Table of Contents
Advertisement
S
6
ECTIO N
S
Y
During installation, your technician indicates the telephone assigned to the operator's
ETTING
OUR
O
'
extension. Callers are transferred to the operator when:
PERATOR
S
E
XTENSION AND
✆
M
AILBOX
✆
If the operator is busy or unavailable, callers are transferred to the Operator mailbox.
The person designated to receive the Operator mailbox messages, including any fax
notifications, is responsible for acting on each caller's request and for redirecting
messages to the appropriate mailbox.
6.1. Operator Mailbox Greetings
6.2. Setting Up Fax Notification
System Manager's Guide, Chapter 3 – Setting Up Your System
A6-506000-642-07 Release 2.0
They dial 0 during the opening greeting.
They do not press any keys during the opening greeting.
T
To prevent messages from accumulating in the Operator mailbox, resulting in a
reduction of available recording space, the operator must regularly check the
messages left in the Operator mailbox.
To confirm or change the extension for operator calls:
1. Access the system manager's conversation.
2. Select action 8 and then 4, as prompted.
3. Verify that the extension number for the operator station is correct. If not,
enter the correct extension.
Callers who are transferred to the Operator mailbox hear either a day greeting or
night greeting, depending on which schedule is active. Xen Alpha Voice Mail
includes prerecorded operator greetings for both day mode and night mode. You
can re-record these greetings to suit your organisation's needs.
To review or change the Operator mailbox greetings:
1. Access the system manager's conversation.
2. Select action 8 and then 5, as prompted.
3. Review the greetings for day mode and night mode and exchange them if
necessary.
If you turn on fax notification, the system sends a public message to the Operator
mailbox simply stating that a call was transferred to the fax machine. If you do not
turn on fax notification, callers can still send faxes to the fax extension, but the
system does not send notification to the Operator mailbox. Fax notification is set
to ON by default when fax routing is enabled.
T
I f you change your fax extension, remember to update your opening greeting.
Page 19
Advertisement
Table of Contents
