Caller Id - NEC IntraMail 4 System Manual

Caller ID

Caller ID
Description
Caller ID is a telephone company service that provides an extension with a caller's number and optional
name. With Caller ID, the display keyset user knows who's calling before they pick up the call. Caller ID
Logging stores a record of the call on the user's telephone which they can review and use to easily return the
call. When used with IntraMail, Caller ID enables the Make Call feature for outside calls. After listening to a
voice message, the subscriber can dial MC to return the call without knowing the callers phone number.
Related Features
Make Call (page 120)
An extension user can listen to a voice message and dial a code to return the call without knowing the
caller's phone number. Make call to an outside telephone number requires Caller ID.
Screened Transfer (page 161)
Screened Transfers from the Automated Attendant provide Caller ID data only after the user answers the call.
Unscreened Transfer (page 180)
Unscreened Transfers from the Automated Attendant provide Caller ID data while the call is ringing.
Programming
No additional programming is required to enable Caller ID in IntraMail. Following is a list of the basic
Caller ID programs.
Step 1
Step 2
Step 3
Operation
N/A
56 ◆ Chapter 2: Features
Be sure the telephone system is configured to pass
Caller ID to the IntraMail voice mail ports.
Be sure the telco provides Caller ID to the connected telephone system.
Check your telephone system programming to be sure the telephone system is set up to
receive Caller ID and pass it to the IntraMail voice mail ports.
1001 - Caller ID
2.1
- For each trunk that should receive Caller ID, enter 1 (for DSP).
- Is DS2000, DSP Caller ID requires 4ATRU PCB P/N 80010B or 8ATRU PCB P/N 80011B
or higher.
- If your DS2000 is using older PCBs with Caller ID daughter boards, enter 2 (for daughter
board) for this option.
✔
By default, Caller ID is not enabled for trunks.
1001 - Voice Mail Caller ID
2.2
- Enter Y (9) to enable this option.
✔
By default, this option is enabled for all trunks.
Set up your basic Caller ID Logging programming.
1302 - Caller ID Outbound Line/Group
3.1
- Specify the trunk (1-6 in DS1000, 1-64 in DS2000) or trunk group (90-98) that the system
will use when redialing Caller ID calls.
✔
By default, there is no outbound route specified.
Check the Caller ID Logging feature in the telephone system Software Manual for additional
3.2
programming that may be required.
IntraMail System Guide