Mercedes Me Connect - Mercedes-Benz Sprinter Operating Instructions Manual

182 Mercedes me
Set language for the multimedia system
R
Call number of the communication platform
R
installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
R
If a call was made via the multimedia system after
automatic accident or breakdown detection, the
following data is also transmitted:
Current mileage and maintenance data
R
Current vehicle location
R
If the Accident and Breakdown Management selec-
tion has been made via the voice dialog system
and no service has been activated, but the data
protection query has been confirmed, the following
data can be additionally requested from the vehicle
by the Mercedes-Benz customer center:
Current vehicle location
R
If the data protection request has been declined,
the following data will be transferred to enable tar-
geted advice and a smooth service:
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Vehicle country code
R
Set language for the multimedia system
R
Call number of the communication platform
R
installed in the vehicle
Data transmission when Mercedes me connect
services are activated
Only in the second step, only for the respective
activated services, further case-specific data is
transmitted in order to enable an optimal service.
An overview of the data transmitted can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me Portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted as part of the call will be
deleted from the transmitting systems once the
call has been completed, provided they are not
used for other activated Mercedes me connect
services.
The case-related data will be processed and stored
in the Mercedes-Benz customer center and, if nec-
essary for case processing, forwarded to the
service partners commissioned by the Mercedes-
Benz customer center. Please refer to the data pro-
tection information on the Mercedes me website
at https://www.mercedes.me or in the recorded
message immediately after the call to the
Mercedes-Benz customer center has been set up.
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The recorded message is not available in every
country.

Mercedes me connect

Information about Mercedes me connect
%
Mercedes me connect or individual Mercedes
me connect services are not available in every
country. Contact an authorized Mercedes-
Benz Center to find out whether these func-
tions are available in your country.
%
Please note that product scopes can vary
depending on the model series, year of pro-
duction and equipment, as well as between
private and commercial user accounts.
Mercedes me connect comprises a number of
services.
Using the multimedia system or the overhead con-
trol panel, you can use the following services, for
example:
Accident and Breakdown Management (Break-
R
down call button or the situation-dependent
display in the multimedia system)
Emergency Call System (automatic emergency
R
call and SOS button)
Mercedes me connect Accident and Breakdown
Management and the Mercedes-Benz emergency
call center are available to you around the clock.
You will find the breakdown call button and the
SOS button in the vehicle's overhead control panel
( page 180).
/
You can also call the Mercedes-Benz Customer
Center using the multimedia system
( page 180).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, call the
national emergency services first using the stand-
ard national emergency service phone numbers. In
emergencies, you can also use the Emergency Call
System ( / page 226).
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com