Mercedes Me Connect - Mercedes-Benz Metris Operator's Manual

Activated Mercedes me connect services
R
Selected service in the voice dialog system
R
%
A request for consent to data transmission is
only made if the corresponding Mercedes me
connect service has not been activated.
Data tr Dat a transmission when Mer ansmission when Mercedes me connect
services ar ser vices are no e not activ t activat ated ed
If no Mercedes me connect services are activated
and the data protection query has been con rmed,
the following data will be transferred:
Vehicle identi cation number
R
Time of the call
R
Reason for the initiation of the call
R
Con rmation of the data protection prompt
R
Vehicle country code
R
Call number of the communication platform
R
installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
R
If the Accident and Breakdown Management selec-
tion has been made via the voice dialog system
and no service has been activated, but the data
protection query has been con rmed, the following
data can be additionally requested from the vehicle
by the Mercedes-Benz customer center:
Current vehicle location
R
If the data protection request has been declined,
the following data will be transferred to enable tar-
geted advice and a smooth service:
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Vehicle country code
R
Call number of the communication platform
R
installed in the vehicle
Dat Data tr a transmission when Mer ansmission when Mercedes me connect
ser services ar vices are activ e activat ated ed
Only in the second step, only for the respective
activated services, further case-speci c data is
transmitted in order to enable an optimal service.
An overview of the transmitted data can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me portal: https://
me.secure.mercedes-benz.com
Data pr Dat
The data transmitted as part of the call will be
deleted from the transmitting systems once the
call has been completed, provided they are not
used for other activated Mercedes me connect
services.
The case-related data will be processed and stored
cedes me connect
in the Mercedes-Benz customer center and, if nec-
essary for case processing, forwarded to the
service partners commissioned by the Mercedes-
Benz customer center. Please refer to the data pro-
tection information on the Mercedes me website
at https://www.mercedes.me or in the recorded
message immediately a er the call to the
Mercedes-Benz customer center has been set up.
%

Mercedes me connect

Mer
Inf Infor ormation about Mer
%
Mercedes me connect consists of a variety of
services.
Mercedes me connect Accident and Breakdown
Management and the Mercedes-Benz emergency
call center are available to you around the clock.
You will nd the breakdown call button and the
SOS button in the vehicle's overhead control panel
(
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, call the
national emergency services rst using the stand-
ard national emergency service phone numbers. In
emergencies, you can also use the emergency call
system (
Observe the conditions of use for Mercedes me
connect and other services. These can be
cedes me connect
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Mercedes me 149
a processing ocessing
The recorded message is not available in every
country.
cedes me connect
mation about Mercedes me connect cedes me connect
Mercedes me connect or individual Mercedes
me connect services are not available in every
country. Contact an authorized Mercedes-
Benz Center to nd out whether these func-
tions are available in your country.
page 148).
page 185).
/
149