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Message On Hold
Description
Software
Message On Hold requires software version 03.20.07 or higher and IntraMail voice prompts version 1.2.
Note:
Message On Hold allows the System Administrator to record a message that will play to callers while they
wait on Hold. For example, you can record a message summarizing available services or hours of operation.
This message will play to callers as soon as you put them on Hold, and continually repeat as long as they
remain on Hold. Message On Hold recording is only available from the System Administrator's Mailbox. Intr-
aMail provides a single Message On Hold. Any number of callers can simultaneously listen to the Message
On Hold recording.
Related Features
Music On Hold
Message On Hold is an alternative to the telephone system's Music On Hold.
System Administrator (page 171)
Only the System Administrator can record the Message On Hold.
Programming
Step 1
Enable Message On Hold for the trunk.
1.1
Step 2
Optionally set the Message On Hold message length.
2.1
IntraMail System Guide
1003 - Trunk Options: MOH Source on page 196.
- To enable Message On Hold for the trunk, enter 4.
✔
By default, all trunks are set to 1 (external source).
8004 - IntraMail System Options: Subscriber Message Length on page 213.
- The Message On Hold cannot exceed the setting of this option (1-4095 seconds).
- By default, the Subscriber Message Length is 120 seconds.
Message On Hold
Chapter 2: Features ◆ 139
2
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