Motorola HMUG1080 User Manual page 73

Home Monitoring & Control System
Detecting your Motorola Home Monitor Controller screen is displayed.
There are several events that can cause this screen to be displayed:
1 USB connector is disconnected. Corrective action:
-Reconnect the Gateway USB cable to the same USB port to which it had previously
been connected.
-Exit the error screen.
-Restart the MHM program.
2 USB connector disconnected and reconnected. Corrective action:
-Exit the error screen.
-Restart the MHM program.
3 USB connector was switched to a different USB port. Corrective action:
-Reconnect the USB connector to the same USB port where it was originally
installed.
-Exit the error screen.
-Restart the MHM program
4 USB Gateway power was removed. Corrective actions:
-Reconnect the USB Gateway power.
-Exit the error screen.
-Restart the MHM program.
5 USB driver has been corrupted. Correcting the condition and/or restarting the MHM
program should clear this issue.
An error has occurred ... message is displayed and then the MHM program restarts.
This message is displayed with a series of messages. The first is a banner that reads: An
error has occurred! Closing Motorola Home Monitor. Please wait ... Then, a pop-up box is
displayed that reads: Motorola Home Monitor Error Detected with text that reads: An error
has occurred! Program will restart after 5 minutes. These messages are usually caused by
the power being removed from the USB Gateway while the MHM program is running. If the
power was removed and reinserted the MHM program should restart after a five minute
delay. If the power was not reinserted, then when the program attempts to restart and a
message that reads: Detecting your Motorola Home Monitor Controller is displayed.
Reconnect the power, exit this screen, and restart the MHM program manually.
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Issues and Solutions
MHM User Guide