Christie IMB User Manual page 108

Troubleshooting
Problem
I cannot access the TPC. How do I access
the web interface and what is the user
name and password?
Why are the Control, System, and About
menus the only menus that appear on
projector touch panel controller (TPC)?
What are the benefits of using the eSATA
port to ingest content?
Why are the new features not appearing on
the web interface after I have updated my
Christie IMB software?
Why am I unable to marry a Christie IMB
and a Link Decryptor at the same time?
I enabled RealD 3D EQ or Dolby color
correction. Why does the Value column for
these features on the System screen
indicate FALSE?
96
1. Press the Emergency Start button on the PIB faceplate.
2. Connect one end of an Ethernet cable to a computer and the
other end to the PIB Ethernet port.
3. Open an internet browser and then enter the projector IP
address in the address field. Press Enter.
4. Click Login.
5. In the user name field, enter EmergencyUser and in the
password field, enter cdsclub.
6. Click Log In.
• If the IP address for the NAS device is incorrect, a network conflict
occurs and the Christie IMB cannot to communicate with the TPC
and verify the log in credentials. To correct this issue:
• Disconnect the Ethernet cable connecting the NAS device to
the Christie IMB.
• On the TPC, tap Menu > Christie IMB > IMB Network.
• Correct the IP address and then tap Save.
• Reconnect the Ethernet cable.
• This issue can also occur when you log in to the projector and it is
in standby mode and then you move the Christie IMB to full power
mode. To see all of the Christie IMB menus, log out and then log in
again.
Using the eSATA port to ingest content is faster than using the USB
port. However, you might need to restart the Christie IMB so the data
on the eSATA hard drive is recognized.
Typically, ingest drives provided by distributors have a SATA
connection. The Christie IMB ingest port uses an eSATA connection.
To connect a device with a SATA connection to the Christie IMB
requires eSATA-to-SATA cable.
Refresh or restart your internet browser after an upgrade to view
new features.
This feature is not supported by backplanes that are version 3.2.1 or
older.
To determine your backplane version, run a projector interrogation
and look in the interrogaTemp.txt file for the BackplaneInfo entry.
To use the Link Decryptor on a newer backplane, select the Link
Decrypter check box on the Config 2 Channel Setup screen.
If you added a license file to enable RealD 3D EQ or Dolby color
correction, the feature will be active when you next play content
even if the Value column indicates FALSE.
Restart the Christie IMB to update the information in the Value
column.
Resolution
Christie Integrated Media Block User Manual
020-100845-05 Rev. 1 (08-2013)