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Troubleshooting & Errors
This section provides the necessary information to decode, indentify and
understand the errors. However, eventually, Circontrol staff help may be needed
to solve the issues. In that case, please, contact
help.
When contacting Circontrol, it is important to provide some background
information regarding the issue. It is essential to answer the questions exposed
below to receive a proper support. Answering these points, will be helpful for
customer too, in order to understand the error and allow the maintenance staff to
fix the problems by itself.
MAIN QUESTIONS:
1 — Serial number of the Charging Station.
2 — Charging Station upgdated? Firmware version.
3 — Charging Station previously repaired?
4 — Particular configuration (f.e. power reduced)?
5 — Remote Connection?
6 — OCPP integrations activated?
7 — Any trouble during commissioning or installation?
Others:
8 — Clarifying pictures, videos or extra information
support@circontrol.com
to get
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