Ivr Access - Polycom MGC Manager User Manual

Chapter 2 - Defining Standard Audio Only Conferences and Reservations
2-12
When an IVR Service is assigned to the conference, participants are guided to
the conference by voice prompts to use DTMF codes and are requested to
enter the required (conference/chairperson) password. They can also be
prompted for additional information such as their billing code.

IVR Access

The IVR Service and the Entry Queue Access can be used for Attended and
Unattended conferences. The conference password is used to provide security
for the conference.
In all Audio and Video conferences, the IVR Service must be assigned to the
conference to enable DTMF code input by the participant and chairperson.
In IVR-enabled conferences, the caller enters the conference IVR queue as
part of the connection process. Participants connect to the conference IVR
queue by dialing the conference dial-in numbers. Using the telephone keypad,
participants input the required information to menu driven scripts and voice
prompts that are part of the IVR Service. Once the correct information is
entered, the participants are connected to the conference.
IP phone
9251222
ISDN/PSTN phone
IP phone
IP Network Service
Prefix - 925
Figure 2-3: Dial-in connection via IVR system
In the example in Figure 2-3, a dial-in number and a numeric ID are assigned
to each conference. In addition, an IVR Service is also assigned to the
conference. When the callers dial in either the conference dial-in number or
MCU
Network
Conference1
Numeric ID: 1222
Password: 34567
Conference2
Numeric ID: 1223
Password: 71356