Tech Support File - NetModule NB3710 User Manual

NB3710
User Manual for NRSW version 4.4
Tech Support
You can generate and download a tech support file here. We strongly recommend providing this file
when getting in touch with our support team, either by e-mail or via our on-line support form, as it
would significantly speed up the process of analyzing and resolving your problem. Log files can be
viewed a downloaded and reset here. Please study them carefully in case of any issues. Various tools
reside on this page for further analysis of potential configuration issues.
HOME INTERFACES
System
Settings
Time & Region
Reboot
Authentication
User Accounts
Remote Authentication
Software Update
Software Update
Modem Firmware Update
Software Profiles
Configuration
File Configuration
Factory Configuration
Troubleshooting
Network Debugging
System Debugging
Tech Support
Keys & Certificates
Licensing
Legal Notice
NetModule Router Simulator
Hostname NB1600
Software Version 4.4.0.103
© 2004-2020, NetModule AG
It is possible to trace any IP interface and inspect individual packet flows between hosts. This can be
achieved by logging onto the box and start a network packet capture by using the tool tcdump. We
recommend to use the -n switch to bypass name resolution (e.g. tcpdump -n -i lan0). You may also
generate a dump in PCAP format using the Web Manager, download it to your computer and perform
further inspections with Wireshark (available at www.wireshark.org).
ROUTING FIREWALL VPN SERVICES
Tech Support
You can generate and download a tech support file here.
We strongly recommend to provide this when getting in touch with our support team
(either by E-Mail or via our online support
resolving your problem.
Exclude secrets:
Encrypt file:
Download
Figure 5.58.: Tech Support File
182
SYSTEM
form) as it would significantly speed up the process of analyzing and
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