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Instruction Menu
Description
The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruc-
tion Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction
Menu is associated with the active Call Routing Mailbox. Normally, you should have the System Adminis-
trator customize (rerecord) the Instruction Menu to match the dialing options enabled in the site's Dial
Action Table. If a custom Instruction Menu is not recorded, the Automated Attendant callers hear:
"If you are calling from a touch tone phone, please dial the extension number you wish to reach, or dial
0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance."
Related Features
Answer Tables (page 30)
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant (page 42)
The Answer Table determines how the Automated Attendant answers calls, and assigns the Call Routing
Mailbox to the call.
Call Routing Mailbox (page 49)
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and Instruction Menu are available to Automated Attendant callers.
Dial Action Table (page 64)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Single Digit Dialing (page 166)
An Automated Attendant caller can press a single key to route to an extension, route to another destina-
tion, or use an IntraMail feature.
System Administrator (page 171)
Only the System Administrator can record the Instruction Menu.
Programming
N/A
IntraMail System Guide
Instruction Menu
Chapter 2: Features ◆ 105
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