Motorola HMUG1080 User Manual

Home monitoring & control system usb gateway.
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   Summary of Contents for Motorola HMUG1080

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    Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Home Monitoring & Control System MHM User Guide...

  • Page 3

    The customer should understand that all wireless transmissions may be subject to interception and that data transmission over the Internet cannot be guaranteed to be 100% secure. As a result, Motorola cannot ensure or warrant the security of any video or data transmitted by or through this product, whether or not transmitted via the Internet, and the customer uses such product at his or her own risk.

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    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.

  • Page 5

    This Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from Motorola or an authorized Motorola reseller, and (B) for the Product (excluding Software), for a period of one (1) year from the date of purchase from Motorola or from an authorized Motorola reseller.

  • Page 6: Table Of Contents

    General RF consideration ...19 USB Gateway ...19 Wireless Camera ...19 Sensors...20 Working with the Motorola Home Monitor Program ___________ 21 USB Gateway LED Description...21 Logging into the Motorola Home Monitor Program ...22 Exiting the Motorola Home Monitor Program ...22 Control Panel ...23 Wireless and Wired Camera Control ...24...

  • Page 7: Table Of Contents

    Home Monitoring & Control System Water Sensor Control ...30 Arming/Disarming ... 30 Retrieve Event ... 31 Door/Window Sensor Control ...32 Arming/Disarming ... 32 Retrieve Event ... 33 Event Setup ____________________________________________ 34 Setup an Event Action ... 35 Update an Event Action ... 36 Remove an Event Action ...

  • Page 8: Table Of Contents

    Operational Issues and Solutions ...63 Hardware Issues and Solutions ...65 Frequently Asked Questions (FAQ)_________________________ 66 Contact Us and Help _____________________________________ 69 Updating Software ...69 Contact Us ...69 Product Registration ...69 E-mail Support ...69 Glossary _______________________________________________ 70 Home Monitoring & Control System MHM User Guide...

  • Page 10: Requirements, How It Works, Introduction

    Administrative Rights on Windows 2000 and Windows XP How It Works The Motorola Home Monitor (MHM) program is the heart of your Motorola Home Monitor & Control System. You manage the various cameras and sensors with the MHM program. For example, if you would like to see what your dog is barking at while at your desk, log in to the MHM program to see your dog with your wireless camera.

  • Page 11: Installing Software And Hardware, Installation

    Install your system with these simple steps: Insert the installation CD to guide you through installing your Motorola Home Monitor (MHM) program on your computer and activating your hardware. The set up wizard helps you configure the software on your computer and indicates when you should physically attach the USB Gateway.

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    From the Select Program Folder window, either accept the default name or type a new one, and then click Next to begin the file installation. Once complete, the “Install Motorola Home Monitor hardware and driver” window is displayed: Home Monitoring & Control System...

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    Home Monitoring & Control System Do not click Next and do not exit the installation sequence yet. Instead, carefully remove the back cover from the USB Gateway before continuing with the software installation. Plug the USB cable from the USB Gateway to the USB port on your computer. The USB port on your computer is usually marked with the USB symbol.

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    Refer to your Operating system’s section below for details. – Windows Me USB Driver Installation – Windows 2000 USB Driver Installation – Windows XP USB Driver Installation Home Monitoring & Control System ® Plug and Play feature MHM User Guide...

  • Page 15: Windows Me Usb Driver Installation

    Home Monitoring & Control System Windows Me USB Driver Installation 11 Once you have inserted the USB cable and powered the USB Gateway, the operating system installs the drivers for you. Once finished, the “First part of installation is complete” window is displayed: 12 Click OK to automatically reboot your computer.

  • Page 16: Windows 2000 Usb Driver Installation

    From the Found New Hardware Window, click Next. The “Install Hardware Device Drivers” window is displayed: Select Search for a suitable driver for my device (recommended) and click Next. The “Locate Driver Files” window is displayed: Select CD-ROM drives and click Next. Home Monitoring & Control System MHM User Guide...

