HOLDEN WH II 2002 Series Owner's Handbook Manual page 148

Chapter
9
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AFTER SALES
We want you to be happy with your new vehicle, together with the people you deal with
while you have the vehicle.
Normally, any problems with the sales, operation, servicing or the validity of original
equipment supplied with your vehicle will be handled by your Holden Dealer's Sales
and Service Department.
We realize however that, with the best intentions, misunderstandings do occur sometimes.
Therefore, we suggest you discuss any concern with one of the Holden
Dealer's management people. If you haven't received satisfaction from
the Sales Manager or Service Manager - go to the General Manager or
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By now you should have satisfaction. If not, the Holden Customer Assistance office is
at your disposal.
The Australian Holden Customer Assistance representatives can be
telephoned from anywhere within Australia for only the cost of a local call.
The Melbourne area number is 9646 5466. Outside the Melbourne
Metropolitan area, the number is 1800 03 3349.
If your concern relates to parts/accessories and you have made contact with the Dealer
or Distributor without satisfaction, you may contact Holden Service Parts Operations on
(03) 9797 7341.
Naturally, telephoning is the quickest and the best way to contact. However, if you prefer
to write the address is:
The Manager
Holden Customer Assistance Centre
GPO Box
Melbourne,
Your letter should clearly outline your concern or query, and include the following:
Your name and address,
•
Telephone numbers, both private & business,
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Servicing Dealership's name and address,
•
Vehicle model,
•
Vehicle identification number (I.S.O.V.I.N.), refer to the inside front
•
cover of this Handbook,
Date of purchase,
•
Current odometer reading.
•
Most of this information will be found on the Vehicle Identification Certificate, located
inside the front cover of this Handbook.
Before you write however, remember that the telephone is the quicker and more efficient
means of communication.
CUSTOMER ASSISTANCE
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