Motorola HMUG1080 User Manual page 63

Home Monitoring & Control System
Wireless camera is displayed on the device list with a RED icon with a status of
No communications with device.
The wireless camera was discovered and functioned properly, but is reporting a status of
No communication with device. Take the following steps to correct this condition:
1 Disarm the system.
2 Select the wireless camera from the drop down menu.
3 Verify that there is no image from the camera. If you see an image from the camera,
restart the MHM program.
4 Verify that the Wireless Camera LED is on.
If the LED is on:
-Move the camera closer to the USB Gateway so that both are within a direct line of
sight and neither is close to any metal objects like a PC tower or electrical
appliance.
-If batteries are used, try the AC adapter since the batteries may be discharged.
-Try restarting the MHM program.
-Go to Discovery, delete the camera, and re-discover it.
If the LED is not on:
-If batteries are used:
Verify that the switch is in the on position.
Try the AC adapter since the batteries may be discharged.
-If the AC adapter extension cable is used, remove the extension cable and use the
AC adapter directly.
-If the AC adapter is used without the extension:
Verify the connection into the camera.
Verify the connection into the AC outlet.
Plug a lamp into the AC outlet to verify that AC outlet works.
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Issues and Solutions
MHM User Guide