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    Home Monitoring & Control System The “Driver Files Search Results” window is displayed: Once the file is found, click Next. The “Completing the Found New Hardware Wizard” window is displayed: Click Finish. Installation MHM User Guide...

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    Installation Return to your “Install Motorola Home Monitor hardware and driver” window and click Next when ready. The “Software installation was successful” window is displayed. Click Finish. Proceed to Device Discovery Wizard Home Monitoring & Control System to complete your installation.

  • Page 19: Windows Xp Usb Driver Installation

    Home Monitoring & Control System Windows XP USB Driver Installation From the “Found New Hardware Wizard” window, select Install the software automatically (Recommended) and click Next. Once the file is found, the “Completing the Found New Hardware Wizard” window is displayed: Click Finish.

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    Installation Return to your “Install Motorola Home Monitor hardware and driver” window and click Next when ready. The “Software installation was successful” window is displayed. Click Finish. Proceed to Device Discovery Wizard Home Monitoring & Control System to complete your installation.

  • Page 21: Device Discovery Wizard

    Home Monitoring & Control System Device Discovery Wizard The introductory Motorola setup wizard window is displayed. Click Next. Read about connecting devices. You can now thread all the cables (including a Wired Camera, if you have it) through the bottom of the back cover of the Gateway and replace it.

  • Page 22: E-mail (smtp) Setup, Determine Your E-mail (smtp) Server Name

    Click the Servers tab. Write down your Outgoing mail server (SMTP), for example smtp.companyname.net. This server name must be entered into the Motorola Home Monitor software by clicking on the Event Setup button in the Motorola Home Monitor program. Click Cancel and then Close.

  • Page 23: Configure The Mhm Program With Your Smtp Information, Configure A Profile

    Once you have located your STMP information, you can now use that information to configure the MHM program to send e-mail using your ISP’s e-mail account service. Return to the Motorola Home Monitor program and click Event Setup from the main menu of the MHM program.

  • Page 24: Outgoing E-mail Smtp Server List

    The following list provides the SMTP server information for some ISPs. Adelphia smtp.blk.adelphia.net AT&T Worldnet mailhost.att.net BellSouth mail.rdu.bellsouth.net Comcast smtp.comcast.net Time Warner RoadRunner smtp-server.nc.rr.com Home Monitoring & Control System AT&T smtp1.attglobal.net Bellatlantic.net smtpout.bellatlantic.net Charter Pipeline smtp.charter.net Cox Communications smtp.east.cox.net smtp.central.cox.net smtp.west.cox.net smtp.cox-internet.com...

  • Page 25: Disabling Hibernation Mode On Windows Me

    Home Monitoring & Control System Disabling Hibernation Mode on Windows Me Click Start > Settings > Control Panel and double-click Display. Select the Screen Saver tab. Click Settings. Installation MHM User Guide...

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    The “Power Options Properties” window is displayed: Select Always On from the Power schemes drop down menu. Change Turn off hard disks to Never. Change System stand by to Never. Click OK to save your changes. Home Monitoring & Control System MHM User Guide...

  • Page 27: Uninstall The Mhm Program

    Home Monitoring & Control System Uninstall the MHM Program Click Start > Programs > Motorola Home Control (or Start > All Programs > Motorola Home Control or something similar, depending on which Windows version you are using). Click Uninstall Motorola Home Monitor.

  • Page 28: General Rf Consideration, Usb Gateway, Wireless Camera, Best Practices For Wireless Performance

    General RF consideration The Motorola Home Monitoring & Control system uses two RF channels for communication and control of devices. One is the 2.4 GHz band for transmission of video and the other is 418 MHz band for the control channel.

  • Page 29: Sensors

    Home Monitoring & Control System In most cases once the camera position is optimized for 2.4 GHz (video signal) the control channel (418 MHz UHF) will perform well. The 2.4 GHz frequency is also absorbed by water mass. In most cases this means people moving between the camera and the gateway.

