Flexible Call Routing - NEC IntraMail 4 System Manual

Flexible Call Routing

Flexible Call Routing
Description
The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. You
can customize the announcements and routing options to exactly meet the site requirements. Use Flexible
Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls.
There are 3 components to Flexible Call Routing.
■ Answer Tables (page 30)
Determines how the Automated Attendant answers outside calls on each trunk, according to the time of
the day and day of the week that the call is ringing.
■
Call Routing Mailbox (page 49)
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcement are available to Automated Attendant callers.
■
Dial Action Table (page 64)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in
turn provides those dialing options to Automated Attendant callers.
Related Features
Answer Tables (page 30)
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant (page 42)
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox (page 49)
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcement are available to Automated Attendant callers.
Dial Action Table (page 64)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Programming
Refer to Automated Attendant on page 42 for more on how to set up your Flexible Answering Schedules.
Operation
N/A
88 ◆ Chapter 2: Features
IntraMail System Guide