Transfer To A Mailbox; Enhanced Mailbox Transfer - NEC IntraMail 4 System Manual

Transfer to a Mailbox

Description
Software
Enhanced Mailbox Transfer requires software version 03.20.07 or higher.
Note:
An extension user can transfer their active call to a co-worker's mailbox. This lets the caller leave a personal
message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller
can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary
telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as
well as other co-workers.

Enhanced Mailbox Transfer

With Enhanced Mailbox Transfer, when the transferring extension leaves a message before hanging up the
system will record two separate messages. One message will be from the transferring extension; the other
from the transferred caller. Each message has the correct Caller ID assigned.
Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire
greeting for the called extension's mailbox. The greeting will restart as soon as the system connects the
caller to the Transfer destination's mailbox. Without Enhanced Mailbox Transfer, the caller would hear a
partial greeting (depending on the timing of the transfer).
Related Features
Auto Attendant Do Not Disturb (page 37)
When enabled, Auto Attendant Do Not Disturb automatically sends all calls from the Automated Atten-
dant to the subscriber's mailbox.
Screened Transfer (page 161)
Automated Attendant Screened Transfers can automatically transfer an outside caller to an extension.
Unscreened Transfer (page 180)
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an extension.
Programming
N/A
Operation
To transfer your active call to a co-worker's mailbox:
1. Press ICM .
2. Dial your co-worker's mailbox number (e.g., 301 for extension 301).
■
You can optionally press a Hotline or Call Coverage key instead of pressing
Press .
3. MW
4. Press SPK to hang up.
■ To optionally transfer a call to co-worker's mailbox without first ringing their phone, press
ing their mailbox number. (This is the only procedure you can use to transfer to a Guest Mailbox.)
■ To transfer a call to a co-worker's mailbox from a single line telephone, use the following procedure:
Hookflash + Dial
IntraMail System Guide
Transferring your call to a Co-Worker's Mailbox
*8 + Dial the co-worker's mailbox + Hang up.
Transfer to a Mailbox
ICM and dialing a mailbox.
MW before dial-
Chapter 2: Features ◆ 177
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