  • Page 30: Usb Gateway Led Description, Working With The Motorola Home Monitor Program

    Working with the MHM Program Working with the Motorola Home Monitor Program Use your Motorola Home Monitor program to view video, manage sensors, or turn on and off devices. If you use a power save feature on your computer, your MHM program discontinues monitoring when the computer switches into a power save mode.

  • Page 31: Logging Into The Motorola Home Monitor Program, Exiting The Motorola Home Monitor Program

    Once you have successfully installed your USB Gateway, you can launch the Motorola Home Monitor program by clicking the desktop icon Use the Program menu by clicking Start > Programs > Motorola Home Monitor > Motorola Home Monitor. Exiting the Motorola Home Monitor Program To ease compatibility problems, it is recommended that you exit the MHM program before you unplug the USB Gateway from the computer.

  • Page 32: Control Panel

    Home Monitoring & Control System Control Panel Once the Motorola Home Monitor (MHM) program is launched, the Control Panel window is displayed from which you control your devices. When you start using the MHM program, the Control Panel is the first window that you see.

  • Page 33: Wireless And Wired Camera Control, Choose A Camera, Take A Picture, Record A Video

    Home Monitoring & Control System Working with the MHM Program Wireless and Wired Camera Control The wired and wireless cameras allow you to view different areas using your MHM program. They also can be configured to capture images or videos whenever they detect movement.

  • Page 34: Arm/disarm Camera

    Schedule drop-down menu and then click Arm. To disarm all sensors and cameras, click “System Not Armed.” Home Monitoring & Control System . The Status line updates to state: . The Status line updates to state: MHM User Guide...

  • Page 35: Adjust Camera Settings

    Home Monitoring & Control System Adjust Camera Settings From the Control Panel window click the large edit button underneath the camera name, , to adjust the settings for the device selected. The Camera setting window is displayed (Wired and Wireless cameras operate in the same manner):...

  • Page 36: Event Setup, Retrieve Picture Or Video

    Working with the MHM Program Home Monitoring & Control System Event Setup To trigger the camera to take a picture or video, refer to Event Setup for further details. Retrieve Picture or Video When the camera is armed and detects an event, it stores pictures or videos in the Archive.

  • Page 37: Temperature Sensor Control

    Home Monitoring & Control System Temperature Sensor Control The Temperature Sensor measures temperature changes ranging between 14ºF to 104ºF (-10ºC to 40ºC). The External Temperature Probe, also immersible, extends the range of temperature monitored to -40ºF and 140ºF (-40ºC and 60ºC). The Temperature Sensor enables you to monitor the temperature of many environments such as a nursery, greenhouse, computer room, bedroom, or a wine cellar.

  • Page 38: Arming/disarming, Retrieve Event

    Retrieve Event When the Temperature Sensor is configured in event, it sends an event marker to the Archives. Refer to Home Monitoring & Control System . The Status line updates to state: . The Status line updates to state: Event...

  • Page 39: Water Sensor Control, Arming/disarming

    Home Monitoring & Control System Water Sensor Control From the Control Panel window in the Edit column, click selected device. The Water Sensor window is displayed: Item Description Sensor Name Rename the sensor. Power Mode Select Normal or Save to change the power setting.

  • Page 40: Retrieve Event

    If properly powered, try re-discovering the sensor or repositioning it. Retrieve Event When the Water Sensor is configured in sends an event marker to the Archives. Refer to Home Monitoring & Control System Event Setup, is armed and detects an event, it Archives for further details.

  • Page 41: Door/window Sensor Control, Arming/disarming

    Home Monitoring & Control System Door/Window Sensor Control The Door/Window Sensor is referred to within the MHM program as the Contact Sensor. From the Control Panel window in the Edit column, click selected device. The Contact Sensor setting window is displayed:...

