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Group Mailbox
Group Mailbox
Description
Software
Group Mailbox requires software version 03.20.07 or higher.
Note:
A Group Mailbox is a Subscriber Mailbox shared by a group of co-workers. If a caller leaves a message at
any extension within the group, the system stores the message in the Group Mailbox. The Ring/Message
lamp at all keyset extensions in the group flashes to indicate that there is a new voice mail message waiting.
Any extension user in the group can log onto their mailbox to hear and process the shared message. The
message count on all keyset displays increments and decrements as group messages are received, listened to,
or deleted.
Group Mailboxes are helpful in both residential installations and larger business workgroups, since exten-
sions share a common voice mailbox. Messages in the Group Mailbox can be listened to, forwarded, deleted,
and otherwise processed by any member of the group.
Group Mailbox uses Ring Group and Master Mailbox programming. You can separately set up Ring Group
members to have the same Group Mailbox. Since the system provides 8 Ring Groups, there are a total of 8
Group Mailboxes available.
Understanding Group Mailbox Types
If the Group (Master) Mailbox is a Call Routing Mailbox (1):
■
A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: "Your
call cannot go through. Goodbye." IntraMail then hangs up.
■
An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the
prerecorded Instruction Menu message and can dial options allowed by the associated Dial Action Table.
■
If the Group Mailbox user presses MW , they are asked to enter their mailbox number. After entering the
number, they hear, "That mailbox does not exist."
■
An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an exten-
sion assigned to the Group mailbox hears, "That mailbox does not exist." They then return to the Auto-
mated Attendant.
If the Group (Master) Mailbox is an Announcement Mailbox (2):
■
A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: "Your
call cannot go through. Goodbye." IntraMail then hangs up.
■
An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the
prerecorded announcement and can use all other Announcement Mailbox features.
■
If the Group Mailbox user presses MW , they are asked to enter their mailbox number. After entering the
number, they hear: "That mailbox does not exist."
■
An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an exten-
sion assigned to the Group mailbox hears, "That mailbox does not exist." They then return to the Auto-
mated Attendant.
If the Group (Master) Mailbox is a Subscriber Mailbox (3):
■
The Group Mailbox has all the features of any other personal Subscriber Mailbox.
If the Group (Master) Mailbox is a Directory Dialing Mailbox (4):
■
A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: "Your
call cannot go through. Goodbye." IntraMail then hangs up.
■
An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the
Directory Dialing message and can use any of the options programmed for the Directory Dialing Mailbox.
98 ◆ Chapter 2: Features
IntraMail System Guide
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