External Transfer - NEC IntraMail 4 System Manual

External Transfer

External Transfer
Description
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone num-
ber. To set this up, assign a Dial Action Table action as a UTRF to a System Speed Dial bin (e.g., #200 +
Pause for system bin 200). When the Automated Attendant answers, the caller dials the digit and IntraMail
automatically routes them to the outside number contained in the bin. Similar to Centrex Transfer, External
Transfer allows your callers to easily reach branch offices and important off-site associates. Unlike Centrex
Transfer, External Transfer does not require unique telco features.
Related Features
Centrex Transfer (page 59)
Centrex Transfer allows the Automated Attendant to transfer a caller over a Centrex trunk using the fea-
tures of that Centrex trunk.
Dial Action Table (page 64)
External Transfer uses the active Dial Action Table to route an Automated Attendant caller to an outside
telephone number.
Programming
Step 1
Step 2
Step 3
Step 4
84 ◆ Chapter 2: Features
Assign a Dial Action Table to each active Call Routing Mailbox.
8006 - IntraMail Routing Mailboxes: Dial Action Table on page 228.
1.1
- The Call Routing Mailbox uses the Dial Action Table assignment to provide dialing options
to callers.
✔
The default Call Routing Mailboxes (000-007) use Dial Action Table 1.
For an available key, set up a UTRF Dial Action Table option for External Transfer.
8008 - IntraMail Dial Action Tables: UTRF Action - Unscreened Transfer (2) on page 247.
2.1
- The corresponding Number option should be # followed by the System Speed Dial bin, fol-
lowed by a pause (entered by pressing MIC ).
- For example, to have External Transfer dial System Speed Dial bin 200, enter # 200 MIC .
- Add additional pauses if the entire common bin does not dial out.
✔
This capability is not assigned by default.
Program the System Speed Dial bin for External Transfer.
1101 - System Speed Dial Numbers or #77 User Programmable Feature.
3.1
- The bin should contain just the outside telephone number you want External Transfer to dial.
- Refer to the DS1000/2000 Software Manual for more.
✔
There are no System Speed Dial numbers stored by default.
Enable Tandem Trunking/Unsupervised Conference.
1003 - Tandem Trunk on page 196
4.1
- At least one trunk on the call must have Tandem Trunking enabled (Y).
- Refer to the DS1000/2000 Software Manual for more.
✔
By default, Tandem Trunking is disabled (N).
1801 - Extension Class of Service Assignment
4.2
- Assign an extension's Class of Service.
✔
By default, the attendant (extension 300) has Class of Service 1. All other extensions have
Class of Service 2.
8002 - Voice Mail Port Options (Part 1): Class of Service
4.3
- Check the Class of Service assignments for the IntraMail ports.
IntraMail System Guide