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    Retrieve Event When the Door/Window Sensor is configured in event, it sends an event marker to the Archives. Refer to Home Monitoring & Control System . The Status line updates to state: Event Setup, is armed and detects an Archives for further details.

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    Working with the MHM Program Event Setup Your Motorola Home Monitor system can be automated to capture events by your sensors and cameras. One device can trigger another as well, extending your security options. For example, if your Door/Window Sensor is triggered, that in turn can enable your Wireless Camera to record the event.

  • Page 44: Setup An Event Action

    Sensor Device, then you could activate a camera as the Action Device. This way, when the sensor is triggered, a camera will record the event. If you do not want another device triggered, be sure None is selected. Home Monitoring & Control System MHM User Guide...

  • Page 45: Update An Event Action, Remove An Event Action

    Home Monitoring & Control System If you selected a device at Choose Action Device, select the action you wish performed by that device from the Choose Action drop-down menu. Otherwise, be sure None is selected. If you wish to be notified by the event, select a profile from the Notify drop-down menu.

  • Page 46: Notification Setup, Smtp (e-mail) Setup

    If your server requires authentication, select the checkbox and enter the necessary information. The Account Name and Password are for your Authentication Server, if using one. Click OK when finished. You are now able to set up profiles to send event notifications. Home Monitoring & Control System MHM User Guide...

  • Page 47: Profile Setup

    Home Monitoring & Control System Profile Setup You can set up different profiles (methods of communication) here. For example, you can set up an e-mail and an e-mail-ready cell phone profile, to ensure that when something occurs, you are notified.

  • Page 48: Edit A Profile

    Use this procedure to alter existing profiles. Click Event Setup from the main menu. Click Edit Profiles. Highlight the profile, re-type the correct e-mail address and click Update. Click Done to exit. Home Monitoring & Control System MHM User Guide...

  • Page 49: Archives

    Home Monitoring & Control System MHM Archives Archives The Archive acts as a storehouse for the events generated by your Motorola Home Monitor and Control system. Each image, video clip, or sensor event stored in the archive folder is represented by a thumbnail image.

  • Page 50: View An Event, Delete An Event

    Select an event by clicking its check box. Or, choose Select All from the menu at top to select every event on the current page. Click to delete the selected events. A warning prompt is displayed. Click Yes to delete the events. Home Monitoring & Control System to play the MHM User Guide...

  • Page 51: Discovering New Hardware, Discover New Devices

    Gateway), the unit requires activation. Use the following procedure to discover Motorola Home Monitoring and Control System devices: Log in to your MHM program, Start > Programs > Motorola Home Monitor > Motorola Home Monitor. From the main window, click Click Locate and press the Discovery buttons on your wireless devices.

  • Page 52: Remove A Device

    Locate the device you wish to remove from the MHM system and click the associated trash can icon to remove it. A confirmation message appears. Click Yes to remove the device. The device is no longer available for monitoring or control. Home Monitoring & Control System MHM User Guide...

  • Page 53: Wi-fi Avoidance

    From the main window, click In the Wi-Fi Information area, select the channel that your Wi-Fi network uses. For example, the default channel for Motorola’s WR850G Wireless Router is Channel 11. You would then select Channel 11 from the menu so that the MHM program uses other channels for its wireless communications.

  • Page 54: Audio/video Output

    Note: By default, when the MHM program is inactive and a camera is connected to wired port 1 (CAM1) on the USB Gateway, the monitored image will still be seen on the TV or VCR. Home Monitoring & Control System MHM User Guide...

  • Page 55: Event Log, Clear Event Log

    The Event Log saves and presents a history of all events that have been recorded by your Motorola Home Monitor program. The event log provides a simple way to for you to review all sensor and camera activity that has taken place during unattended operation. The Event Log is also useful for helping to diagnose problems with the system.

  • Page 56: Notification Of Mhm Events On Your Cellular Telephone, Cingular, Tmobile/voicestream, Verizon, At&t, Sprint, Nextel

    You can setup your cellular telephone to receive text and image event notification from your Motorola Monitoring and Control System. Procedures vary slightly for different cellular telephone service providers. The list below is provided for your reference for some cellular providers.

