETTING: 1) Set the weekdays, the start and end of the heating time and the room temperature accordingly. 2) Save the heating time by pressing the “Save” symbol.

  • Page 45: Adjustments

    Operating manual Ruby 13 | Adjustments Adjustments 13.1 Display - settings Pressing the “SET” button on the menu list takes you to the “Settings” menu. You can now scroll up and down with the arrow keys. Pressing the desired menu item switches you to that func- tion.

  • Page 46: Menu Item - Time/Date

    13 | Adjustments Operating manual Ruby 13.2 Menu item - time/date Setting the time of day is necessary for the correct heating time, the statistics function and the logging of errors. Set the hour, minutes, weekday, month and year and con- firm the setting with OK.

  • Page 47: Menu Item - Eco-Mode

    Operating manual Ruby 13 | Adjustments 13.5 Menu item - eco-mode Eco-mode enables the stove to be automatically turned off and on at certain temperature settings specified by you. You can set the switch-off and restart temperature in the eco-mode menu item.

  • Page 48: Menu Item - Display Options

    13 | Adjustments Operating manual Ruby 13.8 Menu item - display options The following display options are available. Fig. 53: Display options Display brightness Determines the display brightness during operation and during idle mode. Fig. 54: Display brightness Idle mode If for 30 seconds nothing is pressed on the display, the dis- play switches to the set Idle mode.

  • Page 49: Menu Item - Volume

    The service must be carried out by an authorised Austro- flamm service engineer. Fig. 60: Service due 13.13 Menu item - service menu This menu is reserved for the Austroflamm service engineer. 13.14 Menu item - display lock You have the option to restrict functions on the display (“Child safety”).

  • Page 50: Menu Item - Language

    13 | Adjustments Operating manual Ruby 13.15 Menu item - Language Choose the desired language on your control panel. Fig. 62: Language 13.16 Menu item - Info Hardware and software versions of the individual compon- ents are displayed here. In case of servicing, please have the •...

  • Page 51: Adjusting The Firebox Door

    Operating manual Ruby 13 | Adjustments 13.19 Adjusting the firebox door 1) Open the door. Fig. 66: Opening the door 2) The hinges (1) can be adjusted with the marked screws A + B. ð A: left/right ð B: forwards/backwards 3) The snap (2) can be adjusted forwards and backwards at the springs.

  • Page 52: Maintenance

    14 | Maintenance Operating manual Ruby Maintenance 14.1 Intervals Servicing falls due after a number of hours specific to the appliance has been reached, but at least 1x annually in order to GUARANTEE THE WARRANTY! Cleaning- and maintenance intervals depend on the operating hours and connection situation.

  • Page 53: Cleaning The Exhaust Gas Pipes

    Operating manual Ruby 14 | Maintenance 14.3 Cleaning the exhaust gas pipes 1) Remove top cover. Fig. 69: Removing the top cover 2) Loosen the screws from the cover on the left and right. Fig. 70: Loosening the screws 3) Open cover.
  • Page 54 14 | Maintenance Operating manual Ruby 4) Loosen hexagon nuts (1). 5) First remove the sheet metal heat deflector (2). 6) Then remove the cast iron top plate (3). NOTICE Do not damage the seals. Fig. 72: Removing sheet metal heat deflector and cast iron top plate 7) Clean the coloured cavity with a brush.
  • Page 55 Operating manual Ruby 14 | Maintenance 10) Loosen nuts (1). 11) Take out inspection blank (2) and gasket (3). 12) Clean interior space with a vacuum cleaner. 13) Repeat these steps for the other two inspection blanks (4+5). 14) After cleaning, attach and install all parts again.

  • Page 56: Changing The Storage Battery

    14 | Maintenance Operating manual Ruby 16) Remove flush-mounting cover and use a vacuum cleaner to clean the interior space of the flue gas dis- tributor. 17) Reattach and mount all parts on to the pellet stove again. Fig. 78: Removing flush-mounting cover 14.4 Changing the storage battery...

  • Page 57: Alarms And Error Messages

    Operating manual Ruby 15 | Alarms and error messages Alarms and error messages 15.1 List of alarms and errors Alarms are displayed on the control panel in yellow. When an alarm is displayed the pellet stove can continue to be used. Errors are displayed in red. When errors are displayed the pellet stove is not ready for operation.

