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Multiple Company Greetings
Description
The Automated Attendant can answer each individual trunk (outside line) with a unique greeting and unique
set of dialing options. Since there are a total of 8 Answer Tables, this allows up to 8 companies or depart-
ments to share a single IntraMail. Callers to each company hear that company's greeting (Instruction Menu)
and can dial options that may be only available to that specific company. You set this up as follows:
■
Assign a unique Answer Table (1-8) to each trunk that you want to have an individual greeting.
■
For each Answer Table, assign the Call Routing Mailbox that will handle the call.
■
For each of the assigned Call Routing Mailboxes, set up the dialing options (Dial Action Table) and
record an Instruction Menu.
Note: If multiple companies or departments share an IntraMail, messaging and calling between the workers
of each company or department are not restricted.
Related Features
Answer Tables (page 30)
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant (page 42)
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox (page 49)
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
Dial Action Table (page 64)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Programming
Step 1
Assign an Answer Table to each trunk.
1.1
1.2
Operation
N/A
IntraMail System Guide
1003 - Trunk Options: Answer Table on page 196.
- Assign an Answer Table (1-8) to each trunk that the Automated Attendant should answer.
✔
By default, all trunks are assigned to Answer Table 1.
See the following features for more:
- Answer Tables on page 30.
- Automated Attendant on page 42.
- Call Routing Mailbox on page 49.
- Dial Action Table on page 64.
Multiple Company Greetings
Chapter 2: Features ◆ 147
2
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