  • Page 57: Issues And Solutions, Installation Issues And Solutions

    Home Monitoring & Control System Issues and Solutions Use this section to solve any issues you might have with your Motorola Home Monitoring and Control system. This section is subdivided into the following major topics: Installation Issues and Solutions Discovery Issues and Solutions...

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    While installing the MHM program, a panel titled Video Resolution Error is displayed. The text reads: Your display must be set to more than 256 colors in order for Motorola Home Monitor to run! Click OK to close this panel and take the following steps to correct this condition.

  • Page 59: Discovery Issues And Solutions

    Home Monitoring & Control System Discovery Issues and Solutions Wired camera cannot be discovered. Verify that the wired camera is properly connected to one of the CAM ports on the back the USB Gateway. If you are using the 60-foot wired camera extension cable, connect the wired camera directly to the USB Gateway and retry Discovery.

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    -If the Sensor still fails to attempt registration, perform a reset using the following steps. Remove the battery cover from the sensor. Depress the Discovery button on the sensor. Replace the battery cover with the Discovery button still depressed. Release the Discovery button. Re-attempt Discovery. Home Monitoring & Control System MHM User Guide...

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    Home Monitoring & Control System Issues and Solutions Sensor can not be discovered and fails registration. If the MHM program is in Discovery mode and the Discovery button is pressed on a sensor, the registration in progress message is seen above the Discovery device list, but the device is not discovered and the message Registration failed is seen below the Discovery device list.

  • Page 62: Control Panel Issues And Solutions

    Check the connection to the camera on the rear of the USB Gateway. If the 60-foot extension cable is used, remove it to eliminate it as a source of the problem. Go to Discovery, delete the camera, and re-discover it. Home Monitoring & Control System MHM User Guide...

  • Page 63

    Home Monitoring & Control System Wireless camera is displayed on the device list with a RED icon with a status of No communications with device. The wireless camera was discovered and functioned properly, but is reporting a status of No communication with device. Take the following steps to correct this condition: Disarm the system.

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    -Adjust the brightness. -Adjust the contrast. Adjust the camera position. The camera should not be positioned towards a bright area such as a window or light. Decrease the lighting in the room. Home Monitoring & Control System MHM User Guide...

  • Page 65

    Home Monitoring & Control System Door/Window sensor is displayed on the device list with a RED icon with a status of no communication since … The door/window sensor was discovered and functions properly, but is reporting a status of no communication since last x minutes. Take the following steps to correct this condition: Check to see if the sensor LED turns on using the following procedure: -Generate an opened or closed contact event.

  • Page 66

    PC tower or electrical appliance. Replace the batteries with a fresh pair since they may be discharged. Go to the Discovery screen, delete the sensor, and rediscover it. Home Monitoring & Control System MHM User Guide...

  • Page 67: Archive Issues And Solutions

    If you want to keep your existing archived images, then go to the directory where the program is installed. The default path is C:\Program Files\Motorola Home Monitor. Then, go to subdirectory \data\archive and copy images and video clips to a backup location for external viewing.

  • Page 68: Event Setup Issues And Solutions

    -Verify that the event desired is properly configured in event setup. The entry with the camera as the sensor device should also include the camera as the action device. The entry should have the action set to capture video. Home Monitoring & Control System MHM User Guide...

  • Page 69

    Home Monitoring & Control System Archive opened or closed event message is not seen from a door/window sensor. This occurs when you are expecting an opened or closed event message in the archives from a door/window sensor and no event is displayed.

  • Page 70

    -The sensor must be functioning. On the control panel page verify that the sensor transition can be seen in the device list status column. This is updated every 15 – 20 minutes. Home Monitoring & Control System MHM User Guide...