  • Page 58: Resetting Warnings And Errors

    15 | Alarms and error messages Operating manual Ruby 15.2 Resetting warnings and errors In the event of a warning or error a yellow or red message with the description is displayed. 1) To close the warning display, tap ð Closing the display does not reset the warning.

  • Page 59: Electrical Connection Diagram

    Electrical connection diagram 16.1 Electrical connection NOTICE Repairs to your pellet stove must only be carried out by authorised Austroflamm engineers. Your pellet stove is designed for connection to a 230 V / 50 Hz mains. The connection cable is included. The mains socket connection is located on the rear of the appliance and is protected with a T2.5 A glass tube fuse.
  • Page 60 16 | Electrical connection diagram Operating manual Ruby...

  • Page 61: Dismantling

    Operating manual Ruby 17 | Dismantling Dismantling For correct uninstallation and dismantling of the pellet stove, contact your Austroflamm specialist dealer. 17.1 Detaching the decorative glass 1) Open door. Fig. 84: Opening the door 2) Undo the screws from the glass holders and remove the glass holders.
  • Page 62 17 | Dismantling Operating manual Ruby 3) Remove the inner door window. Fig. 86: Removing the door window 4) Undo the four head nuts together with the shims and springs and detach the decorative glass. 5) Remove the seals which are in the top and bottom corners of the glass door.

  • Page 63: Spare Parts

    Operating manual Ruby 18 | Spare parts Spare parts Accessories Item Item Item no. Poujoulat 729820 Air distribution module (ADM) 805003 RUBY 808001 Hose, flexible 728663_729820 VK ceramic, complete 808003-XX VK steel, complete 808004-XX...
  • Page 64 18 | Spare parts Operating manual Ruby Keramott Item Item Item no. Keramott panel rear 719785 Keramott panel left 719786 Keramott panel right 719787 Keramott tension plate 728202 Keramott, front, left/right 778408 Keramott floor rear 778531 Keramott floor front 778532...
  • Page 65 Operating manual Ruby 18 | Spare parts Steel cladding Item Item Item no. Cover 729401-xx Cladding, mounted 729894...
  • Page 66 18 | Spare parts Operating manual Ruby Ceramic cladding Item Item Item no. Cladding, ceramic, mounted 729407-xx Cladding, support brackets, complete 729920...

  • Page 67: Disposal

    (Keramott), ceramic, sensors and baffle plates and dispose of them in the household waste. NOTICE For correct uninstallation and dismantling of the pellet stove, contact your Austroflamm specialist dealer. Electric and electronic components Remove the electric and electronic components from the appliance by dismounting them.
  • Page 68 19 | Disposal Operating manual Ruby Handles and decorative elements made of metal If present, disassemble or remove handles and decorative elements made of metal and dispose of as metal scrap. Local disposal options must be observed.

  • Page 69: Warranty And Guarantee

    For the replaceability of the warranty case the start-up log must be received by Austroflamm within one month at the latest of the initial commissioning. In order to make a claim on the warranty, repairs to your pellet stove insert must only be carried out by a service engineer author- ized by Austroflamm.

  • Page 70: Start Up Log

    21 | Start up log Operating manual Ruby Start up log Operator / Customer Dealer / Engineer Name Company Street Street Town and postal code Town and postal code Telephone Telephone Email Email Pellet stove Model Control software version Serial number...

  • Page 71: Service Report

    Operating manual Ruby 22 | Service Report Service Report Date Technicians Notes Work carried out, replacement parts installed...
  • Page 72 22 | Service Report Operating manual Ruby Date Technicians Notes Work carried out, replacement parts installed...
  • Page 73 Notizen / notes / appunti / remarques...
  • Page 74 Vollständigkeit / completeness / completo / complet Geprüft von / checked by / controlled da / contrôlé par ____________________________________________________ Datum / date / data / date ____________________________________________________ AUSTROFLAMM GMBH Austroflamm-Platz 1 A- 4631 Krenglbach Tel: +43 (0) 7249 / 46 443 www.austroflamm.com info@austroflamm.com...

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