ADIC Scalar Reference Manual page 74

Table 4-18 Ticket Category Areas
Name Operation
Select a Select
problem
category that
describes the
problem
Did the Select
problem occur
once or
repeatedly?
The Ticket Device, Library, and Client dialog selects the problematic device, details the location of
the logical library that contains the device, and identifies the associated client.
Figure 4-18 Ticket Device, Library, and Client
The Ticket Device, Library, and Client dialog continues the technical support process. Refer to table
below for an explanation of the selections.
Table 4-19 Ticket Device, Library, and Client Areas
Name Operation
Select the device Select
where the
problem is
Select the logical Select
library where the
device is located
4-14
Do not know means the problem category is unknown.
Operator means the problem source is an operator error.
Hardware means the problem source is a hardware error.
Firmware means the problem source is a software error.
Service call means the user has asked for service help.
Configuration means the problem source is an incorrect system
configuration.
Statistical means the problem source is statistical data.
Do not know means the problem frequency is unknown.
Temporary means the problem occurred once and was not
reproduced.
Permanent means the problem appeared several times.
Select the device from the combo box if the problem is
somewhere in the device.
Select the logical library from the combo box if the problem is
with the logical library.
Scalar DLC
Description
Description
6-00658-02