  • Page 71: Remote Notification Issues And Solutions

    Home Monitoring & Control System Issues and Solutions Remote Notification Issues and Solutions Failed e-mail notification messages in Event Log. Failed notification messages can occur for a variety of reasons, including incorrect SMTP information, incorrect username and password, or network connectivity issues.

  • Page 72: Operational Issues And Solutions

    While restarting the MHM program a panel titled Video Resolution Error is displayed. The text reads: Your display must be set to more than 256 colors in order for Motorola Home Monitor to run! Click OK to close this panel. This happens if the display resolution has been changed to 256 colors after the MHM program has been installed.

  • Page 73

    This message is displayed with a series of messages. The first is a banner that reads: An error has occurred! Closing Motorola Home Monitor. Please wait … Then, a pop-up box is displayed that reads: Motorola Home Monitor Error Detected with text that reads: An error has occurred! Program will restart after 5 minutes.

  • Page 74: Hardware Issues And Solutions

    Wi-Fi Avoidance to the same channel number Cordless phone is noisy when the MHM program is running. The Motorola Home Monitoring and Control wireless cameras use the same frequency (2.4 GHz) that most cordless phones use. If the channel used for video transmission from the MHH camera is the same as the phone, the cordless phone encounters excessive of noise.

  • Page 75: Frequently Asked Questions (faq)

    Home Monitoring & Control System Frequently Asked Questions (FAQ) I see the following message during MHM software installation for the USB Driver with Windows XP: Has not passed LOGO Testing. Currently there is an open issue in Windows XP where a message is displayed during the...

  • Page 76

    (3-wired cameras, 6-wireless cameras, 8-sensors). If you want to discover a new device, then you must first delete an existing device. Home Monitoring & Control System MHM User Guide...

  • Page 77

    Home Monitoring & Control System What happens when don’t know is selected as the channel in the Wi-Fi Info section? If you select don’t know rather than a Wi-Fi channel, then the wireless cameras are free to operate in any part of the Wi-Fi band and may disrupt a Wi-Fi network if one is in use.

  • Page 78: Contact Us And Help, Updating Software, Contact Us, Product Registration, E-mail Support

    For online help, click Help for definitions and troubleshooting scenarios. Updating Software Use the Program menu by clicking Start > Programs > Motorola Home Monitor > Motorola Updates. Follow the directions to download the latest software for your operating system. You must have an active Internet connection for this service.

  • Page 79: Glossary

    Home Monitoring & Control System Glossary Bandwidth The transmission capacity of a medium in terms of a range of frequencies. Greater bandwidth indicates the ability to transmit more data over a given period of time. Bits Per Second Broadband A communications medium that can transmit a relatively large amount of data in a given time period.

  • Page 80

    See also router. Graphical User Interface IEEE The Institute of Electrical and Electronics Engineers, Inc. (http://www.ieee.org) is an organization that produces standards, technical papers, and symposiums for the electrical and Home Monitoring & Control System MHM User Guide...

  • Page 81

    Home Monitoring & Control System electronic industries and is accredited by ANSI. 802.11b and 802.11g are examples of standards they have produced. Internet A worldwide collection of interconnected networks using TCP/IP. IP Address A unique 32-bit value that identifies each host on a TCP/IP network.

  • Page 82

    Simple Mail Transfer Protocol is a standard Internet protocol for transferring e-mail. Static IP Address An IP address that is permanently assigned to a host. Normally, a static IP address must be assigned manually. The opposite of Dynamic IP Address. Home Monitoring & Control System MHM User Guide...

  • Page 83

    Home Monitoring & Control System TCP/IP The Transmission Control Protocol/Internet Protocol suite provides standards and rules for data communication between networks on the Internet. It is the worldwide Internetworking standard and the basic communications protocol of the Internet. UPnP Universal Plug and Play Universal Serial Bus is a computer interface for add-on devices such as printers, scanners, mice, modems, or keyboards.

  • Page 84

    Visit our website at: www.motorola.com/homemonitoring 506229-001 08/04 MGBI...

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