Polycom MGC Manager User Manual page 314

Chapter 7 - Attended Conferencing
Listing Participants in the Participants Queue Window
7-12
The Participants Queue list contains all the participants who are currently
waiting for operator assistance and the participant who is currently being
assisted by the operator in the Operator conference.
When starting the MGC Manager for the first time in a new installation or after
upgrading to a higher version, the Participants Queue window is automatically
displayed (empty). To bring the window on top, select the Participants Queue
window in the window menu.
To display the Participants Queue window:
• On the Main toolbar, click the Participants Queue Window icon
In the Browser pane, double click the Participants Queue icon
•
The Participants Queue window opens.
The following participant parameters are displayed in the Participants
Queue window:
Table 7-2: Participants Window Columns
Column
Name
State
Queue Access
Time
Description
The participant's name and an icon indicating the
participant status. Possible statuses are On Hold,
Attended, or Wait. For more information about participant
statuses, see Chapter 3, "Additional Participant Statuses"
The reason the participant is moved to the Participants
Queue, and the connection status.
The date and time the participant has entered the
Participants Queue.
.