176 Mercedes Pro; Information About Mercedes Pro (Mercedes Me); Information About Mercedes Pro Connect (Mercedes Me Connect); Making A Call Via The Overhead Control Panel - Mercedes-Benz Sprinter Operating Instructions Manual

176 Mercedes PRO

Information about Mercedes PRO (Mercedes
me)
Mercedes-Benz Vans vehicles support the follow‐
ing telematics solutions depending on what is
selected:
Mercedes PRO
R
Mercedes me
R
When you log in with a user account to the
Mercedes PRO portal or Mercedes me Portal,
then services and offers from Mercedes-Benz
Vans will be available to you.
Availability is country-dependent. You can check
the availability of Mercedes PRO in your country
at the following page: http://www.mercedes.pro
You can check the availability of Mercedes me in
your country at the following page: http://
www.mercedes.me
For more information on Mercedes PRO or
Mercedes me contact an authorized Mercedes-
Benz Center or visit the Mercedes PRO Portal or
Mercedes me Portal.
Information about Mercedes PRO connect
(Mercedes me connect)
Amongst others, Mercedes PRO connect or
Mercedes me connect provide the following serv‐
ices:
Accident and breakdown management
R
(breakdown assistance call button or auto‐
matic accident or breakdown detection) as a
supplement to the emergency call system
Use the breakdown assistance call button in
the overhead control panel to make a call to
the Mercedes-Benz Customer Center
( page 176).
/
Emergency Call System
R
Use the G button (SOS button) in the
overhead control panel to make a call to the
Mercedes-Benz emergency call center
( page 176).
/
The Mercedes-Benz Customer Center and the
Mercedes-Benz emergency call center are availa‐
ble for you around the clock for the use of the
services.
Please note that Mercedes PRO connect, or
Mercedes me connect, is a Mercedes-Benz
service. In emergencies, always call the national
emergency services first using the standard
national emergency service phone numbers. In
emergencies, you can also use the Emergency
Call System ( page 206). Observe the legal
/
requirements for the country in which you are
staying.
The following conditions must be met to use
Mercedes PRO connect or Mercedes me connect
services in the vehicle:
You have access to a GSM network
R
The contract partner's GSM network cover‐
R
age is available in the respective region
The ignition is switched on, so that vehicle
R
data can be transferred automatically

Making a call via the overhead control panel

1
Breakdown assistance call button
2
Release catch for the cover on the G but‐
ton (SOS button)
3
G button (SOS button)
To make a breakdown assistance call:
#
press button 1.
To make an emergency call: press the
#
release catch for the cover on G button
2 briefly to open.
Press and hold G button
#
one second.
An emergency call can still be triggered when a
breakdown assistance call is active. This has pri‐
ority over all other active calls.
3 for at least