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Unscreened Transfer
Unscreened Transfer
Description
Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system extensions.
Unscreened Transfer (and its related feature Screened Transfer) allow the IntraMail Automated Attendant to
transfer outside calls to system extensions without the need for a live receptionist or operator. It is similar to
telephone system unscreened transfers in which the transferring party immediately extends the call. After an
Automated Attendant caller dials an extension, IntraMail transfers the call to the destination and hangs up. Any
recalls or additional routing are handled by the telephone system – just as with any other unscreened transfer.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten-
sions. The following summarizes the differences between these two types of Automated Attendant transfer.
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With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis-
play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers
ring like Intercom calls and do not display Caller ID until the call is answered.
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Both Screened and Unscreened Transfers route unanswered calls to the subscriber's greeting (recorded or
default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2 to
reach the Next Call Routing Mailbox options (if programmed).
Unscreened Transfer and Inactive Mailboxes
An Unscreened Transfer will go through to the destination extension even if the destination doesn't have an
active mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns to the Auto-
mated Attendant.
The table on the next page shows in detail how Unscreened Transfer operates.
180 ◆ Chapter 2: Features
IntraMail System Guide
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