Motorola HMUG1080 User Manual page 65

Home monitoring & control system usb gateway
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Home Monitoring & Control System
Door/Window sensor is displayed on the device list with a RED icon with a status of
no communication since ...
The door/window sensor was discovered and functions properly, but is reporting a status of
no communication since last x minutes. Take the following steps to correct this condition:
1
Check to see if the sensor LED turns on using the following procedure:
-Generate an opened or closed contact event.
-The LED should blink RED, blink GREEN, and then turn off.
-If the LED does not turn on, replace the batteries with a fresh pair. Be careful to
insert the batteries with the proper polarity.
2
Restart the MHM program and wait 15 to 20 minutes to see if the sensor icon turns
green.
3
Reposition the sensor to within five feet of the USB Gateway with a direct line of sight
from sensor antenna to USB Gateway antenna. Make sure that neither is close to any
metal object like a PC tower or electrical appliance.
4
Replace the batteries with a fresh pair since they may be discharged.
5
Go to the Discovery screen, delete the sensor, and rediscover it.
Temperature Sensor is displayed on the device list with a RED icon with a status of
no communication since ...
The temperature sensor was discovered and functioned properly, but is reporting a status
of no communication since last x minutes. Take the following steps to correct this condition:
1
Check to see if the sensor LED turns on by using the following procedure:
-Remove or insert the external temperature probe.
-The LED should blink RED, blink GREEN, and then turn off.
-If the LED does turn on, replace the batteries with a fresh pair. Be careful to insert
the batteries with the proper polarity.
2
Restart the MHM program and wait 15 to 20 minutes to see if the sensor icon turns
green.
3
Reposition the sensor to within five feet of the USB Gateway with a direct line of sight
from sensor antenna to USB Gateway antenna. Make sure that neither is close to any
metal object like a PC tower or electrical appliance.
4
Replace the batteries with a fresh pair since they may be discharged.
5
Go to the Discovery screen, delete the sensor, and rediscover it.
56
Issues and Solutions
MHM User Guide

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