Issues and Solutions
The MHM installation program could not detect your Motorola Home Monitor
USB Gateway screen is displayed during installation.
This message indicates that the MHM installation program cannot detect the USB Gateway.
Take the following steps if this condition occurs:
Verify that the blue LED on the USB Gateway is turned on.
-If the LED is on, go to step 4.
-If the LED is off, go to the next step.
Verify that the AC adapter is properly connected on the USB Gateway. The USB driver
is installed even if the USB Gateway is not plugged in.
If the USB Gateway is properly powered on but the LED is still off, verify that the AC
outlet is functional by plugging a lamp into the same AC outlet.
Verify that the USB Connector is inserted properly into the PC. Note: Once the
USB Gateway is installed on a specific USB port, it cannot be switched to a different
port without reinstalling the MHM program.
Exit this screen and restart the MHM program using the desktop icon.
The installation should continue and complete.
The MHM program freezes on a splash screen during installation.
After the USB driver is installed and the splash screen is displayed for the second time, the
installation freezes. Take the following steps if this condition occurs:
Wait at least two minutes.
Open the Windows Task Manager.
Select the Processes tab.
Select javaw.exe and then click End Process.
Restart your PC.
A video resolution error message is displayed during installation.
While installing the MHM program, a panel titled Video Resolution Error is displayed. The
text reads: Your display must be set to more than 256 colors in order for Motorola Home
Monitor to run! Click OK to close this panel and take the following steps to correct this
In Windows, select Start > Settings > Control Panel > Display.
Click the Settings tab.
Change the color quality setting from 256 colors to 16 bit, 24 bit, or 32 bit.
Click OK to apply your changes.
Double click the Motorola Home Monitor desktop icon and finish the installation.
Home Monitoring & Control System
MHM User Guide