ADIC Scalar Reference Manual page 75

Scalar DLC
Table 4-19 Ticket Device, Library, and Client Areas
Name Operation
Is the problem Select
related to a
specific client
The Ticket Service Code dialog establishes the service code associated with the problem.
Figure 4-19 Ticket Service Code
Refer to table below for an explanation of the selections.
Table 4-20 Ticket Service Code Areas
Name Operation
Select the Select
Service Code
for the
problem
The Ticket Summary dialog contains selected information from the previous dialogs. The wizard
assembles the data and requires a verification.
Main Menu Bar
Select the client from the combo box if the problem related
with a client.
Do not know means the code is unknown.
Unscheduled Repair means an unexpected repair is required.
Scheduled Repair means a pre-arranged time has been
allocated for the repair.
Information Call means information is sent to ATAC.
Customer Resp. means the problem is caused or belongs to the
customer.
Preventive Maint. means routine preventive maintenance is
scheduled.
Installation means the ticket is generated to notify ATAC about
the installation of the system.
De-Installation means the ticket is generated to notify ATAC
about a system de-installation.
EC/Field Bill means a service call is the result of an EC/Field
build installation.
Feature Code Change means a new feature or function is
added to the system.
Description
Description
4-15