Chapter 6 - IVR and Entry Queue Services
6-58
Table 6-16: Default IVR Messages (Continued)
Message Type
General:
Participant Help
menu
Message Text
"The available touch-tone keypad
actions are as follows:
•
To exit this menu press any key.
•
To request private assistance,
*
press star (
), 0.
•
To mute your line, press star
*
(
), 6.
•
To unmute your line, press
pound (#), 6.
•
To increase your volume, press
*
star (
), 9.
•
To decrease your volume, press
pound (#), 9.
•
To ask a question, press star
*
(
), 2, 2.
•
To cancel your question, press
pound (#), 2, 2."
File Name
PRTCHP.ACA
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